Hi Ernie,

Hit F8 at startup and choose Safe mode, then uninstall the upgrade (assuming
you chose the option to backup the current installation) using Add/Remove
programs. If successful, uninstall the Norton software and disconnect the
printer before attempting the upgrade again.

How to start in Safe mode:
http://www.rickrogers.org/fixes.htm#Safe%20mode

If you cannot load Safe mode, try the Safe mode with command prompt. Then
run "control appwiz.cpl" to load the Add/Remove dialog.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Ernie Moshurchak" <erniem@shaw.ca> wrote in message
news:u3l7r1p0d76j6vbqe93ufva96tp1u6okvv@4ax.com...
> Was attempting to upgrade Win98 to XP Home on a Compaq DeskPro EX
> computer as follows:
> Intel 667Mhz, 191Mb RAM, 35Gb available space.
> Upgrade completed without a problem and activated OK. On restart
> after XP loading and welcome screen, get a large Win98 emblem and
> computer becomes unresponsive except for task manager which showed CPU
> activity and running processes but no applications.
>
> Tried to repair installation with same result. The upgrade report
> showed the following:
> Hardware incompatibility: HP PSC 900 series printer
> Software incompatibility: Windows 98 (current screen saver)
> Norton Antivirus LIveUpdate
>
> In retro, should have disabled AV. Today will try to boot to safe
> mode or may have to re-install original OS. Has anyone run into a
> similar problem?
>
> Ernie