I'm trying to install a 'Logitech QuickCam Pro 4000', but the installation
keeps failing when installing camera drivers and I get the message 'Device
Removal Module has encountered a problem and needs to close' In case my
installation CD was faulty I downloaded the installation software from the
Logitect web site, but still get the same failure and message. I'm running
XP Professional with SP2 and all updates. I've tried installing after a
'clean' boot and after clearing any .tmp files and I've tried uninstalling
the parts of the software which have loaded, but can't do that either - I get
a different and very complex failure message.

Can anyone please help cure the problem? Thanks. Merlin

Merlin wrote:

> I'm trying to install a 'Logitech QuickCam Pro 4000', but the installation
> keeps failing when installing camera drivers and I get the message 'Device
> Removal Module has encountered a problem and needs to close' In case my
> installation CD was faulty I downloaded the installation software from the
> Logitect web site, but still get the same failure and message. I'm running
> XP Professional with SP2 and all updates. I've tried installing after a
> 'clean' boot and after clearing any .tmp files and I've tried uninstalling
> the parts of the software which have loaded, but can't do that either - I get
> a different and very complex failure message.
>
> Can anyone please help cure the problem? Thanks. Merlin

Did you make sure the camera was not attached to the computer before
doing the initial install? During the process of the that first install
it will then tell you to attach the camera.

Otherwise contact Logitech tech support.

--
Rock
MS MVP Windows - Shell/User

Thanks Rock, and yes, I made sure the camera was not attached during
instalation and yes, I've asked Logitech Support for help but, apart from
their automated acknowledement of my question, they haven't responded yet.

Regards,

Merlin

"Rock" wrote:

> Merlin wrote:
>
> > I'm trying to install a 'Logitech QuickCam Pro 4000', but the installation
> > keeps failing when installing camera drivers and I get the message 'Device
> > Removal Module has encountered a problem and needs to close' In case my
> > installation CD was faulty I downloaded the installation software from the
> > Logitect web site, but still get the same failure and message. I'm running
> > XP Professional with SP2 and all updates. I've tried installing after a
> > 'clean' boot and after clearing any .tmp files and I've tried uninstalling
> > the parts of the software which have loaded, but can't do that either - I get
> > a different and very complex failure message.
> >
> > Can anyone please help cure the problem? Thanks. Merlin
>
> Did you make sure the camera was not attached to the computer before
> doing the initial install? During the process of the that first install
> it will then tell you to attach the camera.
>
> Otherwise contact Logitech tech support.
>
> --
> Rock
> MS MVP Windows - Shell/User
>
>

Merlin wrote:

> Thanks Rock, and yes, I made sure the camera was not attached during
> instalation and yes, I've asked Logitech Support for help but, apart from
> their automated acknowledement of my question, they haven't responded yet.
>
> Regards,
>
> Merlin

Ok, sorry I couldn't be of more help. I installed one some time ago and
it went flawlessly. Did you disconnect all other USB devices? Do you
know that USB port is functional?

Right click My Computer | Manage | Device Manager. Are there any
devices with a yellow ??


--
Rock
MS MVP Windows - Shell/User

"Rock" wrote:

> Merlin wrote:
>
> > Thanks Rock, and yes, I made sure the camera was not attached during
> > instalation and yes, I've asked Logitech Support for help but, apart from
> > their automated acknowledement of my question, they haven't responded yet.
> >
> > Regards,
> >
> > Merlin
>
> Ok, sorry I couldn't be of more help. I installed one some time ago and
> it went flawlessly. Did you disconnect all other USB devices? Do you
> know that USB port is functional?
>
> Right click My Computer | Manage | Device Manager. Are there any
> devices with a yellow ??
>
>
> --
> Rock
> MS MVP Windows - Shell/User

Rock

Yes to USB device disconnection, yes to that USB port is okay and no to
devices in yellow.

Merlin
>
>

Merlin wrote:

>
> "Rock" wrote:
>
>
>>Merlin wrote:
>>
>>
>>>Thanks Rock, and yes, I made sure the camera was not attached during
>>>instalation and yes, I've asked Logitech Support for help but, apart from
>>>their automated acknowledement of my question, they haven't responded yet.
>>>
>>>Regards,
>>>
>>>Merlin
>>
>>Ok, sorry I couldn't be of more help. I installed one some time ago and
>>it went flawlessly. Did you disconnect all other USB devices? Do you
>>know that USB port is functional?
>>
>>Right click My Computer | Manage | Device Manager. Are there any
>>devices with a yellow ??
>>
>>
>>--
>>Rock
>>MS MVP Windows - Shell/User
>
>
> Rock
>
> Yes to USB device disconnection, yes to that USB port is okay and no to
> devices in yellow.
>
> Merlin
>
>>

Try to install do a different port.

--
Rock
MS MVP Windows - Shell/User

The installation process does not get as far as plugging in the hardware or
nominating a port. It stalls at the camera driver software installation.
Initially it seems all is going well as the on-screen progress shows that the
QuickCam software installs normally and it starts to install the camera
driver, but then it swops to uninstalling a driver and crashes with the
message I've already posted. It seems to me that there is a conflict between
the operating system softwear and the Logitech camera driver software.
Logitech still haven't responded, despite saying they wold get back to me
within 1 business day!

"Rock" wrote:

> Merlin wrote:
>
> >
> > "Rock" wrote:
> >
> >
> >>Merlin wrote:
> >>
> >>
> >>>Thanks Rock, and yes, I made sure the camera was not attached during
> >>>instalation and yes, I've asked Logitech Support for help but, apart from
> >>>their automated acknowledement of my question, they haven't responded yet.
> >>>
> >>>Regards,
> >>>
> >>>Merlin
> >>
> >>Ok, sorry I couldn't be of more help. I installed one some time ago and
> >>it went flawlessly. Did you disconnect all other USB devices? Do you
> >>know that USB port is functional?
> >>
> >>Right click My Computer | Manage | Device Manager. Are there any
> >>devices with a yellow ??
> >>
> >>
> >>--
> >>Rock
> >>MS MVP Windows - Shell/User
> >
> >
> > Rock
> >
> > Yes to USB device disconnection, yes to that USB port is okay and no to
> > devices in yellow.
> >
> > Merlin
> >
> >>
>
> Try to install do a different port.
>
> --
> Rock
> MS MVP Windows - Shell/User
>
>

Merlin wrote:

> The installation process does not get as far as plugging in the hardware or
> nominating a port. It stalls at the camera driver software installation.
> Initially it seems all is going well as the on-screen progress shows that the
> QuickCam software installs normally and it starts to install the camera
> driver, but then it swops to uninstalling a driver and crashes with the
> message I've already posted. It seems to me that there is a conflict between
> the operating system softwear and the Logitech camera driver software.
> Logitech still haven't responded, despite saying they wold get back to me
> within 1 business day!

Ok, Merlin. Sorry I couldn't help you out and good luck.

--
Rock
MS MVP Windows - Shell/User

Rock wrote:

> Ok, Merlin. Sorry I couldn't help you out and good luck.
>

I had the exact problem until I updated my driver signatures from the MS
site. Logitech also sent a link to a newer driver patch for XP, which I
think you'll have as well when they respond. The patch cleared up the
issue, with the dll/registry, and the camera was easily read afterwards.
There was a general conflict with the Codec, and it was also addressed
in the patch.

CJ

Thanks CJ. Hopefully Logitech will get back to me soon with the required link.

"CJ Jones" wrote:

> Rock wrote:
>
> > Ok, Merlin. Sorry I couldn't help you out and good luck.
> >
>
> I had the exact problem until I updated my driver signatures from the MS
> site. Logitech also sent a link to a newer driver patch for XP, which I
> think you'll have as well when they respond. The patch cleared up the
> issue, with the dll/registry, and the camera was easily read afterwards.
> There was a general conflict with the Codec, and it was also addressed
> in the patch.
>
> CJ
>