I am hoping (wishing) that someone here can offer some
insight into a problem I am encountering when I try to
update the firmware for a Creative MP3 player.

I sent email to Creative tech support a couple days ago.
They are usually very responsive. I suspect they might
be out for the holiday. I am hoping someone here can
shed some light on the problem before next week.

When I try the firmware download, I get a pop-up window
that says, "Put device in recovery mode before running
firmware update". If I simply close the window, the
download goes no further.

Do you know how to put the device in "recovery mode"?

I do not know if this a Creative or WinXP message. I cannot
find any explanation either in Creative product instructions or
in MSWin support documentation.

Thanks for any help.

Happy New Year!

Firmware updates are specifically for hardware devices,MP3 player would
be software.If they relate to updating youre audio chip,this would be a
instal-
lation for a pc developer,youre installation up date would be for the
BIOS,and
that is from the board mfg only...Youre only update would be for software.

"nomail1983" wrote:

> I am hoping (wishing) that someone here can offer some
> insight into a problem I am encountering when I try to
> update the firmware for a Creative MP3 player.
>
> I sent email to Creative tech support a couple days ago.
> They are usually very responsive. I suspect they might
> be out for the holiday. I am hoping someone here can
> shed some light on the problem before next week.
>
> When I try the firmware download, I get a pop-up window
> that says, "Put device in recovery mode before running
> firmware update". If I simply close the window, the
> download goes no further.
>
> Do you know how to put the device in "recovery mode"?
>
> I do not know if this a Creative or WinXP message. I cannot
> find any explanation either in Creative product instructions or
> in MSWin support documentation.
>
> Thanks for any help.
>
> Happy New Year!
>