iPod Software

Hi,
My friends machine took a turn for the worse after loading the program on CD
that comes with an Apple iPod. It became extremely slow and kept shutting
down, when restarted a Windows message appeared saying it had recovered from
a fatal error.
Both of us thought it was malware of some kind, but by chance when speaking
to PC World Helpline in the UK he mentioned that he had recently loaded the
iPod discs and was told that there was a known problem with this software,
apparently especially with Packard Bell machines (I fail to see why that
should be, but that's what he was told).
They gave him a fix over the phone which he followed and the problem seems
to have gone. What the fix was I don't know as he did it on instruction and
cant remember for sure what it was. He was advised not to use the discs but
to download the necessary from Apples web site.
Anyone know anything about this?
I know a bit, but not much more than my friend about this stuff, that's why
I got involved. He told me that he'd used the iPod discs, but from a company
like Apple it never occurred to me to question their software.
Regards,
Alan.

What's New in iPod shuffle Software 1.1.3
http://www.apple.com/ipod/download/

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

"Alan" wrote:

| Hi,
| My friends machine took a turn for the worse after loading the program on CD
| that comes with an Apple iPod. It became extremely slow and kept shutting
| down, when restarted a Windows message appeared saying it had recovered from
| a fatal error.
| Both of us thought it was malware of some kind, but by chance when speaking
| to PC World Helpline in the UK he mentioned that he had recently loaded the
| iPod discs and was told that there was a known problem with this software,
| apparently especially with Packard Bell machines (I fail to see why that
| should be, but that's what he was told).
| They gave him a fix over the phone which he followed and the problem seems
| to have gone. What the fix was I don't know as he did it on instruction and
| cant remember for sure what it was. He was advised not to use the discs but
| to download the necessary from Apples web site.
| Anyone know anything about this?
| I know a bit, but not much more than my friend about this stuff, that's why
| I got involved. He told me that he'd used the iPod discs, but from a company
| like Apple it never occurred to me to question their software.
| Regards,
| Alan.

It's not the first I've heard of this, or the other problems they've had
like incompatible iTunes and firmware on the iPod itself too.

But considering the amount of applications it loads up in the background, if
you want or need them or not, it's not surprising it runs into problems on
some systems.

Apple have always had this problem, even with small applications like
Quicktime which constantly wants to start qttask for no reason every time
Windows boots.

It's generally a good idea to download the latest version of any software
from the net if you've got access, versions on CDs can be very old in some
cases.

--
Paul Smith,
Yeovil, UK.
Microsoft MVP Windows Shell/User
http://www.windowsresource.net/

*Remove 'nospam.' to reply by e-mail*

"Alan" <alan111@ntlworld.com> wrote in message
news:OapDVvYEGHA.1736@TK2MSFTNGP14.phx.gbl...
> Hi,
> My friends machine took a turn for the worse after loading the program on
> CD that comes with an Apple iPod. It became extremely slow and kept
> shutting down, when restarted a Windows message appeared saying it had
> recovered from a fatal error.
> Both of us thought it was malware of some kind, but by chance when
> speaking to PC World Helpline in the UK he mentioned that he had recently
> loaded the iPod discs and was told that there was a known problem with
> this software, apparently especially with Packard Bell machines (I fail to
> see why that should be, but that's what he was told).
> They gave him a fix over the phone which he followed and the problem seems
> to have gone. What the fix was I don't know as he did it on instruction
> and cant remember for sure what it was. He was advised not to use the
> discs but to download the necessary from Apples web site.
> Anyone know anything about this?
> I know a bit, but not much more than my friend about this stuff, that's
> why I got involved. He told me that he'd used the iPod discs, but from a
> company like Apple it never occurred to me to question their software.
> Regards,
> Alan.
>

Thanks for that. If this is the same with all Apple programs, should they be
avoided?

'It's generally a good idea to download the latest version of any software
from the net if you've got access, versions on CDs can be very old in some
cases'

It never occurred to me (again) that it would be a good idea to do that, I
will from now on,
Regards,
Alan.
"Paul Smith" <Paul@nospam.windowsresource.net> wrote in message
news:%23D1cd1YEGHA.2380@TK2MSFTNGP12.phx.gbl...
> It's not the first I've heard of this, or the other problems they've had
> like incompatible iTunes and firmware on the iPod itself too.
>
> But considering the amount of applications it loads up in the background,
> if you want or need them or not, it's not surprising it runs into problems
> on some systems.
>
> Apple have always had this problem, even with small applications like
> Quicktime which constantly wants to start qttask for no reason every time
> Windows boots.
>
> It's generally a good idea to download the latest version of any software
> from the net if you've got access, versions on CDs can be very old in some
> cases.
>
> --
> Paul Smith,
> Yeovil, UK.
> Microsoft MVP Windows Shell/User
> http://www.windowsresource.net/
>
> *Remove 'nospam.' to reply by e-mail*
>
> "Alan" <alan111@ntlworld.com> wrote in message
> news:OapDVvYEGHA.1736@TK2MSFTNGP14.phx.gbl...
>> Hi,
>> My friends machine took a turn for the worse after loading the program on
>> CD that comes with an Apple iPod. It became extremely slow and kept
>> shutting down, when restarted a Windows message appeared saying it had
>> recovered from a fatal error.
>> Both of us thought it was malware of some kind, but by chance when
>> speaking to PC World Helpline in the UK he mentioned that he had recently
>> loaded the iPod discs and was told that there was a known problem with
>> this software, apparently especially with Packard Bell machines (I fail
>> to see why that should be, but that's what he was told).
>> They gave him a fix over the phone which he followed and the problem
>> seems to have gone. What the fix was I don't know as he did it on
>> instruction and cant remember for sure what it was. He was advised not to
>> use the discs but to download the necessary from Apples web site.
>> Anyone know anything about this?
>> I know a bit, but not much more than my friend about this stuff, that's
>> why I got involved. He told me that he'd used the iPod discs, but from a
>> company like Apple it never occurred to me to question their software.
>> Regards,
>> Alan.
>>
>
>

With HUGE help from David H Lipman, I've just cleared a friends PC of
"NewsDotNet adware that was, I think carried by the Trojan.Zlob.D variant
virus that was mangled up with SpyAxe - that ended up in the thing (PC),
after the PC owners children downloaded and installed iTunes !!! ...phew

regards, Richard


"Paul Smith" <Paul@nospam.windowsresource.net> wrote in message
news:%23D1cd1YEGHA.2380@TK2MSFTNGP12.phx.gbl...
> It's not the first I've heard of this, or the other problems they've had
> like incompatible iTunes and firmware on the iPod itself too.
>
> But considering the amount of applications it loads up in the background,
> if you want or need them or not, it's not surprising it runs into problems
> on some systems.
>
> Apple have always had this problem, even with small applications like
> Quicktime which constantly wants to start qttask for no reason every time
> Windows boots.
>
> It's generally a good idea to download the latest version of any software
> from the net if you've got access, versions on CDs can be very old in some
> cases.
>
> --
> Paul Smith,
> Yeovil, UK.
> Microsoft MVP Windows Shell/User
> http://www.windowsresource.net/
>
> *Remove 'nospam.' to reply by e-mail*
>
> "Alan" <alan111@ntlworld.com> wrote in message
> news:OapDVvYEGHA.1736@TK2MSFTNGP14.phx.gbl...
>> Hi,
>> My friends machine took a turn for the worse after loading the program on
>> CD that comes with an Apple iPod. It became extremely slow and kept
>> shutting down, when restarted a Windows message appeared saying it had
>> recovered from a fatal error.
>> Both of us thought it was malware of some kind, but by chance when
>> speaking to PC World Helpline in the UK he mentioned that he had recently
>> loaded the iPod discs and was told that there was a known problem with
>> this software, apparently especially with Packard Bell machines (I fail
>> to see why that should be, but that's what he was told).
>> They gave him a fix over the phone which he followed and the problem
>> seems to have gone. What the fix was I don't know as he did it on
>> instruction and cant remember for sure what it was. He was advised not to
>> use the discs but to download the necessary from Apples web site.
>> Anyone know anything about this?
>> I know a bit, but not much more than my friend about this stuff, that's
>> why I got involved. He told me that he'd used the iPod discs, but from a
>> company like Apple it never occurred to me to question their software.
>> Regards,
>> Alan.
>>
>
>

"Alan" <alan111@ntlworld.com> wrote in message
news:OS%23gOBZEGHA.268@TK2MSFTNGP09.phx.gbl...
> Thanks for that. If this is the same with all Apple programs, should they
> be avoided?

My attitude is only ever have the applications you really need. Nothing
annoys me more than having an untidy system with lots of stuff you never use
on. But then I'm the same in real life - I can't stand stuff just lying
around the room!

Saying that a lot of media on the internet is produced in the .mov format,
so generally you'd need QuickTime (I have it installed). And if you've got
an iPod you need iTunes because Apple have locked them together.

Otherwise Windows Media Player does basically the same thing, which is what
I use for media and for syncing music and video with my Smartphone and my
Creative MP3 player.

> 'It's generally a good idea to download the latest version of any software
> from the net if you've got access, versions on CDs can be very old in some
> cases'

> It never occurred to me (again) that it would be a good idea to do that, I
> will from now on,

The same with a lot of things, even more especially things like graphics
cards, where not having the latest drivers can cause lots of issues with
newer games. There's usually a minimum of about a month between a product
being manufactured and being in the shop, I work in retail and know of cases
where things like graphics and sound cards have sat on shelves for years
before being sold.

--
Paul Smith,
Yeovil, UK.
Microsoft MVP Windows Shell/User
http://www.windowsresource.net/

*Remove 'nospam.' to reply by e-mail*

RJK wrote:

> With HUGE help from David H Lipman, I've just cleared a friends PC of
> "NewsDotNet adware that was, I think carried by the Trojan.Zlob.D
> variant virus that was mangled up with SpyAxe - that ended up in the
> thing (PC),
> after the PC owners children downloaded and installed iTunes !!!
> ...phew

This really has nothing to do with iTunes or the OP's question. Your
friend's computer did not become infected with SpyAxe because of
iTunes.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Alan wrote:

> Thanks for that. If this is the same with all Apple programs, should they be
> avoided?
>
> 'It's generally a good idea to download the latest version of any software
> from the net if you've got access, versions on CDs can be very old in some
> cases'
>
> It never occurred to me (again) that it would be a good idea to do that, I
> will from now on,
> Regards,
> Alan.
> "Paul Smith" <Paul@nospam.windowsresource.net> wrote in message
> news:%23D1cd1YEGHA.2380@TK2MSFTNGP12.phx.gbl...
> > It's not the first I've heard of this, or the other problems they've had
> > like incompatible iTunes and firmware on the iPod itself too.
> >
> > But considering the amount of applications it loads up in the background,
> > if you want or need them or not, it's not surprising it runs into problems
> > on some systems.
> >
> > Apple have always had this problem, even with small applications like
> > Quicktime which constantly wants to start qttask for no reason every time
> > Windows boots.
> >
> > It's generally a good idea to download the latest version of any software
> > from the net if you've got access, versions on CDs can be very old in some
> > cases.
> >
> > --
> > Paul Smith,
> > Yeovil, UK.
> > Microsoft MVP Windows Shell/User
> > http://www.windowsresource.net/
> >
> > *Remove 'nospam.' to reply by e-mail*
> >
> > "Alan" <alan111@ntlworld.com> wrote in message
> > news:OapDVvYEGHA.1736@TK2MSFTNGP14.phx.gbl...
> >> Hi,
> >> My friends machine took a turn for the worse after loading the program on
> >> CD that comes with an Apple iPod. It became extremely slow and kept
> >> shutting down, when restarted a Windows message appeared saying it had
> >> recovered from a fatal error.
> >> Both of us thought it was malware of some kind, but by chance when
> >> speaking to PC World Helpline in the UK he mentioned that he had recently
> >> loaded the iPod discs and was told that there was a known problem with
> >> this software, apparently especially with Packard Bell machines (I fail
> >> to see why that should be, but that's what he was told).
> >> They gave him a fix over the phone which he followed and the problem
> >> seems to have gone. What the fix was I don't know as he did it on
> >> instruction and cant remember for sure what it was. He was advised not to
> >> use the discs but to download the necessary from Apples web site.
> >> Anyone know anything about this?
> >> I know a bit, but not much more than my friend about this stuff, that's
> >> why I got involved. He told me that he'd used the iPod discs, but from a
> >> company like Apple it never occurred to me to question their software.
> >> Regards,
> >> Alan.
> >>
> >
> >

IMO, especially with iTunes software, before downloading and installing the
"latest version" it's best to check the user forums/discussion groups. Let
someone else do the beta testing for you -- and you might not need or want the
features in the latest version anyway..

....but there's so much talk on the web about malwar associated with iTunes ?

regards, Richard


"Malke" <notreally@invalid.invalid> wrote in message
news:%23b5msZaEGHA.3200@tk2msftngp13.phx.gbl...
> RJK wrote:
>
>> With HUGE help from David H Lipman, I've just cleared a friends PC of
>> "NewsDotNet adware that was, I think carried by the Trojan.Zlob.D
>> variant virus that was mangled up with SpyAxe - that ended up in the
>> thing (PC),
>> after the PC owners children downloaded and installed iTunes !!!
>> ...phew
>
> This really has nothing to do with iTunes or the OP's question. Your
> friend's computer did not become infected with SpyAxe because of
> iTunes.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User

Thanks again,
Very good advice that's obvious when someone points it out to you, you just
wonder why you didn't think of it yourself!
At the rate that things computer change now, something twelve months old
probably belongs in a museum,
Happy New Year from Potters Bar,
Regards,
Alan.
"Paul Smith" <Paul@nospam.windowsresource.net> wrote in message
news:OqTsHyZEGHA.532@TK2MSFTNGP15.phx.gbl...
> "Alan" <alan111@ntlworld.com> wrote in message
> news:OS%23gOBZEGHA.268@TK2MSFTNGP09.phx.gbl...
>> Thanks for that. If this is the same with all Apple programs, should they
>> be avoided?
>
> My attitude is only ever have the applications you really need. Nothing
> annoys me more than having an untidy system with lots of stuff you never
> use on. But then I'm the same in real life - I can't stand stuff just
> lying around the room!
>
> Saying that a lot of media on the internet is produced in the .mov format,
> so generally you'd need QuickTime (I have it installed). And if you've
> got an iPod you need iTunes because Apple have locked them together.
>
> Otherwise Windows Media Player does basically the same thing, which is
> what I use for media and for syncing music and video with my Smartphone
> and my Creative MP3 player.
>
>> 'It's generally a good idea to download the latest version of any
>> software
>> from the net if you've got access, versions on CDs can be very old in
>> some
>> cases'
>
>> It never occurred to me (again) that it would be a good idea to do that,
>> I will from now on,
>
> The same with a lot of things, even more especially things like graphics
> cards, where not having the latest drivers can cause lots of issues with
> newer games. There's usually a minimum of about a month between a product
> being manufactured and being in the shop, I work in retail and know of
> cases where things like graphics and sound cards have sat on shelves for
> years before being sold.
>
> --
> Paul Smith,
> Yeovil, UK.
> Microsoft MVP Windows Shell/User
> http://www.windowsresource.net/
>
> *Remove 'nospam.' to reply by e-mail*
>
>