Your Windows Explorer has errors, the dll's need reset.
reset dll files and fix window IE
http://windowsxp.mvps.org/IEFIX.htm
"Deb" <Deb@discussions.microsoft.com> wrote in message
news:12343A58-DC1D-4855-8F10-06D59E1CA5F2@microsoft.com...
>I keep getting an error message when I try to run Microsoft Word or any
> other applications by using the 'start' menu. Here's the error message I
> get:
>
> *********************
> Microsoft Visual C++ Runtime Library Runtime Error!
> Program C:\WINDOWS\Explorer.EXE
> This application has requested the Runtime to terminate it in an unusual
> way.
> Please contact the application's support team for more information.
> *************************************
>
> Does anyone know how to solve this problem? Someone told me it was caused
> by the google toolbar, but I'm not using the google toolbar!
>
> Thanks-