Cannot perform Windows & IE update

I try to update Windows 98 and IE 6.0 but I get this error: 0x800A1391.
I follow the online help tips at MS -- to no avail.

Back in October 2005, my PC was flooded by a number of worms, trojans,
hijackers, dialers, etc. I installed an anti-spyware program recoomended over
the Internet: Spyware Detector. The anti-spyware was successful at removing
the pests from my computer. The application is ill-behaved, however. It
changes many essential settings without permission. One of the worst things
Spyware Detector does: It changes the boot drive designation from something
like drive D to drive D. (D dot). many batch files and shortcuts no longer
work, because they point to a non-existent drive D (without a dot)! The
company that makes Spyware Detector does not answer my concerns. The bone
heads are also cowards! The application is not loaded, still many things do
not work properly on my PC. But the worst thing is that I can no longer check
for Windows/IE updates!

Any suggestions will be highly appreciated.

Ion Saliu
www.saliu.com
(my email can be found there)

You receive an "Initialization error 0x800A1391" error message and the
Windows Update Web site does not appear:
http://support.microsoft.com/?scid=kb;en-us;836961

1. Uninstall Spyware Detector (cf.
http://www.spywarewarrior.com/rogue_anti-spyware.htm) & reboot.

2. If you're running Zone Alarm Pro, seek and install any updates as ZA's
Privacy Alerts is known to cause this problem. If the behavior persists,
try disabling ZA before going to Windows Update.

3. Hijackware still present on the machine may be causing the problem.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30, or
other appropriate forums for expert analysis, not here.**
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP


Ion Saliu wrote:
> I try to update Windows 98 and IE 6.0 but I get this error: 0x800A1391.
> I follow the online help tips at MS -- to no avail.
>
> Back in October 2005, my PC was flooded by a number of worms, trojans,
> hijackers, dialers, etc. I installed an anti-spyware program recoomended
> over the Internet: Spyware Detector. The anti-spyware was successful at
> removing the pests from my computer. The application is ill-behaved,
> however. It changes many essential settings without permission. One of
> the worst things Spyware Detector does: It changes the boot drive
> designation from something like drive D to drive D. (D dot). many batch
> files and shortcuts no longer work, because they point to a non-existent
> drive D (without a dot)! The company that makes Spyware Detector does not
> answer my concerns. The bone heads are also cowards! The application is
> not loaded, still many things do not work properly on my PC. But the
> worst thing is that I can no longer check for Windows/IE updates!
>
> Any suggestions will be highly appreciated.
>
> Ion Saliu
> www.saliu.com
> (my email can be found there)

Thanks, Bear. Looks like lots of headaches ahead for me! Nothing simpler,
though? Microsoft indicates that is working something different on the
800A1391 error.
I uninstalled anti-spyware -- still not working. My PC also appears to be
free of hijackers or other pests -- still can't do the updating.

"PA Bear" wrote:

> You receive an "Initialization error 0x800A1391" error message and the
> Windows Update Web site does not appear:
> http://support.microsoft.com/?scid=kb;en-us;836961
>
> 1. Uninstall Spyware Detector (cf.
> http://www.spywarewarrior.com/rogue_anti-spyware.htm) & reboot.
>
> 2. If you're running Zone Alarm Pro, seek and install any updates as ZA's
> Privacy Alerts is known to cause this problem. If the behavior persists,
> try disabling ZA before going to Windows Update.
>
> 3. Hijackware still present on the machine may be causing the problem.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_R...:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/archive/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine.blogspot.com/
>
> When all else fails, HijackThis v1.99.1
> (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware. **Post
> your log to http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30, or
> other appropriate forums for expert analysis, not here.**
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
>
> Ion Saliu wrote:
> > I try to update Windows 98 and IE 6.0 but I get this error: 0x800A1391.
> > I follow the online help tips at MS -- to no avail.
> >
> > Back in October 2005, my PC was flooded by a number of worms, trojans,
> > hijackers, dialers, etc. I installed an anti-spyware program recoomended
> > over the Internet: Spyware Detector. The anti-spyware was successful at
> > removing the pests from my computer. The application is ill-behaved,
> > however. It changes many essential settings without permission. One of
> > the worst things Spyware Detector does: It changes the boot drive
> > designation from something like drive D to drive D. (D dot). many batch
> > files and shortcuts no longer work, because they point to a non-existent
> > drive D (without a dot)! The company that makes Spyware Detector does not
> > answer my concerns. The bone heads are also cowards! The application is
> > not loaded, still many things do not work properly on my PC. But the
> > worst thing is that I can no longer check for Windows/IE updates!
> >
> > Any suggestions will be highly appreciated.
> >
> > Ion Saliu
> > www.saliu.com
> > (my email can be found there)
>
>

Did you post your HijackThis log to one of the forums?

Ion Saliu wrote:
> Thanks, Bear. Looks like lots of headaches ahead for me! Nothing simpler,
> though? Microsoft indicates that is working something different on the
> 800A1391 error.
> I uninstalled anti-spyware -- still not working. My PC also appears to be
> free of hijackers or other pests -- still can't do the updating.
>
> "PA Bear" wrote:
>
> > You receive an "Initialization error 0x800A1391" error message and the
> > Windows Update Web site does not appear:
> > http://support.microsoft.com/?scid=kb;en-us;836961
> >
> > 1. Uninstall Spyware Detector (cf.
> > http://www.spywarewarrior.com/rogue_anti-spyware.htm) & reboot.
> >
> > 2. If you're running Zone Alarm Pro, seek and install any updates as
> > ZA's Privacy Alerts is known to cause this problem. If the behavior
> > persists, try disabling ZA before going to Windows Update.
> >
> > 3. Hijackware still present on the machine may be causing the problem.
> >
> > Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://wiki.castlecops.com/Malware_R...:_Introduction
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/archive/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine.blogspot.com/
> >
> > When all else fails, HijackThis v1.99.1
> > (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
> > use. It will help you to both identify and remove any
> > hijackware/spyware. **Post your log to
> > http://forums.spybot.info/forumdisplay.php?f=22,
> > http://castlecops.com/forum67.html,
> > http://aumha.net/viewforum.php?f=30, or other appropriate forums for
> > expert analysis, not here.** -- ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> >
> >
> > Ion Saliu wrote:
> > > I try to update Windows 98 and IE 6.0 but I get this error:
> > > 0x800A1391. I follow the online help tips at MS -- to no avail.
> > >
> > > Back in October 2005, my PC was flooded by a number of worms, trojans,
> > > hijackers, dialers, etc. I installed an anti-spyware program
> > > recoomended over the Internet: Spyware Detector. The anti-spyware was
> > > successful at removing the pests from my computer. The application is
> > > ill-behaved, however. It changes many essential settings without
> > > permission. One of the worst things Spyware Detector does: It changes
> > > the boot drive designation from something like drive D to drive D. (D
> > > dot). many batch files and shortcuts no longer work, because they
> > > point to a non-existent drive D (without a dot)! The company that
> > > makes Spyware Detector does not answer my concerns. The bone heads
> > > are also cowards! The application is not loaded, still many things do
> > > not work properly on my PC. But the worst thing is that I can no
> > > longer check for Windows/IE updates!
> > >
> > > Any suggestions will be highly appreciated.
> > >
> > > Ion Saliu
> > > www.saliu.com
> > > (my email can be found there)

But the worst thing is that I can no
> > > longer check for Windows/IE updates!

Try uninstalling IE Update KB896688....... if installed.

(just a hunch)

Marcus



"PA Bear" <PABearMVP@gmail.com> wrote in message
news:uSVOCtx8FHA.476@TK2MSFTNGP15.phx.gbl...
Did you post your HijackThis log to one of the forums?

Ion Saliu wrote:
> Thanks, Bear. Looks like lots of headaches ahead for me! Nothing simpler,
> though? Microsoft indicates that is working something different on the
> 800A1391 error.
> I uninstalled anti-spyware -- still not working. My PC also appears to be
> free of hijackers or other pests -- still can't do the updating.
>
> "PA Bear" wrote:
>
> > You receive an "Initialization error 0x800A1391" error message and the
> > Windows Update Web site does not appear:
> > http://support.microsoft.com/?scid=kb;en-us;836961
> >
> > 1. Uninstall Spyware Detector (cf.
> > http://www.spywarewarrior.com/rogue_anti-spyware.htm) & reboot.
> >
> > 2. If you're running Zone Alarm Pro, seek and install any updates as
> > ZA's Privacy Alerts is known to cause this problem. If the behavior
> > persists, try disabling ZA before going to Windows Update.
> >
> > 3. Hijackware still present on the machine may be causing the problem.
> >
> > Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://wiki.castlecops.com/Malware_R...:_Introduction
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/archive/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine.blogspot.com/
> >
> > When all else fails, HijackThis v1.99.1
> > (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
> > use. It will help you to both identify and remove any
> > hijackware/spyware. **Post your log to
> > http://forums.spybot.info/forumdisplay.php?f=22,
> > http://castlecops.com/forum67.html,
> > http://aumha.net/viewforum.php?f=30, or other appropriate forums for
> > expert analysis, not here.** -- ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> >
> >
> > Ion Saliu wrote:
> > > I try to update Windows 98 and IE 6.0 but I get this error:
> > > 0x800A1391. I follow the online help tips at MS -- to no avail.
> > >
> > > Back in October 2005, my PC was flooded by a number of worms, trojans,
> > > hijackers, dialers, etc. I installed an anti-spyware program
> > > recoomended over the Internet: Spyware Detector. The anti-spyware was
> > > successful at removing the pests from my computer. The application is
> > > ill-behaved, however. It changes many essential settings without
> > > permission. One of the worst things Spyware Detector does: It changes
> > > the boot drive designation from something like drive D to drive D. (D
> > > dot). many batch files and shortcuts no longer work, because they
> > > point to a non-existent drive D (without a dot)! The company that
> > > makes Spyware Detector does not answer my concerns. The bone heads
> > > are also cowards! The application is not loaded, still many things do
> > > not work properly on my PC. But the worst thing is that I can no
> > > longer check for Windows/IE updates!
> > >
> > > Any suggestions will be highly appreciated.
> > >
> > > Ion Saliu
> > > www.saliu.com
> > > (my email can be found there)