I bought a new Gateway 532-7330GZ laptop in mid-September and I've never been
able to get the DVD/CD player to work. I've tried both DVDs and CDs and
neither kind works no matter if I put in a music CD, CD-ROM, blank CD or
movie DVD. I see the drive letter in My Computer and I can double click on
the drive icon and a blank window will open. In the Device Manager the name
of the DVD player is TSSTcorp CD/DVDW TS-L532A. I've tried going to
Samsung's website to download a driver but I don't see any available for this
model. I've always had this problem and have left it alone since then
because I don't use the DVD player much but now I want to use it more often.
Does anyway have any suggestions to help me? Thanks.

Norma

Contact Gateway customer service this should be covered under the warranty.

Foxhole

"Norma" wrote:

> I bought a new Gateway 532-7330GZ laptop in mid-September and I've never been
> able to get the DVD/CD player to work. I've tried both DVDs and CDs and
> neither kind works no matter if I put in a music CD, CD-ROM, blank CD or
> movie DVD. I see the drive letter in My Computer and I can double click on
> the drive icon and a blank window will open. In the Device Manager the name
> of the DVD player is TSSTcorp CD/DVDW TS-L532A. I've tried going to
> Samsung's website to download a driver but I don't see any available for this
> model. I've always had this problem and have left it alone since then
> because I don't use the DVD player much but now I want to use it more often.
> Does anyway have any suggestions to help me? Thanks.

Norma wrote:

> I bought a new Gateway 532-7330GZ laptop in mid-September and I've never been
> able to get the DVD/CD player to work. I've tried both DVDs and CDs and
> neither kind works no matter if I put in a music CD, CD-ROM, blank CD or
> movie DVD. I see the drive letter in My Computer and I can double click on
> the drive icon and a blank window will open. In the Device Manager the name
> of the DVD player is TSSTcorp CD/DVDW TS-L532A. I've tried going to
> Samsung's website to download a driver but I don't see any available for this
> model. I've always had this problem and have left it alone since then
> because I don't use the DVD player much but now I want to use it more often.
> Does anyway have any suggestions to help me? Thanks.

Since it's new contact Gateway tech support.

--
Rock
MS MVP Windows - Shell/User