Did you ever resolve this issue? I have been having the same problem with a
new Zen Nano Plus. Like you, I worked with Creative and determined the issue
must be with Windows XP. The one item left to try is to reinstall
usbstor.inf drivers from the original XP disk. But I am curious if you
solved the problem.

"Mark G." wrote:

> Yes, other devices work. I have returned this and still get the same thing
> on the new one, so it is something with XP Pro. And yes, I did run through
> the trouble shooting guide!
>
>
> "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
> news:eyvLI86CGHA.740@TK2MSFTNGP12.phx.gbl...
> > Have you run through the USB troubleshooter?
> > Do other USB devices work?
> >
> > --
> > Best of Luck,
> >
> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> > http://mvp.support.microsoft.com/
> > Associate Expert - WindowsXP Expert Zone
> > www.microsoft.com/windowsxp/expertzone
> > Windows help - www.rickrogers.org
> >
> > "Mark G." <askmefirst@comcast.net> wrote in message
> > news:%23TEmq$xCGHA.3820@TK2MSFTNGP12.phx.gbl...
> > >I had already done the restore system setting and no luck. Anything else?
> > > Thanks much.
> > >
> > >
> > > "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
> > > news:OILvratCGHA.3528@TK2MSFTNGP12.phx.gbl...
> > >> Hi Mark,
> > >>
> > >> Usually, installing the software is unnecessary for the drive to be
> > >> recognized. I would suggest that you uninstall it and then run a System
> > >> Restore to a point prior to the initial installation (if you can). See
> if
> > >> the drive installs ok. If not, run the steps here:
> > >>
> > >> General USB Troubleshooting in Windows XP
> > >> http://support.microsoft.com/?kbid=310575
> > >>
> > >> --
> > >> Best of Luck,
> > >>
> > >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> > >> http://mvp.support.microsoft.com/
> > >> Associate Expert - WindowsXP Expert Zone
> > >> www.microsoft.com/windowsxp/expertzone
> > >> Windows help - www.rickrogers.org
> > >>
> > >> "Mark G." <askmefirst@comcast.net> wrote in message
> > >> news:e1QwIysCGHA.628@TK2MSFTNGP14.phx.gbl...
> > >> > Posted on another site regarding the difficulty I am having with
> trying
> > > to
> > >> > get my MP3 player to recognize correctly on my machine with XP Pro
> SP2.
> > > Is
> > >> > a
> > >> > bit long, but I am just going to post what I posted there Creative
> Labs
> > >> > site) and hopefully someone will be able to provide some answers or
> > >> > insight
> > >> > at the best?? Would be much appreciated! So here it is:
> > >> >
> > >> > Okay, I have tried various methods to get my 1gig Zen Nano Plus to
> show
> > > up
> > >> > correctly within Win XP Pro. I installed the software, then plugged
> the
> > >> > device in and it shows loading drivers, but just keeps going and
> going
> > > and
> > >> > never doing anything until I finally have to just pull the device out
> > >> > of
> > >> > the
> > >> > USB port. I even downloaded the newer Creative mass storage device
> > > drivers
> > >> > to no avail. I then uninstalled it all and tried the whole process
> over
> > >> > several times but still no luck. So what is happening here is that
> > >> > everytime
> > >> > I plug the device into the USB port (and I have tried multiple USB
> > > ports)
> > >> > it
> > >> > just keeps pretending like it is installing drivers but never does
> > >> > anything.
> > >> > Although I do several times get those pop ups that say "installing
> > >> > mass
> > >> > storage device" and/or "installing Zen Nano". I did have it working
> > >> > when
> > > I
> > >> > originally got it yesterday afternoon, but since, especially since I
> > >> > updated
> > >> > the firmware to the newest one, it does not work correctly. I did
> have
> > >> > a
> > >> > thought that maybe it was the firmware, but see my girlfriend has one
> > >> > of
> > >> > these two but hers is the 512mb model. So I plug mine with the newest
> > >> > firmware into her computer, and it sees it fine, but in mine, nope,
> not
> > > at
> > >> > all. Is not the computer as the computer see many other USB devices.
> > > Plus
> > >> > while typing this, I tried one other thing, I plugged hers into my
> > >> > computer,
> > >> > and it loaded the drivers and all was good to go from the start. So
> it
> > >> > seems
> > >> > mine is somehow messed up. But what is confusing is that her machine
> > >> > can
> > >> > see
> > >> > mine fine. I did have a bit of a problem when updating the firmware
> on
> > >> > mine
> > >> > at the point where it asks to go into recovery mode. In fact, I had
> to
> > > do
> > >> > it
> > >> > 2 or 3 times. Again, I thought that might have had something to do
> with
> > >> > it,
> > >> > but if that was the case, then her machine would be able to see it,
> > > right?
> > >> > Is the newer firmware not as stable as the old? Mine could have
> > > corrupted
> > >> > on
> > >> > just my machine somehow. Who knows, but maybe someone here???? So,
> with
> > >> > all
> > >> > of this said, what do you folks think? I am thinking of exchanging
> this
> > >> > for
> > >> > another one. Sorry for the long posts, but wanted to provide enough
> > >> > detail.
> > >> > Thanks much and hopefully someone can help me here.
> > >> >
> > >> > The thing throwing me off is while I can not see the 1gig Zen Nano
> plus
> > > of
> > >> > mine, I can see my girlfriend's 512mb one. I highly doubt that it has
> > >> > anything to do with the capacity of the thing. I even went today and
> > >> > returned one and got another of the same one, but I STILL have the
> > >> > problem.
> > >> > So now we know it is the computer, but still, why can I see one and
> not
> > >> > the
> > >> > other? This is really frustrating! Anyone got anymore to add? Would
> be
> > >> > much
> > >> > appreciated!
> > >> >
> > >> > Okay, I want to add more to this in hopes of getting some more help.
> > >> > Hoping
> > >> > to getting this to work. Now I am no newbie on computers, I know
> > > computers
> > >> > fairly well.
> > >> >
> > >> >
> > >> >
> > >> > Anyhow, outside of the stuff I listed previously, I also restored to
> a
> > >> > state
> > >> > prior to ever plugging this device in with no luck whatsoever. Other
> > > than
> > >> > the oblivious, one thing that prompted me to restore was that after
> > >> > receiving this and the fact that I also have a Creative Audigy 2 card
> > > with
> > >> > the front port I decided to check for updates for firmware, hardware,
> > >> > etc...
> > >> > for the Creative items that are on my machine. I used that online
> auto
> > >> > updater. It found a whole bunch of things like an update for the
> Audigy
> > >> > card
> > >> > software, updates to Media Source, and again, quite a number of
> things.
> > > I
> > >> > went ahead and installed all of the updates. So again, because I did
> > >> > all
> > >> > of
> > >> > this, I thought that maybe there was a conflict somewhere and that
> > >> > restoring
> > >> > may help in this issue.
> > >> >
> > >> >
> > >> >
> > >> > Also, as I mentioned earlier, I can see and use my girlfriend's 512mb
> > > Zen
> > >> > Nano Plus(same device, but less capacity). When I plugged hers in, in
> > > the
> > >> > system tray it recognized it, installed it, then said ready to use
> > > (after
> > >> > reboot it said). Well you know when you plug in an external USB
> device
> > > or
> > >> > something of that nature and you get that little symbol in the system
> > >> > tray?
> > >> > Then if you want to remove the device, it is recommended that you
> > >> > right-click that icon and select "safely remove hardware". Then it
> > >> > shows
> > >> > the
> > >> > devices connected and you select the one you want to remove. Then you
> > >> > click
> > >> > stop, and another dialog box pops up and shows:
> > >> >
> > >> >
> > >> >
> > >> > -Creative Zen Nano Plus
> > >> >
> > >> > -USB Mass Storage Device
> > >> >
> > >> > -And lastly, generic volume (and the associated drive letter)
> > >> >
> > >> >
> > >> >
> > >> > Well with mine, when I plug it in I does the same thing as hers
> > > initially,
> > >> > but then keeps going and going as mentioned at beginning of thread,
> but
> > >> > never really gets anywhere. Well if I right click on the icon in the
> > >> > system
> > >> > tray and go to properties, it shows all as itemized above except for
> > >> > the
> > >> > "generic volume". So something is lacking that.
> > >> >
> > >> >
> > >> >
> > >> > Again, I have tried everything in the book. Tomorrow I will also call
> > > tech
> > >> > support. Not sure if they will help or not. I am hoping that by
> > >> > spelling
> > >> > all
> > >> > of this out even further that someone can help. I googled USB generic
> > >> > volume, but could not find anything to assist. Not sure if this
> problem
> > > is
> > >> > associated with that or not. And gain, as mentioned earlier, I did do
> a
> > >> > restore to earlier in time to no avail..
> > >> >
> > >> > Also, I should mention if not having mentioned before, that when I
> > >> > initially
> > >> > got this and did not do anything updates, installs, or anything, just
> > >> > plugged it in and all, it worked fine. It wasn't until after I did
> the
> > >> > updates to the firmware on the device and with the other items that
> > >> > this
> > >> > problem started. But again, as I said earlier, I exchanged the device
> > > for
> > >> > another today at the store and also tried pluggingback in after a
> > > asystem
> > >> > restore all with no luck. Just wanted to add this so that there is a
> > >> > complete and clear picture here. Help? Thanks once again!
> > >> >
> > >> > After reading some of the other posts and seeing what they had to
> > > suggest,
> > >> > I
> > >> > decided to check the "Portable Media Devices" under control panel.
> This
> > >> > Zen
> > >> > nano Plus does not show up in there when plugged in! Also, I
> downloaded
> > >> > the
> > >> > following from the Microsoft site as it seems it may have helped some
> > >> > of
> > >> > the
> > >> > others, but still no luck. The file being:
> > >> >
> > >> > FIX: Updates to the Windows Media Device Manager
> > >> >
> > >> > Just wanted to add this to aid in possibly helping me out here. Seems
> > > like
> > >> > DM, SSR, and a few others are quite helpful here and hopefully they
> can
> > >> > get
> > >> > my deice running on my machine the way it should! Thanks again!
> > >> >
> > >> >
> > >> >
> > >> > So helpfully someone can come up wqith something from all of this to
> > > give
> > >> > me
> > >> > a hand in getting this corrected. Thanks again!
> > >> >
> > >> >
> > >>
> > >>
> > >
> > >
> >
> >
>
>
>