Thanks, Patti. We're closing in on the source of the problem. BITS is set to
manual, but when I tried running it, I get an error:
The Background Intelligent Transfer Service service terminated with
service-specific error 2147942402.

Looking at the events log, I also saw this message
The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM
within the required timeout.

Yes, Harold, I believe that we're closing in on the source of the
problem....let's see if we can get it resolved! :-)
Give this a try.....

Go to Start>Run and key in:
regsvr32 wintrust.dll
Click on OK or hit ENTER
Click on OK in the Regsvr dialogue box

Go to Start>Run and key in:
regsvr32 initpki.dll
Click on OK or hit ENTER
Click on OK in the Regsvr dialogue box

Go to Start>Run and key in:
regsvr32 softpub.dll
Click on OK or hit ENTER
Click on OK in the Regsvr dialogue box

Go to Start>Run and key in:
regsvr32 cryptdlg.dll
Click on OK or hit ENTER
Click on OK in the Regsvr dialogue box

Go to Start>Run and key in:
regsvr32 mssip32.dll
Click on OK or hit ENTER
Click on OK in the Regsvr dialogue box

Restart the computer, then see if you can successfully start BITS. If so,
then try Windows Update and see if you can now successfully download and
install.


Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Harold Cataquet" wrote:

> Thanks, Patti. We're closing in on the source of the problem. BITS is set to
> manual, but when I tried running it, I get an error:
> The Background Intelligent Transfer Service service terminated with
> service-specific error 2147942402.
>
> Looking at the events log, I also saw this message
> The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM
> within the required timeout.

I did a search on google to try and solve the problem, and I read the
suggestion to re-register the dlls. This failed... The concensus seems to be
that the cause of the problem is an uninstallation of Norton Internet
Security (and some other Symantec products). I fall into this category, and
all the other suggestions mentioned also failed. The list includes:
- Delete C:\Documents and Settings\All Users\Application
Data\Microsoft\NETWORK\Downloader
- Start RPC Locator and then try BITS
- Re-register the dlls

None of these have worked for me. Symantec has no mention of this problem on
their website.

Any more ideas?

A missing registry subkey, FilesNotToBackup, seems to be a common cause of
BITS-related errors in, primarily, Windows 2000 systems.

Open the registry editor and navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\BackupRestore
Expand the BackupRestore key, and see if a subkey called FilesNotToBackup
exists. If not, then create that subkey under BackupRestore (ensure the
BackupRestore is highlighted as selected) by clicking on Edit>New>Key
The new key will be displayed with "New Key #1" highlighted. Key in
FilesNotToBackup so as to give the new key that name. Close the registry
editor, then restart your computer. Now see if you can successfully download
and install from Windows Update.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Harold Cataquet" wrote:

> I did a search on google to try and solve the problem, and I read the
> suggestion to re-register the dlls. This failed... The concensus seems to be
> that the cause of the problem is an uninstallation of Norton Internet
> Security (and some other Symantec products). I fall into this category, and
> all the other suggestions mentioned also failed. The list includes:
> - Delete C:\Documents and Settings\All Users\Application
> Data\Microsoft\NETWORK\Downloader
> - Start RPC Locator and then try BITS
> - Re-register the dlls
>
> None of these have worked for me. Symantec has no mention of this problem on
> their website.
>
> Any more ideas?

"Patti MacLeod" wrote:
> A missing registry subkey, FilesNotToBackup, seems to be a common cause of
> BITS-related errors in, primarily, Windows 2000 systems.

Patti, you're a star! That did it (or at least got BITS going). I will now
try the update.

Thanks for all your help!

Bye for now

Harold

Excellent!!! I'm sure that, since you were able to successfully starts BITS,
that the updates will now successfully install. But please, let me know
whether you were successful at updating or not.

You're welcome for all the help, Harold :-)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Harold Cataquet" wrote:

> "Patti MacLeod" wrote:
> > A missing registry subkey, FilesNotToBackup, seems to be a common cause of
> > BITS-related errors in, primarily, Windows 2000 systems.
>
> Patti, you're a star! That did it (or at least got BITS going). I will now
> try the update.
>
> Thanks for all your help!
>
> Bye for now
>
> Harold

Updates installed without a problem.

Thanks again!!

Good to hear it, Harold!

You're welcome, again!! :-)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Harold Cataquet" wrote:

> Updates installed without a problem.
>
> Thanks again!!

Patti. I have just followed this thread and I wonder if you could help me
with a similar problem?
I am working on a friends computer which arrived before Christmas and will
have to returned shortly! Although I have it functioning 99% correct, I am
unable to install SP2 [WinXP by the way] as the problem is with Cryptographic
Services - I just cannot get it started. I have tried the normal way, tried
in MS-DOS, tried running the "fixdb" batch file, tried re-registering the
..dll files but all to no avail. The SP2 install error message is "Service
Pack2 Setup Error. Setup could not verify the integrity of the file
Update.inf. Make sure the Crypt Svc's is running on this computer".
In MS-DOS, the error message is "The service is starting, the service could
not be started, a system error has occurred, system error 127 has occurred,
the specified procedure could not be found".
When trying to start the service (start\run\services.msc\start) the error
message is "Error 127 The specified service could not be found".
I have read a lot about this on various forums, and tried most suggestions
but no luck yet. Your approach to Harold's problem makes me think you may be
able to help me also ;-)
Hope you had a Merry Christmas :-)
--
"I am not afraid of dying - I just don''t want to be around when it happens"


"Patti MacLeod" wrote:

> Good to hear it, Harold!
>
> You're welcome, again!! :-)
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
>
> "Harold Cataquet" wrote:
>
> > Updates installed without a problem.
> >
> > Thanks again!!

Hi biffo466,

Thank you, yes, I had a good Christmas. It's a busy time of year for me,
though, so I haven't been at my computer since the 23rd.

Did you check the System log in Event Viewer for any errors from source
Service Control Manager that referenced the Cryptographic Service? If not,
please check and if there is an entry there post the EventID number and the
entire Description of the error in a reply.

In the meantime, perhaps something here will help:
http://www.updatexp.com/cryptographic-service.html



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"biffo466" <biffo466@discussions.microsoft.com> wrote in message
news:4B1BCFCB-526F-465A-9A11-B3592098522B@microsoft.com...
> Patti. I have just followed this thread and I wonder if you could help me
> with a similar problem?
> I am working on a friends computer which arrived before Christmas and will
> have to returned shortly! Although I have it functioning 99% correct, I am
> unable to install SP2 [WinXP by the way] as the problem is with
Cryptographic
> Services - I just cannot get it started. I have tried the normal way,
tried
> in MS-DOS, tried running the "fixdb" batch file, tried re-registering the
> .dll files but all to no avail. The SP2 install error message is "Service
> Pack2 Setup Error. Setup could not verify the integrity of the file
> Update.inf. Make sure the Crypt Svc's is running on this computer".
> In MS-DOS, the error message is "The service is starting, the service
could
> not be started, a system error has occurred, system error 127 has
occurred,
> the specified procedure could not be found".
> When trying to start the service (start\run\services.msc\start) the error
> message is "Error 127 The specified service could not be found".
> I have read a lot about this on various forums, and tried most suggestions
> but no luck yet. Your approach to Harold's problem makes me think you may
be
> able to help me also ;-)
> Hope you had a Merry Christmas :-)
> --
> "I am not afraid of dying - I just don''t want to be around when it
happens"
>
>
> "Patti MacLeod" wrote:
>
> > Good to hear it, Harold!
> >
> > You're welcome, again!! :-)
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> >
> > "Harold Cataquet" wrote:
> >
> > > Updates installed without a problem.
> > >
> > > Thanks again!!