I have been trying to use Safe Mode. I do everything I've been instructed to
do. I get to the screen where it says to click on administrator and I do. I
then get to the screen to click yes to continue to safe mode. When I click
OK, the screen indicates safe mode but just remains there - black and white
screen - heading on top of "safe Mode Microsoft XP, etc. It says Safe Mode at
the bottom corners of the screen but NOTHING happens. The mouse doesn't work
and the screen just stays at that spot.

How can I fix this to get into Safe Mode?

"alwaysneedhelp" <alwaysneedhelp@discussions.microsoft.com> wrote:

> I have been trying to use Safe Mode. I do everything I've been instructed to
>do. I get to the screen where it says to click on administrator and I do. I
>then get to the screen to click yes to continue to safe mode. When I click
>OK, the screen indicates safe mode but just remains there - black and white
>screen - heading on top of "safe Mode Microsoft XP, etc. It says Safe Mode at
>the bottom corners of the screen but NOTHING happens. The mouse doesn't work
>and the screen just stays at that spot.
>
>How can I fix this to get into Safe Mode?

If you tried to start Safe Mode with additional features (Network
etc.), try the plain Safe Mode at first.