I have a Dell Inspiron Laptop, relatively new one with Win XP Pro w/ SP2.

At the shut down, at the very last step where it is indicating to save the
settings... it is crashing with a BLU SCREEN. I tried to fix
(reinstall/upgrade the WinXP). Also tried all of the Spyware scanning and
fixing software... NOTHING. It is still there.

Can somebody help me what else I should be doing?

Thank you in advance.

Delen

Hi,

What is the exact text and error message displayed on the blue screen?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Dursun" <Dursun@discussions.microsoft.com> wrote in message
news:2CAFE7D9-0981-4486-AE33-9DAECEFF53B5@microsoft.com...
>I have a Dell Inspiron Laptop, relatively new one with Win XP Pro w/ SP2.
>
> At the shut down, at the very last step where it is indicating to save the
> settings... it is crashing with a BLU SCREEN. I tried to fix
> (reinstall/upgrade the WinXP). Also tried all of the Spyware scanning and
> fixing software... NOTHING. It is still there.
>
> Can somebody help me what else I should be doing?
>
> Thank you in advance.
>
> Delen

Dursun wrote:

> I have a Dell Inspiron Laptop, relatively new one with Win XP Pro w/ SP2.
>
> At the shut down, at the very last step where it is indicating to save the
> settings... it is crashing with a BLU SCREEN. I tried to fix
> (reinstall/upgrade the WinXP). Also tried all of the Spyware scanning and
> fixing software... NOTHING. It is still there.
>
> Can somebody help me what else I should be doing?
>
> Thank you in advance.
>
> Delen

What is the error message showing on blue screen, especially the error
codes?

--
Rock
MS MVP Windows - Shell/User

On Sat, 31 Dec 2005 15:49:02 -0800, Dursun <Dursun@discussions.microsoft.com> wrote:

>I have a Dell Inspiron Laptop, relatively new one with Win XP Pro w/ SP2.
>
>At the shut down, at the very last step where it is indicating to save the
>settings... it is crashing with a BLU SCREEN. I tried to fix
>(reinstall/upgrade the WinXP). Also tried all of the Spyware scanning and
>fixing software... NOTHING. It is still there.
>
>Can somebody help me what else I should be doing?
>
>Thank you in advance.
>
>Delen

Usually a driver problem.

Windows XP Shutdown & Restart Troubleshooting
http://www.aumha.org/a/shtdwnxp.htm

"Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
http://aumha.org/win4/a/shutdown.htm

Resources to Help Troubleshoot Shutdown Problems in Windows XP
http://support.microsoft.com/?kbid=308029

Windows XP Restarts When You Try to Shut Down Your Computer
http://support.microsoft.com/?kbid=311806

Dursun

I suggest you Disable automatic restart on system failure. This should
help by allowing time to write down the STOP code properly. Right click
on the My Computer icon on the Desktop and select Properties, Advanced,
StartUp and Recovery, System Failure and uncheck box before
Automatically Restart.

Enable automatic restart on system failure after you have captured /
copied and pasted the message in a further post here.

There will also be Error Reports in Event Viewer. Please post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default...&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
news:eofyL5mDGHA.2628@TK2MSFTNGP09.phx.gbl...
> Hi,
>
> What is the exact text and error message displayed on the blue screen?
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "Dursun" <Dursun@discussions.microsoft.com> wrote in message
> news:2CAFE7D9-0981-4486-AE33-9DAECEFF53B5@microsoft.com...
>>I have a Dell Inspiron Laptop, relatively new one with Win XP Pro w/ SP2.
>>
>> At the shut down, at the very last step where it is indicating to save
>> the
>> settings... it is crashing with a BLU SCREEN. I tried to fix
>> (reinstall/upgrade the WinXP). Also tried all of the Spyware scanning and
>> fixing software... NOTHING. It is still there.
>>
>> Can somebody help me what else I should be doing?
>>
>> Thank you in advance.
>>
>> Delen
>
>

--
Doug


"Dursun" wrote:

> I have a Dell Inspiron Laptop, relatively new one with Win XP Pro w/ SP2.
>
> At the shut down, at the very last step where it is indicating to save the
> settings... it is crashing with a BLU SCREEN. I tried to fix
> (reinstall/upgrade the WinXP). Also tried all of the Spyware scanning and
> fixing software... NOTHING. It is still there.
>
> Can somebody help me what else I should be doing?
>
> Thank you in advance.
>
> Delen

Although the computer is fairly new, last time I had a problem like this one
I had to download a newer version of the BIOS. Check Dells site to see if
there is an updated BIOS version for your computer.

"Dursun" wrote:

> I have a Dell Inspiron Laptop, relatively new one with Win XP Pro w/ SP2.
>
> At the shut down, at the very last step where it is indicating to save the
> settings... it is crashing with a BLU SCREEN. I tried to fix
> (reinstall/upgrade the WinXP). Also tried all of the Spyware scanning and
> fixing software... NOTHING. It is still there.
>
> Can somebody help me what else I should be doing?
>
> Thank you in advance.
>
> Delen

Here are the specifications you've asked to be posted. THANK YOU IN ADVANCE :
(By the way, I have up-to-date BIOS, and have changed the recovery setting
to not start...)

The code that the blue screen shows is

*** 0X0000008E (0XC0000047, 0X8051D9BD, 0XF3A0295C, 0X00000000)

Here is the event log entry

Event Type: Error
Event Source: BROWSER
Event Category: None
Event ID: 8032
Date: 12/31/2005
Time: 5:31:46 PM
User: N/A
Computer: DCLT01
Description:
The browser service has failed to retrieve the backup list too many times on
transport \Device\NetBT_Tcpip_{00288014-EAEC-4674-9304-C5F744BB16D2}. The
backup browser is stopping.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 35 00 00 00 5...

Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 1/1/2006
Time: 9:50:32 AM
User: N/A
Computer: DCLT01
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e
(0xc0000047, 0x8051d9bd, 0xf319d95c, 0x00000000). A dump was saved in:
C:\WINDOWS\MEMORY.DMP.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: redbook
Event Category: None
Event ID: 10
Date: 1/1/2006
Time: 9:50:04 AM
User: N/A
Computer: DCLT01
Description:
This drive has not been shown to support digital audio playback.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: ff 00 04 00 01 00 5c 00 ÿ.....\.
0008: 00 00 00 00 0a 00 ff 4f ......ÿO
0010: 00 00 00 00 00 00 00 00 ........
0018: 01 00 00 00 ff ff ff ff ....ÿÿÿÿ
0020: 00 00 00 00 00 00 00 00 ........
0028: 01 00 00 00 ....

"Gerry Cornell" wrote:

> Dursun
>
> I suggest you Disable automatic restart on system failure. This should
> help by allowing time to write down the STOP code properly. Right click
> on the My Computer icon on the Desktop and select Properties, Advanced,
> StartUp and Recovery, System Failure and uncheck box before
> Automatically Restart.
>
> Enable automatic restart on system failure after you have captured /
> copied and pasted the message in a further post here.
>
> There will also be Error Reports in Event Viewer. Please post copies.
>
> You can access Event Viewer by selecting Start, Administrative Tools,
> Event Viewer. When researching the meaning of the error, information
> regarding Event ID, Source and Description are important.
>
> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> http://support.microsoft.com/default...&Product=winxp
>
> A tip for posting copies of Error Reports! Run Event Viewer and double
> click on the error you want to copy. In the window, which appears is a
> button resembling two pages. Double click the button and close Event
> Viewer. Now start your message (email) and do a paste into the body of
> the message. This will paste the info from the Event Viewer Error Report
> complete with links into the message. Make sure this is the first paste
> after exiting from Event Viewer.
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
> news:eofyL5mDGHA.2628@TK2MSFTNGP09.phx.gbl...
> > Hi,
> >
> > What is the exact text and error message displayed on the blue screen?
> >
> > --
> > Best of Luck,
> >
> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> > http://mvp.support.microsoft.com/
> > Associate Expert - WindowsXP Expert Zone
> > www.microsoft.com/windowsxp/expertzone
> > Windows help - www.rickrogers.org
> >
> > "Dursun" <Dursun@discussions.microsoft.com> wrote in message
> > news:2CAFE7D9-0981-4486-AE33-9DAECEFF53B5@microsoft.com...
> >>I have a Dell Inspiron Laptop, relatively new one with Win XP Pro w/ SP2.
> >>
> >> At the shut down, at the very last step where it is indicating to save
> >> the
> >> settings... it is crashing with a BLU SCREEN. I tried to fix
> >> (reinstall/upgrade the WinXP). Also tried all of the Spyware scanning and
> >> fixing software... NOTHING. It is still there.
> >>
> >> Can somebody help me what else I should be doing?
> >>
> >> Thank you in advance.
> >>
> >> Delen
> >
> >
>
>
>

Go to the Control Panel/System applet/Advanced tab and click startup and
recovery settings. In the recovery section, change the dump to a small
memory dump rather than the full kernel. Apply the new settings, then reboot
the system and force a new error dump to be written (this time it will
create a mini***.dmp file. Send the file to me at the address used here
(rick@mvps.org) using the subject line of "per req". There may be some
detail in there that will help me isolate exactly which driver file is
causing the issue (yes, it's a driver file not terminating properly).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Dursun" <Dursun@discussions.microsoft.com> wrote in message
news:880FB86E-5A0A-4005-AAEF-A3D0DE386399@microsoft.com...
> Here are the specifications you've asked to be posted. THANK YOU IN
> ADVANCE :
> (By the way, I have up-to-date BIOS, and have changed the recovery setting
> to not start...)
>
> The code that the blue screen shows is
>
> *** 0X0000008E (0XC0000047, 0X8051D9BD, 0XF3A0295C, 0X00000000)
>
> Here is the event log entry
>
> Event Type: Error
> Event Source: BROWSER
> Event Category: None
> Event ID: 8032
> Date: 12/31/2005
> Time: 5:31:46 PM
> User: N/A
> Computer: DCLT01
> Description:
> The browser service has failed to retrieve the backup list too many times
> on
> transport \Device\NetBT_Tcpip_{00288014-EAEC-4674-9304-C5F744BB16D2}. The
> backup browser is stopping.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 35 00 00 00 5...
>
> Event Type: Information
> Event Source: Save Dump
> Event Category: None
> Event ID: 1001
> Date: 1/1/2006
> Time: 9:50:32 AM
> User: N/A
> Computer: DCLT01
> Description:
> The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e
> (0xc0000047, 0x8051d9bd, 0xf319d95c, 0x00000000). A dump was saved in:
> C:\WINDOWS\MEMORY.DMP.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> Event Type: Information
> Event Source: redbook
> Event Category: None
> Event ID: 10
> Date: 1/1/2006
> Time: 9:50:04 AM
> User: N/A
> Computer: DCLT01
> Description:
> This drive has not been shown to support digital audio playback.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: ff 00 04 00 01 00 5c 00 ÿ.....\.
> 0008: 00 00 00 00 0a 00 ff 4f ......ÿO
> 0010: 00 00 00 00 00 00 00 00 ........
> 0018: 01 00 00 00 ff ff ff ff ....ÿÿÿÿ
> 0020: 00 00 00 00 00 00 00 00 ........
> 0028: 01 00 00 00 ....
>
> "Gerry Cornell" wrote:
>
>> Dursun
>>
>> I suggest you Disable automatic restart on system failure. This should
>> help by allowing time to write down the STOP code properly. Right click
>> on the My Computer icon on the Desktop and select Properties, Advanced,
>> StartUp and Recovery, System Failure and uncheck box before
>> Automatically Restart.
>>
>> Enable automatic restart on system failure after you have captured /
>> copied and pasted the message in a further post here.
>>
>> There will also be Error Reports in Event Viewer. Please post copies.
>>
>> You can access Event Viewer by selecting Start, Administrative Tools,
>> Event Viewer. When researching the meaning of the error, information
>> regarding Event ID, Source and Description are important.
>>
>> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
>> http://support.microsoft.com/default...&Product=winxp
>>
>> A tip for posting copies of Error Reports! Run Event Viewer and double
>> click on the error you want to copy. In the window, which appears is a
>> button resembling two pages. Double click the button and close Event
>> Viewer. Now start your message (email) and do a paste into the body of
>> the message. This will paste the info from the Event Viewer Error Report
>> complete with links into the message. Make sure this is the first paste
>> after exiting from Event Viewer.
>>
>> --
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>>
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
>> news:eofyL5mDGHA.2628@TK2MSFTNGP09.phx.gbl...
>> > Hi,
>> >
>> > What is the exact text and error message displayed on the blue screen?
>> >
>> > --
>> > Best of Luck,
>> >
>> > Rick Rogers, aka "Nutcase" - Microsoft MVP
>> > http://mvp.support.microsoft.com/
>> > Associate Expert - WindowsXP Expert Zone
>> > www.microsoft.com/windowsxp/expertzone
>> > Windows help - www.rickrogers.org
>> >
>> > "Dursun" <Dursun@discussions.microsoft.com> wrote in message
>> > news:2CAFE7D9-0981-4486-AE33-9DAECEFF53B5@microsoft.com...
>> >>I have a Dell Inspiron Laptop, relatively new one with Win XP Pro w/
>> >>SP2.
>> >>
>> >> At the shut down, at the very last step where it is indicating to save
>> >> the
>> >> settings... it is crashing with a BLU SCREEN. I tried to fix
>> >> (reinstall/upgrade the WinXP). Also tried all of the Spyware scanning
>> >> and
>> >> fixing software... NOTHING. It is still there.
>> >>
>> >> Can somebody help me what else I should be doing?
>> >>
>> >> Thank you in advance.
>> >>
>> >> Delen
>> >
>> >
>>
>>
>>

Dursun wrote:

> Here are the specifications you've asked to be posted. THANK YOU IN ADVANCE :
> (By the way, I have up-to-date BIOS, and have changed the recovery setting
> to not start...)
>
> The code that the blue screen shows is
>
> *** 0X0000008E (0XC0000047, 0X8051D9BD, 0XF3A0295C, 0X00000000)

http://aumha.org/win5/kbestop.htm
0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

--
Rock
MS MVP Windows - Shell/User