I am running a Dell 4600, and after upgrading Windows XP with SP2, my
attached Maxtor One-Touch USB/Firewire External Hard Drive does not operate
correctly. Although the computer recognizes it as a USB Mass Storage Device,
the drive is not accessible. According to Maxtor Support and Microsoft
Article 885464 this may have to do with the 0hcil1394.sys driver file.
Microsoft further indicates that a hotfix is available to update that file to
version 5.1.2600.2524. My computer is running version 5.1.2600.2180.
Microsoft online support indicates I should contact my computer manufacturer
for assistance on this issue, but Dell typically supports hardware under
warranty. So, my only recourse may be paying Microsoft for support
assistance. Any ideas on how to obtain the Microsoft hotfix?

The update you want has been superceded by another publicly available
hotfix.

You can download and install it from the below link

http://www.microsoft.com/downloads/d...displaylang=en

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Chris W." <ChrisW@discussions.microsoft.com> wrote in message
news:14572603-1183-4891-8BD3-C9CA9C8DA1A7@microsoft.com...
>I am running a Dell 4600, and after upgrading Windows XP with SP2, my
> attached Maxtor One-Touch USB/Firewire External Hard Drive does not
> operate
> correctly. Although the computer recognizes it as a USB Mass Storage
> Device,
> the drive is not accessible. According to Maxtor Support and Microsoft
> Article 885464 this may have to do with the 0hcil1394.sys driver file.
> Microsoft further indicates that a hotfix is available to update that file
> to
> version 5.1.2600.2524. My computer is running version 5.1.2600.2180.
> Microsoft online support indicates I should contact my computer
> manufacturer
> for assistance on this issue, but Dell typically supports hardware under
> warranty. So, my only recourse may be paying Microsoft for support
> assistance. Any ideas on how to obtain the Microsoft hotfix?

Chris W. wrote:

> I am running a Dell 4600, and after upgrading Windows XP with SP2, my
> attached Maxtor One-Touch USB/Firewire External Hard Drive does not operate
> correctly. Although the computer recognizes it as a USB Mass Storage Device,
> the drive is not accessible. According to Maxtor Support and Microsoft
> Article 885464 this may have to do with the 0hcil1394.sys driver file.
> Microsoft further indicates that a hotfix is available to update that file to
> version 5.1.2600.2524. My computer is running version 5.1.2600.2180.
> Microsoft online support indicates I should contact my computer manufacturer
> for assistance on this issue, but Dell typically supports hardware under
> warranty. So, my only recourse may be paying Microsoft for support
> assistance. Any ideas on how to obtain the Microsoft hotfix?

I see Jason answered your questions. Also note that hotfixes are
supplied by MS to retail and OEM users, and there is no cost for them as
long as your only question is about getting that particular hotfix. You
do have to make a call to get a particular hotfix. That info is
included in the knowledge base article where the hotfix is mentioned.

--
Rock
MS MVP Windows - Shell/User