My daughter's pc at college is now telling her that she needs to register
windows. It is a 3 year old DELL running Windows XP Home edition. She is
connected to her schools network. She was getting very slow response times
and tried to shut down and reboot. The pc "froze" on her and she powered it
off. It will let her power up in SAFE MODE.

Did she clobber her user profile? What else could cause this. She has
Norton Antivirus and runs Zone Alarm firewall software.

Any help would be apprecaited as I attemp to help her this weekend.

"OMD" <OMD@discussions.microsoft.com> ha scritto nel messaggio
news:B6BA590B-7DDB-42A6-B52A-F3C37490CD7C@microsoft.com...
> My daughter's pc at college is now telling her that she needs to register
> windows. It is a 3 year old DELL running Windows XP Home edition. She is
> connected to her schools network. She was getting very slow response
> times
> and tried to shut down and reboot. The pc "froze" on her and she powered
> it
> off. It will let her power up in SAFE MODE.
>
> Did she clobber her user profile? What else could cause this. She has
> Norton Antivirus and runs Zone Alarm firewall software.
>
> Any help would be apprecaited as I attemp to help her this weekend.

Click Start--> All Programs-> Accessories--> System Tools -->click Activate
Windows, what is the results?


--
Michele N.
MCSE MCSA Windows 2k - 2003
OCA Oracle 9i

Hi, OMD.

Are you sure (is she sure?) that it says "Register"?

Many people confuse "register" with "activate". Activation is mandatory and
must be done within 30 days of installation or WinXP will refuse to run.
Registration is purely voluntary and failure to register certainly won't
shut down her computer. Registration gives Microsoft information about the
USER (name, address, etc.); activation gives only information about the
computer (CPU, hard drives, etc.).

Of course, a registration request may be coming from someone other than
Microsoft: Dell? Her college or its network? Was this copy of WinXP Home
pre-installed on the computer when it was new?

Of course there's always the possibility that the registration request is
coming from some form of malware. :>( Not a virus, necessarily, but some
of the many spyware, adware and other non-virus malware prowling the
Internet. Antivirus software won't stop this. Has she run a program like
Ad-Aware or SpyBot Search & Destroy recently? These (and many others) are
free and effective.

But she should never receive a demand from Microsoft to register Windows!
It sounds bogus to me..

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP

"OMD" <OMD@discussions.microsoft.com> wrote in message
news:B6BA590B-7DDB-42A6-B52A-F3C37490CD7C@microsoft.com...
> My daughter's pc at college is now telling her that she needs to register
> windows. It is a 3 year old DELL running Windows XP Home edition. She is
> connected to her schools network. She was getting very slow response
> times
> and tried to shut down and reboot. The pc "froze" on her and she powered
> it
> off. It will let her power up in SAFE MODE.
>
> Did she clobber her user profile? What else could cause this. She has
> Norton Antivirus and runs Zone Alarm firewall software.
>
> Any help would be apprecaited as I attemp to help her this weekend.

R.C.
The pc is a three year old DELL and has been working fine.

Now that I am on-site, it said Windows needs to be ACTIVATED. It could NOT
connect to the internet because it could not detect the connection and I do
NOT have a cable for dial-up connection.

I tried a restore from last good copy while in SAFE Mode and now I get three
error windows that pop-up while re-booting.

The messages are: Winlogon.exe Entry Point Not Found The procedure entry
point RegisterFormCLSID could not be located in the dynamic link library
ole32.dll. This window comes up twice.

The third window is: services.exe Entry Point Not Found The procedure entry
point RegisterScmCallback could not be located in the dynamic link library
umpnpmgr.dll.

PLEASE HELP.. Any ideas what to do now?

"R. C. White" wrote:

> Hi, OMD.
>
> Are you sure (is she sure?) that it says "Register"?
>
> Many people confuse "register" with "activate". Activation is mandatory and
> must be done within 30 days of installation or WinXP will refuse to run.
> Registration is purely voluntary and failure to register certainly won't
> shut down her computer. Registration gives Microsoft information about the
> USER (name, address, etc.); activation gives only information about the
> computer (CPU, hard drives, etc.).
>
> Of course, a registration request may be coming from someone other than
> Microsoft: Dell? Her college or its network? Was this copy of WinXP Home
> pre-installed on the computer when it was new?
>
> Of course there's always the possibility that the registration request is
> coming from some form of malware. :>( Not a virus, necessarily, but some
> of the many spyware, adware and other non-virus malware prowling the
> Internet. Antivirus software won't stop this. Has she run a program like
> Ad-Aware or SpyBot Search & Destroy recently? These (and many others) are
> free and effective.
>
> But she should never receive a demand from Microsoft to register Windows!
> It sounds bogus to me..
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> rc@grandecom.net
> Microsoft Windows MVP
>
> "OMD" <OMD@discussions.microsoft.com> wrote in message
> news:B6BA590B-7DDB-42A6-B52A-F3C37490CD7C@microsoft.com...
> > My daughter's pc at college is now telling her that she needs to register
> > windows. It is a 3 year old DELL running Windows XP Home edition. She is
> > connected to her schools network. She was getting very slow response
> > times
> > and tried to shut down and reboot. The pc "froze" on her and she powered
> > it
> > off. It will let her power up in SAFE MODE.
> >
> > Did she clobber her user profile? What else could cause this. She has
> > Norton Antivirus and runs Zone Alarm firewall software.
> >
> > Any help would be apprecaited as I attemp to help her this weekend.
>
>

Hi, OMD.

> The pc is a three year old DELL and has been working fine.

If that computer was bought with WinXP preinstalled, then you should be
asking Dell, not Microsoft.

When Dell (or any other Original Equipment Manufacturer) licenses the
Windows operating system from Microsoft, a major part of the deal is that
the OEM - not Microsoft - will provide support for any computer sold with
Windows installed on it.

Another part of the deal is that THAT copy of Windows is licensed only to
THAT computer. The OEM handles activation for that copy.

So, whether your problem is with activation or with support, you need to
discuss it with Dell, not Microsoft. Their support website is at
http://support.dell.com, but that might not help if you have no Internet
connection from that computer. I'm trying to find a voice telephone number
on that site and not having much luck. The site is really for Dell computer
owners and I can't get very far without information from the packet that
came with the computer.

Can your daughter find the owner's manual and other documentation? Her
activation code should be there, along with telephone numbers and other
contact information. Since I've never owned a Dell, I don't have access to
any of that.

Since you obviously do have some kind of Internet connection, you might
drill down from that Support site to find this page:
http://forums.us.dell.com/supportfor...rd.id=sw_winxp

That is a peer-to-peer forum (like this newsgroup) where you can discuss the
problem with other Dell owners. I tried to look in the FAQ to the Software
Reinstall Guide, but the first thing it asks for is the Service Tag (which I
don't have, of course) and the second is the Product Model, which you didn't
tell us yet. All you've told us is "a three year old DELL".

If you have access to the Usenet, you can ask the Dell gurus at
alt.sys.pc-clone.dell how to solve this activation problem. That is another
peer-to-peer newsgroup, not sponsored or monitored by Dell employees.

If your daughter has a retail copy of WinXP, rather than the preinstalled
OEM version, then these comments don't apply and we should be able to help.
If that is the situation, please post back with more details.

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP

"OMD" <OMD@discussions.microsoft.com> wrote in message
news:257D190B-0D41-402B-B352-2859E425EF12@microsoft.com...
> R.C.
> The pc is http://forums.us.dell.com/supportfor...rd.id=sw_winxp
> and has been working fine.
>
> Now that I am on-site, it said Windows needs to be ACTIVATED. It could
> NOT
> connect to the internet because it could not detect the connection and I
> do
> NOT have a cable for dial-up connection.
>
> I tried a restore from last good copy while in SAFE Mode and now I get
> three
> error windows that pop-up while re-booting.
>
> The messages are: Winlogon.exe Entry Point Not Found The procedure
> entry
> point RegisterFormCLSID could not be located in the dynamic link library
> ole32.dll. This window comes up twice.
>
> The third window is: services.exe Entry Point Not Found The procedure
> entry
> point RegisterScmCallback could not be located in the dynamic link
> library
> umpnpmgr.dll.
>
> PLEASE HELP.. Any ideas what to do now?
>
> "R. C. White" wrote:
>
>> Hi, OMD.
>>
>> Are you sure (is she sure?) that it says "Register"?
>>
>> Many people confuse "register" with "activate". Activation is mandatory
>> and
>> must be done within 30 days of installation or WinXP will refuse to run.
>> Registration is purely voluntary and failure to register certainly won't
>> shut down her computer. Registration gives Microsoft information about
>> the
>> USER (name, address, etc.); activation gives only information about the
>> computer (CPU, hard drives, etc.).
>>
>> Of course, a registration request may be coming from someone other than
>> Microsoft: Dell? Her college or its network? Was this copy of WinXP
>> Home
>> pre-installed on the computer when it was new?
>>
>> Of course there's always the possibility that the registration request is
>> coming from some form of malware. :>( Not a virus, necessarily, but
>> some
>> of the many spyware, adware and other non-virus malware prowling the
>> Internet. Antivirus software won't stop this. Has she run a program
>> like
>> Ad-Aware or SpyBot Search & Destroy recently? These (and many others)
>> are
>> free and effective.
>>
>> But she should never receive a demand from Microsoft to register Windows!
>> It sounds bogus to me..
>>
>> RC
>>
>> "OMD" <OMD@discussions.microsoft.com> wrote in message
>> news:B6BA590B-7DDB-42A6-B52A-F3C37490CD7C@microsoft.com...
>> > My daughter's pc at college is now telling her that she needs to
>> > register
>> > windows. It is a 3 year old DELL running Windows XP Home edition. She
>> > is
>> > connected to her schools network. She was getting very slow response
>> > times
>> > and tried to shut down and reboot. The pc "froze" on her and she
>> > powered
>> > it
>> > off. It will let her power up in SAFE MODE.
>> >
>> > Did she clobber her user profile? What else could cause this. She has
>> > Norton Antivirus and runs Zone Alarm firewall software.
>> >
>> > Any help would be apprecaited as I attemp to help her this weekend.