We purchased our Gateway computer from Gateway and it is the OEM version
(everything pre-installed). I recently got a Trojan virus on the computer and
can not get it off. I am completely unable to get into the registry and have
tried everything with Norton. AdAware, and eWido softwares. They can't delete
the darn thing at all.

I am stuck having to do a reinstallation but have no disks or anything.

This virus is quickly making itself bigger.

Is there ANY way I can reinstall my computer without having to purchase a
whole new Windows XP edition? I have no money to pay for that so I am stuck.

Please help. I would realllllllly appreciate it!

Contact Gateway support and order their
Windows XP Recovery CD.

Contact Gateway
http://support.gateway.com/support/ask_gateway.asp

Restoring Files and Software
http://support.gateway.com/support/m...3/6043ch07.htm

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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"chevygirl57" wrote:

| We purchased our Gateway computer from Gateway and it is the OEM version
| (everything pre-installed). I recently got a Trojan virus on the computer and
| can not get it off. I am completely unable to get into the registry and have
| tried everything with Norton. AdAware, and eWido softwares. They can't delete
| the darn thing at all.
|
| I am stuck having to do a reinstallation but have no disks or anything.
|
| This virus is quickly making itself bigger.
|
| Is there ANY way I can reinstall my computer without having to purchase a
| whole new Windows XP edition? I have no money to pay for that so I am stuck.
|
| Please help. I would realllllllly appreciate it!

chevygirl57 wrote:

> We purchased our Gateway computer from Gateway and it is the OEM version
> (everything pre-installed). I recently got a Trojan virus on the computer and
> can not get it off. I am completely unable to get into the registry and have
> tried everything with Norton. AdAware, and eWido softwares. They can't delete
> the darn thing at all.
>
> I am stuck having to do a reinstallation but have no disks or anything.
>
> This virus is quickly making itself bigger.
>
> Is there ANY way I can reinstall my computer without having to purchase a
> whole new Windows XP edition? I have no money to pay for that so I am stuck.
>
> Please help. I would realllllllly appreciate it!

It should have come with one of these there options to recover the system:

1. Windows installation CD
2. Recovery CD
3. Hidden partition on the hard drive with an image of the system.

If you don't have 1 or 2, then there should be 3. Contact Gateway tech
support for info on how to do a recovery or check the documentation that
came with the system.

Have you done all checks in safe mode. Update all the anti-malware
programs then boot into safe mode and run them.

THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

Also make sure you have a firewall that is active in safe mode, then
boot into safe mode with networking. Try several of these online scans:

Panda ActiveScan
http://www.pandasoftware.com/actives..._principal.htm

Bit Defender Online Virus Scan:
http://www.bitdefender.com/scan/license.php

TrendMicro:
http://housecall.trendmicro.com/hous...start_corp.asp

McAfee Online Virus Scan:
http://www.mcafee.com/myapps/mfs/default.asp

RAV AntiVirus - Scan Online
http://www.ravantivirus.com/scan/

F-Secure:
http://support.f-secure.com/enu/home/ols.shtml

--
Rock
MS MVP Windows - Shell/User

=?Utf-8?B?Y2hldnlnaXJsNTc=?= wrote:
>
> I am stuck having to do a reinstallation but have no disks or anything.

One should always have the CD for the OS you want to use. Demand one
from your pc maker.






--
http://www.bootdisk.com/