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#1
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I've run the Windows Update from the Start Menu and get to the point of
Windows is ready to install updates, however, the update for "Windows Genuine Advantage Validation Tool (KB892130)" keeps failing. I'm told to check my update history, but, I don't see anything that would give me a clue to get the update working. Any ideas? thanks Laura |
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#2
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Microsoft Solution provided by another User:
If the WGA issue occurred when the Windows system has been activated, it was likely caused by one of the following factors: 1. A security program running background prevents the validation tool from running properly. 2. The WGA engine was not installed or running properly. We can take the following steps and see if the issue can be resolved. Step 1: Disable the security programs temporarily ========================== The following programs can prevent the validation tool from running properly. I suggest we disable them temporarily to test the issue: Norton Security programs Panda Antivirus programs Web Accelarator programs Anti-Spyware programs If any of the above programs cause the issue, please check if it can be re-configured to accept the WGA ActiveX control. Otherwise, please temporarily disabled to enable the WGA validation tool. However, please re-enable the application after we complete the troubleshooting steps. Step 2: Install the WGA engine manually ========================== The WGA engine may have been already installed but is not working properly. We can use the following steps to reinstall it. This will ensure the engine files be copied and registered properly. 1. Download the ActiveX cab file from the following link and then save it to the Desktop. http://download.microsoft.com/downlo...eckControl.cab Open the downloaded cab file and we will find the following three files: GWFSPIDGen.dll LegitCheckControl.dll LegitCheckControl.inf 2. Click "Start", click "Run", type: "%windir%\system32" (without quotations) and press Enter. Copy the GWFSPIDGen.dll and LegitCheckControl.dll files into the opened system32 folder. 3. Click "Start", click "Run", type: "REGSVR32 LegitCheckControl.dll" (without the quotations) and press Enter. We will see a popup message state this process succeeded. 4. Click "Start", click "Run", type: "inf" (without quotations) and press Enter. Copy the LegitCheckControl.inf file into the opened inf folder. 5. Right click on the copied LegitCheckControl.inf file in the inf folder, and then choose Install. The WGA engine will be installed automatically. After we finish the above steps, please restart the computer and try to validate the Windows again. -- =========================== TaurArian [MS-MVP] 2005-2006 =========================== "LRadon" <LRadon@discussions.microsoft.com> wrote in message news:9C57C2CC-2876-46CB-A8C7-A1A7E4FD9F92@microsoft.com... > I've run the Windows Update from the Start Menu and get to the point of > Windows is ready to install updates, however, the update for "Windows Genuine > Advantage Validation Tool (KB892130)" keeps failing. I'm told to check my > update history, but, I don't see anything that would give me a clue to get > the update working. > > Any ideas? > > thanks Laura |
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#3
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Thank you TaurArian. I will try your suggestion today after work. Laura
"TaurArian [MS-MVP]" wrote: > Microsoft Solution provided by another User: > > If the WGA issue occurred when the Windows system has been activated, it was likely > caused by one of the following factors: > > 1. A security program running background prevents the validation tool from running > properly. > 2. The WGA engine was not installed or running properly. > > We can take the following steps and see if the issue can be resolved. > > Step 1: Disable the security programs temporarily > ========================== > The following programs can prevent the validation tool from running properly. I > suggest we disable them temporarily to test the issue: > > Norton Security programs > Panda Antivirus programs > Web Accelarator programs > Anti-Spyware programs > > If any of the above programs cause the issue, please check if it can be re-configured > to accept the WGA ActiveX control. Otherwise, please temporarily disabled to enable > the WGA validation tool. However, please re-enable the application after we complete > the troubleshooting steps. > > Step 2: Install the WGA engine manually > ========================== > The WGA engine may have been already installed but is not working properly. We can > use the following steps to reinstall it. This will ensure the engine files be copied > and registered properly. > > 1. Download the ActiveX cab file from the following link and then save it to the > Desktop. > http://download.microsoft.com/downlo...eckControl.cab > > Open the downloaded cab file and we will find the following three files: > > GWFSPIDGen.dll > LegitCheckControl.dll > LegitCheckControl.inf > > 2. Click "Start", click "Run", type: "%windir%\system32" (without quotations) and > press Enter. Copy the GWFSPIDGen.dll and LegitCheckControl.dll files into the opened > system32 folder. > > 3. Click "Start", click "Run", type: "REGSVR32 LegitCheckControl.dll" (without the > quotations) and press Enter. We will see a popup message state this process > succeeded. > > 4. Click "Start", click "Run", type: "inf" (without quotations) and press Enter. Copy > the LegitCheckControl.inf file into the opened inf folder. > > 5. Right click on the copied LegitCheckControl.inf file in the inf folder, and then > choose Install. The WGA engine will be installed automatically. > > After we finish the above steps, please restart the computer and try to validate the > Windows again. > > -- > =========================== > TaurArian [MS-MVP] 2005-2006 > =========================== > > > "LRadon" <LRadon@discussions.microsoft.com> wrote in message > news:9C57C2CC-2876-46CB-A8C7-A1A7E4FD9F92@microsoft.com... > > I've run the Windows Update from the Start Menu and get to the point of > > Windows is ready to install updates, however, the update for "Windows Genuine > > Advantage Validation Tool (KB892130)" keeps failing. I'm told to check my > > update history, but, I don't see anything that would give me a clue to get > > the update working. > > > > Any ideas? > > > > thanks Laura > > |
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