Windows Update is a blank page

I am using Windows XP SP2 and Internet Explorer Version 6 SP2. If I go to
Start - All Programs - and click on Windows Update, it takes me to the
following page:
http://update.microsoft.com/windowsu...6/default.aspx

This page remains blank, but there is the little yellow warning triangle in
the bottom left corner of the IE window which states:

Line: 52
Char: 1
Error: Object expected
Code:0
URL: http://update.microsoft.com/windowsu...6/default.aspx
This site is listed (as shows as such) as a trusted site.

In reading threads as I investigate this problem, someone mentioned the
following link to find updates, etc.:
http://v4.windowsupdate.microsoft.co...en/default.asp

If I go to this link and click on the Windows Update link on this page, I
receive the Welcome to Windows Update and I can scan for updates and see
which Updates I need to add. If I click on View Installation History, it
shows that I have not installed any updates. I have allowed Automatic
Updates to inform me of updates and have installed them in this manner, so
maybe that is why it shows that I have not installed any updates when I
actually have.

What do I need to do to get the Start - All Programs - Windows Update to
actually work? I was thinking originally that there might be a problem that
was not allowing Windows Update to actually scan my computer and check for
updates, but it seems to work at the v4 link.

Also, if I go to
http://office.microsoft.com/officeup....aspx?lc=en-us
or
http://office.microsoft.com/officeup...installed.aspx
to check on Microsoft Office Updates, the page comes up showing that it is
checking and both pages show immediately as 30% complete and stay there. I
thought the Windows Update and Office Update problems might be related.

Register JSCRIPT.DLL
Click Start, Choose Run.
In the Run box, type regsvr32 jscript.dll
Click OK.

You may also need to re-register the mshtml.dll

Security or Internet acceleration software, such as AtGuard by WRQ or Trend Micro's
PC-cillin by Trend Micro, may prevent the page from displaying correctly

This has been posted on the NG recently by Gary:

Go to tools, Internet options Security tab and select Trusted sites and select sites
and add http://*.microsoft.com to the list and make sure you uncheck Require server
verification (https for all sites in this zone and click ok. Next select Custom
level under trusted sites and select enable Initialize and script ActiveX controls
not marked as safe and click ok and ok again and see if that doesn't fix the problem.


--
===========================
TaurArian [MS-MVP] 2005-2006
===========================


"DSS" <ddsieb*remove*@hotmail.com> wrote in message
news:OZUuDFN$FHA.356@TK2MSFTNGP12.phx.gbl...
>I am using Windows XP SP2 and Internet Explorer Version 6 SP2. If I go to Start -
>All Programs - and click on Windows Update, it takes me to the following page:
> http://update.microsoft.com/windowsu...6/default.aspx
>
> This page remains blank, but there is the little yellow warning triangle in the
> bottom left corner of the IE window which states:
>
> Line: 52
> Char: 1
> Error: Object expected
> Code:0
> URL: http://update.microsoft.com/windowsu...6/default.aspx
> This site is listed (as shows as such) as a trusted site.
>
> In reading threads as I investigate this problem, someone mentioned the following
> link to find updates, etc.:
> http://v4.windowsupdate.microsoft.co...en/default.asp
>
> If I go to this link and click on the Windows Update link on this page, I receive
> the Welcome to Windows Update and I can scan for updates and see which Updates I
> need to add. If I click on View Installation History, it shows that I have not
> installed any updates. I have allowed Automatic Updates to inform me of updates
> and have installed them in this manner, so maybe that is why it shows that I have
> not installed any updates when I actually have.
>
> What do I need to do to get the Start - All Programs - Windows Update to actually
> work? I was thinking originally that there might be a problem that was not
> allowing Windows Update to actually scan my computer and check for updates, but it
> seems to work at the v4 link.
>
> Also, if I go to
> http://office.microsoft.com/officeup....aspx?lc=en-us
> or
> http://office.microsoft.com/officeup...installed.aspx
> to check on Microsoft Office Updates, the page comes up showing that it is checking
> and both pages show immediately as 30% complete and stay there. I thought the
> Windows Update and Office Update problems might be related.
>
>
>
>

Thank you for the suggestions. I cannot seem to find where to uncheck
Require server verification. I have looked several times at all the tabs in
Internet Options and must be missing it. I reregistered the dlls and that
did not make any difference. What is strange is the fact that I can access
Windows Update through the other link that I listed in my first post.

I will check the setting for Require server verification once I can find it.
I checked the other settings and they were marked properly. I still get a
blank page when I use Start - All Programs - Windows Update.

DSS
"TaurArian [MS-MVP]" <taurarianREMOVECAPS@gmail.com> wrote in message
news:u87Djhj$FHA.1408@TK2MSFTNGP15.phx.gbl...
> Register JSCRIPT.DLL
> Click Start, Choose Run.
> In the Run box, type regsvr32 jscript.dll
> Click OK.
>
> You may also need to re-register the mshtml.dll
>
> Security or Internet acceleration software, such as AtGuard by WRQ or
> Trend Micro's PC-cillin by Trend Micro, may prevent the page from
> displaying correctly
>
> This has been posted on the NG recently by Gary:
>
> Go to tools, Internet options Security tab and select Trusted sites and
> select sites
> and add http://*.microsoft.com to the list and make sure you uncheck
> Require server verification (https for all sites in this zone and click
> ok. Next select Custom level under trusted sites and select enable
> Initialize and script ActiveX controls not marked as safe and click ok and
> ok again and see if that doesn't fix the problem.
>
>
> --
> ===========================
> TaurArian [MS-MVP] 2005-2006
> ===========================
>
>
> "DSS" <ddsieb*remove*@hotmail.com> wrote in message
> news:OZUuDFN$FHA.356@TK2MSFTNGP12.phx.gbl...
>>I am using Windows XP SP2 and Internet Explorer Version 6 SP2. If I go to
>>Start - All Programs - and click on Windows Update, it takes me to the
>>following page:
>> http://update.microsoft.com/windowsu...6/default.aspx
>>
>> This page remains blank, but there is the little yellow warning triangle
>> in the bottom left corner of the IE window which states:
>>
>> Line: 52
>> Char: 1
>> Error: Object expected
>> Code:0
>> URL: http://update.microsoft.com/windowsu...6/default.aspx
>> This site is listed (as shows as such) as a trusted site.
>>
>> In reading threads as I investigate this problem, someone mentioned the
>> following link to find updates, etc.:
>> http://v4.windowsupdate.microsoft.co...en/default.asp
>>
>> If I go to this link and click on the Windows Update link on this page, I
>> receive the Welcome to Windows Update and I can scan for updates and see
>> which Updates I need to add. If I click on View Installation History, it
>> shows that I have not installed any updates. I have allowed Automatic
>> Updates to inform me of updates and have installed them in this manner,
>> so maybe that is why it shows that I have not installed any updates when
>> I actually have.
>>
>> What do I need to do to get the Start - All Programs - Windows Update to
>> actually work? I was thinking originally that there might be a problem
>> that was not allowing Windows Update to actually scan my computer and
>> check for updates, but it seems to work at the v4 link.
>>
>> Also, if I go to
>> http://office.microsoft.com/officeup....aspx?lc=en-us
>> or
>> http://office.microsoft.com/officeup...installed.aspx
>> to check on Microsoft Office Updates, the page comes up showing that it
>> is checking and both pages show immediately as 30% complete and stay
>> there. I thought the Windows Update and Office Update problems might be
>> related.
>>
>>
>>
>>
>

Right after sending the previous message I checked one more time and DID
find Require server verification and it was unchecked as suggested for my
trusted site entry for *.microsoft.com and so I am still having a problem.

DSS


"DSS" <ddsieb*remove*@hotmail.com> wrote in message
news:eCUeyk%23$FHA.3568@TK2MSFTNGP09.phx.gbl...
> Thank you for the suggestions. I cannot seem to find where to uncheck
> Require server verification. I have looked several times at all the tabs
> in Internet Options and must be missing it. I reregistered the dlls and
> that did not make any difference. What is strange is the fact that I can
> access Windows Update through the other link that I listed in my first
> post.
>
> I will check the setting for Require server verification once I can find
> it. I checked the other settings and they were marked properly. I still
> get a blank page when I use Start - All Programs - Windows Update.
>
> DSS

I have not changed anything after trying the suggestions given (which did
not solve the problem), but now when I click on Start - All Programs -
Windows Update the page is loading and things seem to be working okay now.
Maybe something changed at Microsoft's end since nothing changed on my end.

Thanks for taking the time to give suggestions.

DSS


"DSS" <ddsieb*remove*@hotmail.com> wrote in message
news:OMDden%23$FHA.1032@TK2MSFTNGP11.phx.gbl...
> Right after sending the previous message I checked one more time and DID
> find Require server verification and it was unchecked as suggested for my
> trusted site entry for *.microsoft.com and so I am still having a problem.
>
> DSS

Guess the main thing is the page is loading and working okay.
Kaylene

"DSS" wrote:

> I have not changed anything after trying the suggestions given (which did
> not solve the problem), but now when I click on Start - All Programs -
> Windows Update the page is loading and things seem to be working okay now.
> Maybe something changed at Microsoft's end since nothing changed on my end.
>
> Thanks for taking the time to give suggestions.
>
> DSS
>
>
> "DSS" <ddsieb*remove*@hotmail.com> wrote in message
> news:OMDden%23$FHA.1032@TK2MSFTNGP11.phx.gbl...
> > Right after sending the previous message I checked one more time and DID
> > find Require server verification and it was unchecked as suggested for my
> > trusted site entry for *.microsoft.com and so I am still having a problem.
> >
> > DSS
>
>
>