Optional Hardware Update C-Media AC97 Audio Device

After downloading and, apparently, unsuccessfully installing the optional
hardware update C-Media AC97 Audio Device and rebooting the computer, the
Sound Properties icon in the taskbar disappears and there is no longer any
sound. In the Device Manager, the device appears but it has a yellow icon
with an exclamation point in the center. And, under Properties for this
device, it says: "This device cannot start. (Code 10). It doesn't appear
there's any conflicts since, under the Resources tab, it says the device
isn't "using any resources because it has a problem." The drivers appear to
be installed but when I run the Add Hardware wizard, it won't automatically
detect the device and I cannot find the device when trying to manually
install it. The sound device that was previously installed, of which worked
properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.

The system is running Windows XP Home Edition, version 2002 with Service
Pack 2.

If anyone can assist in this problem it would be greatly appreciated.

Thank you for your time and attention.

To attempt to fix the problem, Right click on My Computer, left click on
Manage, left click on Device Manager. Scroll down to the Sound, video and
game controllers area. You will probably see a yellow exclamation mark on
the Sound device. Right click on it and then left click on Properties and
then the driver tab. Click on Roll Back Driver. This should put your old
driver back in place. Once that is done and the "yellow exclamation" goes
away, go to Control Panel, Sounds and Audio Devices Properties, click on
Volume (if not already the default page) and click on Place volume icon in
the taskbar. Click Apply then click again to turn the item back on and
click apply again. This should solve your problems.

Don't download device drivers from Microsoft in the future. This is one
area where they really fall short in providing proper support.

Let us know if this helps.


"Mr. T" <Mr. T@discussions.microsoft.com> wrote in message
news:2A471D88-FCBA-4A58-B2F9-6DE9AA28D2B8@microsoft.com...
> After downloading and, apparently, unsuccessfully installing the optional
> hardware update C-Media AC97 Audio Device and rebooting the computer, the
> Sound Properties icon in the taskbar disappears and there is no longer any
> sound. In the Device Manager, the device appears but it has a yellow icon
> with an exclamation point in the center. And, under Properties for this
> device, it says: "This device cannot start. (Code 10). It doesn't appear
> there's any conflicts since, under the Resources tab, it says the device
> isn't "using any resources because it has a problem." The drivers appear
> to
> be installed but when I run the Add Hardware wizard, it won't
> automatically
> detect the device and I cannot find the device when trying to manually
> install it. The sound device that was previously installed, of which
> worked
> properly, was Realtek AC'97 Audio for VIA (R) Audio Controller.
>
> The system is running Windows XP Home Edition, version 2002 with Service
> Pack 2.
>
> If anyone can assist in this problem it would be greatly appreciated.
>
> Thank you for your time and attention.
>