Broadband Connection Problems

Can anyone make any suggestions?

I have a BT Voyager 2091 Router that I know works OK. When I first
installed it it set-up fine and I was able to connect to Broadband using
either the Ethernet cable or wirelessly.

Everything was great until I tried to install a Belkin wireless Print Server
to enable me to use 2 printers located in another room. This was fraught
with problems and several calls to the Belkin helpdesk yielded nothing. I
then made the mistake of asking the BT Broadband Helpdesk for advice and,
after a 2 hour 'phonecall they had not only failed to make any progress with
the Print Server but also managed to disable any form of connectivity
between my laptop and Broadband (either using the Voyager router or even
another Alcatel Speedtouch USB modem that I have). This seems to have been
the result of deleting some registry folders named 'Winsock' and
'Winsock2' - after that I received a Symantec message telling me that TC/IP
was not installed.

Anyway, after a couple of further lengthy calls, the TC/IP elements are now
working again and I can connect to Broadband using my Alcatel modem. The
Voyager router is, however, not connecting - the concensus from BT is that
my laptop is defaulting to the wrong IP Address (254.?.?.?, whereas I know
that the Router is set to 192.168.1.1). They suggest that this is a fault
with the Wireless Adaptor in my laptop (Intel(R) PRO / Wireless 2200BG) and
suggest that I need to 'rollback' (?) my computer by pressing F10 during
Start Up - I undestand that this restores it to 'as delivered' condition and
thereby erases all additional programmes, data, etc that I have added. This
doesn't appeal!

I appreciate that this may be a problem too involved to resolve via this
forum but can anyone point me in the right direction?

Many thanks.

Terry Bennett wrote:
Snip.................................

They suggest that this is a fault
> with the Wireless Adaptor in my laptop (Intel(R) PRO / Wireless 2200BG) and
> suggest that I need to 'rollback' (?) my computer by pressing F10 during
> Start Up - I undestand that this restores it to 'as delivered' condition and
> thereby erases all additional programmes, data, etc that I have added. This
> doesn't appeal!
>
> I appreciate that this may be a problem too involved to resolve via this
> forum but can anyone point me in the right direction?
>
> Many thanks.
>
>
A "Restore" does not have to take you back to "as delivered".

Start-->Help and Support choose "undo changes to your computer with
system restore" from the "Pick a task" menu.

This will allow you to pick a recent "restore point"

Frank - that looks like just the kind of solution I was looking for. Many
thanks.

"Frank" <invalid@invalid.invalid> wrote in message
news:doeh9t$gi3$1@domitilla.aioe.org...
> Terry Bennett wrote:
> Snip.................................
>
> They suggest that this is a fault
>> with the Wireless Adaptor in my laptop (Intel(R) PRO / Wireless 2200BG)
>> and suggest that I need to 'rollback' (?) my computer by pressing F10
>> during Start Up - I undestand that this restores it to 'as delivered'
>> condition and thereby erases all additional programmes, data, etc that I
>> have added. This doesn't appeal!
>>
>> I appreciate that this may be a problem too involved to resolve via this
>> forum but can anyone point me in the right direction?
>>
>> Many thanks.
> A "Restore" does not have to take you back to "as delivered".
>
> Start-->Help and Support choose "undo changes to your computer with
> system restore" from the "Pick a task" menu.
>
> This will allow you to pick a recent "restore point"

Frank. Having tried using Restore it doesn't seem to solve the problem. All
of the changes to registry settings, etc were made on Tuesday evening of
this week but even by selecting a restore point during last week I get a
message saying that no changes have been made to my PC!

Any ideas?

"Frank" <invalid@invalid.invalid> wrote in message
news:doeh9t$gi3$1@domitilla.aioe.org...
> Terry Bennett wrote:
> Snip.................................
>
> They suggest that this is a fault
>> with the Wireless Adaptor in my laptop (Intel(R) PRO / Wireless 2200BG)
>> and suggest that I need to 'rollback' (?) my computer by pressing F10
>> during Start Up - I undestand that this restores it to 'as delivered'
>> condition and thereby erases all additional programmes, data, etc that I
>> have added. This doesn't appeal!
>>
>> I appreciate that this may be a problem too involved to resolve via this
>> forum but can anyone point me in the right direction?
>>
>> Many thanks.
> A "Restore" does not have to take you back to "as delivered".
>
> Start-->Help and Support choose "undo changes to your computer with
> system restore" from the "Pick a task" menu.
>
> This will allow you to pick a recent "restore point"

Terry Bennett wrote:
> Frank. Having tried using Restore it doesn't seem to solve the problem. All
> of the changes to registry settings, etc were made on Tuesday evening of
> this week but even by selecting a restore point during last week I get a
> message saying that no changes have been made to my PC!
>
> Any ideas?
>
Did you try a "Restore Point" further back in time?

If you hard wire your laptop to the BT router can you connect to the
Internet?

Frank. I first tried one from Monday (the day before all the changes) and,
as that didn't work, I then tried one from last week but still had the same
result.

No, even using the Ethernet cable gives nothing via the router although at
one stage this did work.

I spoke to a colleague today who knows a little about computers and he
seemed to think that the 'Restore' function on XP is not much use (Norton Go
Back being better). His recommendation was to do a 'destructive restore'
which I don't much like the sound of!

"Frank" <invalid@invalid.invalid> wrote in message
news:dofdks$cgk$1@domitilla.aioe.org...
> Terry Bennett wrote:
>> Frank. Having tried using Restore it doesn't seem to solve the problem.
>> All of the changes to registry settings, etc were made on Tuesday evening
>> of this week but even by selecting a restore point during last week I get
>> a message saying that no changes have been made to my PC!
>>
>> Any ideas?
>>
> Did you try a "Restore Point" further back in time?
>
> If you hard wire your laptop to the BT router can you connect to the
> Internet?

Terry Bennett wrote:
> Frank. I first tried one from Monday (the day before all the changes) and,
> as that didn't work, I then tried one from last week but still had the same
> result.
>
> No, even using the Ethernet cable gives nothing via the router although at
> one stage this did work.
>
When you restored your "Winsock" settings how did you do it and how did
you test that it was functional?

To be honest I don't know that they were restored. Somebody talked me
through re-installing TC/IP which seemed to load from XP - is that the same
thing?

"Frank" <invalid@invalid.invalid> wrote in message
news:dohgnl$4v2$1@domitilla.aioe.org...
> Terry Bennett wrote:
>> Frank. I first tried one from Monday (the day before all the changes)
>> and, as that didn't work, I then tried one from last week but still had
>> the same result.
>>
>> No, even using the Ethernet cable gives nothing via the router although
>> at one stage this did work.
>>
> When you restored your "Winsock" settings how did you do it and how did
> you test that it was functional?

Terry Bennett wrote:
> To be honest I don't know that they were restored. Somebody talked me
> through re-installing TC/IP which seemed to load from XP - is that the same
> thing?
>
http://support.microsoft.com/kb/811259
Start-->Run type cmd and press enter
type netsh winsock reset and press enter

That seems to have reset the Winsock directories OK but it hasn't cured the
problem.

"Frank" <invalid@invalid.invalid> wrote in message
news:dohiln$76p$1@domitilla.aioe.org...
> Terry Bennett wrote:
>> To be honest I don't know that they were restored. Somebody talked me
>> through re-installing TC/IP which seemed to load from XP - is that the
>> same thing?
>>
> http://support.microsoft.com/kb/811259
> Start-->Run type cmd and press enter
> type netsh winsock reset and press enter