|
#1
|
|||
|
|||
|
everytime i try to play a game on my pc, this blue screen pops up:
A problem has been detected and windows has shut down to prevent damage to your computer. If this is the first time you've seen this Stop error screen restart your computer. If this screen appears again follow these steps: Check to make sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for updates. Try changing video adapters. Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, Press F8 to select advanced startup options and then select safe mode. Technical Information: ***STOP:0x0000008E(0x0000005, 0xBFA88ACD 0xAFE382EB, 0x00000000) ***ati3duag.dll-address BFA88ACD base at BFA33000, Datestamp3F627fb6 Beginning dump of physical memory. Physical memory dump complete. Contact your system administrator or technical support group for further assistance can anyone help me |
|
#2
|
|||
|
|||
|
Two things to check
i) Get a ram diagnostic program to check your memory for any errors. You can use Windows Memory Diagnostics found here - http://oca.microsoft.com/en/windiag.asp or Memtest86 at http://www.memtest.org/. The error you are seeing is often indicative of bad memory. If you do have bad memory, you'll need to replace the bad memory stick. ii) Get the latest version of the ATI display drivers from www.ati.com and install them. If the problem isn't hardware, then a newer driver version should hopefully address your issue. -- Gary Tsang Microsoft MVP - Windows XP Shell/User http://www.microsoft.com/mvp "lordfrodo1987" <lordfrodo1987@discussions.microsoft.com> wrote in message news:733601FB-9873-4835-A55C-7E28107CFA78@microsoft.com... > everytime i try to play a game on my pc, this blue screen pops up: > > A problem has been detected and windows has shut down to prevent damage to > your computer. > > If this is the first time you've seen this Stop error screen restart your > computer. If this screen appears again follow these steps: > > Check to make sure you have adequate disk space. If a driver is identified > in the Stop message, disable the driver or check with the manufacturer for > updates. Try changing video adapters. > > Check with your hardware vendor for any BIOS updates. Disable BIOS memory > options such as caching or shadowing. If you need to use safe mode to > remove > or disable components, restart your computer, Press F8 to select advanced > startup options and then select safe mode. > > Technical Information: > > ***STOP:0x0000008E(0x0000005, 0xBFA88ACD 0xAFE382EB, 0x00000000) > > ***ati3duag.dll-address BFA88ACD base at BFA33000, Datestamp3F627fb6 > > Beginning dump of physical memory. > Physical memory dump complete. > Contact your system administrator or technical support group for further > assistance > > can anyone help me |
|
#3
|
|||
|
|||
|
Hi Lordfrodo,
The ati3duag.dll file is part of the drivers for your ATI video card. Hopefully the issue can be corrected by installing new ones.... Updating video card drivers can solve most gaming issues. Here's some simple abc's to always keep in mind. a. Shut off download accelerators, firewalls and antivirus programs when downloading or installing updates; b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a c. Make sure you meet the game's minimum video and system requirements; d. Check for known issues with your video card at the game's web site. :-) 1. Before you update your drivers, I recommend that you update DirectX from: http://www.microsoft.com/windows/directx/default.aspx Please look over the ATI articles about their latest driver on the download page. They list Installation Tips, Fixes, and Release Notes with important information. 2. Download the latest Catalyst driver for ATI Radeon or All in Wonder Card: Win XP/2000: http://ati.com/support/drivers/winxp/radeonwdm-xp.html Win 98/Me: http://ati.com/support/drivers/winme/radeonwdm-me.html 3. Save the .exe driver in My Documents\My Drivers\ATI 4. Restart the computer in Safe Mode by pressing the F8 key about once every second as it's rebooting to pick Safe Mode. 5. Click Start / (settings) Control Panel / System / Hardware Device Manager / expand +Display Adapters / right click on the adapter, pick "Uninstall", and click No if asked to reboot. 6. Use Control Panel / Add-Remove programs to uninstall the previous driver (exe)software which may have been installed. 7. Restart the computer in Safe Mode by pressing the F8 key about once every second as it's rebooting to pick Safe Mode. 8. If Windows prompts you to install the adapter, click "Cancel". 9. Double click the ATI driver we saved to My Documents\ My Drivers\ATI folder in step 3 to install.it. If it complains about Windows Logo Certification just click "Continue". This is normal. 10. After you reboot, go to Control Panel / Display / Settings and choose 32 bit Color Quality, and 800x600 or higher Resolution. TROUBLESHOOTING: Test your drivers using DXDiag: Click Start / Run / type: DXDIAG Click the "Test" buttons in the Display, Sound, Music & Network Tabs; If any of the Display options are Disabled and you cannot Enable them, your most likely solution would be to update your Chipset Drivers as per my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11 Your program might not support dual monitors, or "dual head" video cards You can disable the extra video output in your display properties control panel. Click Start>Settings>Control Panel>Display>Settings>Advanced. Along with your Video card, Sound Cards, Motherboard Chipsets, and Video Monitors may also require updated drivers. Even your motherboard's BIOS may need to be updated for compatibility with your Video card. These steps are listed at: http://NibblesNbitsVideo.tk Perhaps the old ATI drivers did not completely uninstall. If that's the case, use these utility to completely uninstall the drivers and go to step 7: http://www.driverheaven.net/cleaner/ (works for all cards including nvidia) The latest video drivers sometime don't work with a particular game. (Check the Video suggestions in the readme.txt file in your game folder/CD) If there's no suggestions, try an older (WHQL) driver, and/or if you still experience problems try a Beta driver, or even an Omega driver instead: BETA Drivers: http://download.guru3d.com/ OMEGA Drivers: http://www.omegacorner.com/ There you have it, if you have any questions feel free to post them! :-) -- Cheers, Windows XP MVP Shell / User Jimmy S. http://mvp.support.microsoft.com Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact MS Support at: http://support.microsoft.com/default...d=sz;en-us;top My advice is donated "AS IS" without warranty; nor do I confer any rights. __________________________________________________ _______ "lordfrodo1987" <lordfrodo1987@discussions.microsoft.com> wrote in message news:733601FB-9873-4835-A55C-7E28107CFA78@microsoft.com... | everytime i try to play a game on my pc, this blue screen pops up: | | A problem has been detected and windows has shut down to prevent damage to | your computer. | | If this is the first time you've seen this Stop error screen restart your | computer. If this screen appears again follow these steps: | | Check to make sure you have adequate disk space. If a driver is identified | in the Stop message, disable the driver or check with the manufacturer for | updates. Try changing video adapters. | | Check with your hardware vendor for any BIOS updates. Disable BIOS memory | options such as caching or shadowing. If you need to use safe mode to remove | or disable components, restart your computer, Press F8 to select advanced | startup options and then select safe mode. | | Technical Information: | | ***STOP:0x0000008E(0x0000005, 0xBFA88ACD 0xAFE382EB, 0x00000000) | | ***ati3duag.dll-address BFA88ACD base at BFA33000, Datestamp3F627fb6 | | Beginning dump of physical memory. | Physical memory dump complete. | Contact your system administrator or technical support group for further | assistance | | can anyone help me |
![]() |
| Thread Tools | Search this Thread |
| Display Modes | |
|