Drivers Won't Install

I have been attempting to install a Creative Zen Micro MP3 player and the
drivers will not install from the supplied CD-ROM. It gets 80% through the
driver installation and I get a pop-up window telling me "Creative Driver
Setup has encountered a problem and needs to close. We are sorry for this
inconvenience". So I click the button to send it to Microsoft. It continues
the installation after the window closes and tells me it has successfully
installed. But...it can't find the device when I plug it in as asked!!! I
have gone to Creative's web site and downloaded the drivers and after I plug
the device in, the Hardware Installation Wizard still cannot find the
drivers. I have gone so far as attempting to install after a clean boot with
the same results.

I have Windows XP Home Edition with SP2 and all current updates on the
update website for Microsoft. I'm thinking it is another gremlin of SP2, but
I have installed other hardware with no problems. The only other thing that
I have noticed since SP2 installation was WMP 10 won't recognize my CD or DVD
burner while Sonic RecordNow recognizes both. Wierd!!!

Any help would be very much appreciated as Creative has no idea!!!
--
Intermediate Level User

"CrazyDaze" wrote:

> I have been attempting to install a Creative Zen Micro MP3 player and the
> drivers will not install from the supplied CD-ROM. It gets 80% through the
> driver installation and I get a pop-up window telling me "Creative Driver
> Setup has encountered a problem and needs to close. We are sorry for this
> inconvenience". So I click the button to send it to Microsoft. It continues
> the installation after the window closes and tells me it has successfully
> installed. But...it can't find the device when I plug it in as asked!!! I
> have gone to Creative's web site and downloaded the drivers and after I plug
> the device in, the Hardware Installation Wizard still cannot find the
> drivers. I have gone so far as attempting to install after a clean boot with
> the same results.
>
> I have Windows XP Home Edition with SP2 and all current updates on the
> update website for Microsoft. I'm thinking it is another gremlin of SP2, but
> I have installed other hardware with no problems. The only other thing that
> I have noticed since SP2 installation was WMP 10 won't recognize my CD or DVD
> burner while Sonic RecordNow recognizes both. Wierd!!!
>
> Any help would be very much appreciated as Creative has no idea!!!
> --
> Intermediate Level User

------------------------------------------------------------------------------------------------
No Help from anyone? This one must be a real tough one!

Please look in the System and Application logs in Event Viewer for
Warning and Error Reports over the last 2 days use and post copies here.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default...308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body
of the message. This will paste the info from the Event Viewer Error
Report complete with links into the message. Make sure this is the first
paste after exiting from Event Viewer.


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.

http://dts-l.org/goodpost.htm

~~~~~~~~~~~~~~~~~~~~~~~~

"CrazyDaze" <lizsjeff@msn.com> wrote in message
news:E5049915-3431-4712-A646-6FB424D14F11@microsoft.com...
>I have been attempting to install a Creative Zen Micro MP3 player and the
> drivers will not install from the supplied CD-ROM. It gets 80% through
> the
> driver installation and I get a pop-up window telling me "Creative Driver
> Setup has encountered a problem and needs to close. We are sorry for this
> inconvenience". So I click the button to send it to Microsoft. It
> continues
> the installation after the window closes and tells me it has successfully
> installed. But...it can't find the device when I plug it in as asked!!!
> I
> have gone to Creative's web site and downloaded the drivers and after I
> plug
> the device in, the Hardware Installation Wizard still cannot find the
> drivers. I have gone so far as attempting to install after a clean boot
> with
> the same results.
>
> I have Windows XP Home Edition with SP2 and all current updates on the
> update website for Microsoft. I'm thinking it is another gremlin of SP2,
> but
> I have installed other hardware with no problems. The only other thing
> that
> I have noticed since SP2 installation was WMP 10 won't recognize my CD or
> DVD
> burner while Sonic RecordNow recognizes both. Wierd!!!
>
> Any help would be very much appreciated as Creative has no idea!!!
> --
> Intermediate Level User

Check Add/Remove programs in Control Panel for any Creative Zen
software listed. If found, then Click Remove. The driver package for
it is encapsulated, usually as a single .Exe file. What you need to do is
let the package decompress. Usually, it will do this as a sub folder at
C:\Windows\Temp or ask you to specify a location. When the setup
routine runs, minimize it or Alt-Tab to switch to a Explorer Window.
Locate the decompressed Driver package and copy to a permanent
location. What you are interested in is the .Inf from the decompressed
folder. Right Click that and from the context menu left click "Install".
Now when you insert the Zen, XP should have the proper .INF to be
able to install the driver. Before doing this check Device Manager and
make sure you have no "Other" Category or in USB devices, that are
listed as Unknown - if either exists Uninstall then complete the steps
above and after loading the .INF insert your Zen in a USB socket.

"CrazyDaze" <lizsjeff@msn.com> wrote in message
news:E5E9D9BE-A86E-48B0-A48E-01C99BB3864D@microsoft.com...
> "CrazyDaze" wrote:
>
>> I have been attempting to install a Creative Zen Micro MP3 player and the
>> drivers will not install from the supplied CD-ROM. It gets 80% through
>> the
>> driver installation and I get a pop-up window telling me "Creative Driver
>> Setup has encountered a problem and needs to close. We are sorry for
>> this
>> inconvenience". So I click the button to send it to Microsoft. It
>> continues
>> the installation after the window closes and tells me it has successfully
>> installed. But...it can't find the device when I plug it in as asked!!!
>> I
>> have gone to Creative's web site and downloaded the drivers and after I
>> plug
>> the device in, the Hardware Installation Wizard still cannot find the
>> drivers. I have gone so far as attempting to install after a clean boot
>> with
>> the same results.
>>
>> I have Windows XP Home Edition with SP2 and all current updates on the
>> update website for Microsoft. I'm thinking it is another gremlin of SP2,
>> but
>> I have installed other hardware with no problems. The only other thing
>> that
>> I have noticed since SP2 installation was WMP 10 won't recognize my CD or
>> DVD
>> burner while Sonic RecordNow recognizes both. Wierd!!!
>>
>> Any help would be very much appreciated as Creative has no idea!!!
>> --
>> Intermediate Level User
>
> ------------------------------------------------------------------------------------------------
> No Help from anyone? This one must be a real tough one!

Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4609
Date: 12/31/2005
Time: 4:34:24 PM
User: N/A
Computer: MEYER
Description:
The COM+ Event System detected a bad return code during its internal
processing. HRESULT was C0000005 from line 44 of
d:\qxp_slp\com\com1x\src\events\tier1\eventsystemo bj.cpp. Please contact
Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

--
Intermediate Level User


"Gerry Cornell" wrote:

>
>
> Please look in the System and Application logs in Event Viewer for
> Warning and Error Reports over the last 2 days use and post copies here.
>
> You can access Event Viewer by selecting Start, Administrative Tools, and
> Event Viewer. When researching the meaning of the error, information
> regarding Event ID, Source and Description are important.
>
> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> http://support.microsoft.com/default...308427&sd=tech
>
> Part of the Description of the error will include a link, which you should
> double click for further information. You can copy using copy and paste.
> Often the link will, however, say there is no further information.
> http://go.microsoft.com/fw.link/events.asp
> (Please note the hyperlink above is for illustration purposes only)
>
> A tip for posting copies of Error Reports! Run Event Viewer and double
> click on the error you want to copy. In the window, which appears is a
> button resembling two pages. Double click the button and close Event
> Viewer. Now start your message (email) and do a paste into the body
> of the message. This will paste the info from the Event Viewer Error
> Report complete with links into the message. Make sure this is the first
> paste after exiting from Event Viewer.
>
>
> Hope this helps.
>
> Gerry
> ~~~~~~~~~~~~~~~~~~~~~~~~
> FCA
>
> Stourport, Worcs, England
> Enquire, plan and execute.
> ~~~~~~~~~~~~~~~~~~~~~~~~
> Please tell the newsgroup how any
> suggested solution worked for you.
>
> http://dts-l.org/goodpost.htm
>
> ~~~~~~~~~~~~~~~~~~~~~~~~
>
> "CrazyDaze" <lizsjeff@msn.com> wrote in message
> news:E5049915-3431-4712-A646-6FB424D14F11@microsoft.com...
> >I have been attempting to install a Creative Zen Micro MP3 player and the
> > drivers will not install from the supplied CD-ROM. It gets 80% through
> > the
> > driver installation and I get a pop-up window telling me "Creative Driver
> > Setup has encountered a problem and needs to close. We are sorry for this
> > inconvenience". So I click the button to send it to Microsoft. It
> > continues
> > the installation after the window closes and tells me it has successfully
> > installed. But...it can't find the device when I plug it in as asked!!!
> > I
> > have gone to Creative's web site and downloaded the drivers and after I
> > plug
> > the device in, the Hardware Installation Wizard still cannot find the
> > drivers. I have gone so far as attempting to install after a clean boot
> > with
> > the same results.
> >
> > I have Windows XP Home Edition with SP2 and all current updates on the
> > update website for Microsoft. I'm thinking it is another gremlin of SP2,
> > but
> > I have installed other hardware with no problems. The only other thing
> > that
> > I have noticed since SP2 installation was WMP 10 won't recognize my CD or
> > DVD
> > burner while Sonic RecordNow recognizes both. Wierd!!!
> >
> > Any help would be very much appreciated as Creative has no idea!!!
> > --
> > Intermediate Level User
>
>
>

Are you using MSN Messenger?

Do the errors disappear if you uninstall MSN Messenger.

Alternatively:

Posted by "Anonymous" at eventid.net:


"Error code: C0000005 - I would get this event on every boot, and like
another user who posted here, it was caused by having MSN Messenger 7.5
starting automatically when Windows starts. If I run MSN Messenger after the
boot has completed (i.e. manually start it), there is no COM error recorded.
To disable Messenger from running automatically, open MSN Messenger, and go
to Tools -> Options -> General -> and uncheck 'Automatically run Messenger
when I log on to Windows'."

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


"CrazyDaze" <lizsjeff@msn.com> wrote in message
news:30B7AA72-F268-4E57-95D1-64FCADA452AB@microsoft.com...
> Event Type: Error
> Event Source: EventSystem
> Event Category: (50)
> Event ID: 4609
> Date: 12/31/2005
> Time: 4:34:24 PM
> User: N/A
> Computer: MEYER
> Description:
> The COM+ Event System detected a bad return code during its internal
> processing. HRESULT was C0000005 from line 44 of
> d:\qxp_slp\com\com1x\src\events\tier1\eventsystemo bj.cpp. Please contact
> Microsoft Product Support Services to report this error.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> --
> Intermediate Level User
>
>
> "Gerry Cornell" wrote:
>
>>
>>
>> Please look in the System and Application logs in Event Viewer for
>> Warning and Error Reports over the last 2 days use and post copies here.
>>
>> You can access Event Viewer by selecting Start, Administrative Tools, and
>> Event Viewer. When researching the meaning of the error, information
>> regarding Event ID, Source and Description are important.
>>
>> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
>> http://support.microsoft.com/default...308427&sd=tech
>>
>> Part of the Description of the error will include a link, which you
>> should
>> double click for further information. You can copy using copy and paste.
>> Often the link will, however, say there is no further information.
>> http://go.microsoft.com/fw.link/events.asp
>> (Please note the hyperlink above is for illustration purposes only)
>>
>> A tip for posting copies of Error Reports! Run Event Viewer and double
>> click on the error you want to copy. In the window, which appears is a
>> button resembling two pages. Double click the button and close Event
>> Viewer. Now start your message (email) and do a paste into the body
>> of the message. This will paste the info from the Event Viewer Error
>> Report complete with links into the message. Make sure this is the first
>> paste after exiting from Event Viewer.
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~~~~~~~~~~~~~~~~~~~~~
>> FCA
>>
>> Stourport, Worcs, England
>> Enquire, plan and execute.
>> ~~~~~~~~~~~~~~~~~~~~~~~~
>> Please tell the newsgroup how any
>> suggested solution worked for you.
>>
>> http://dts-l.org/goodpost.htm
>>
>> ~~~~~~~~~~~~~~~~~~~~~~~~
>>
>> "CrazyDaze" <lizsjeff@msn.com> wrote in message
>> news:E5049915-3431-4712-A646-6FB424D14F11@microsoft.com...
>> >I have been attempting to install a Creative Zen Micro MP3 player and
>> >the
>> > drivers will not install from the supplied CD-ROM. It gets 80% through
>> > the
>> > driver installation and I get a pop-up window telling me "Creative
>> > Driver
>> > Setup has encountered a problem and needs to close. We are sorry for
>> > this
>> > inconvenience". So I click the button to send it to Microsoft. It
>> > continues
>> > the installation after the window closes and tells me it has
>> > successfully
>> > installed. But...it can't find the device when I plug it in as
>> > asked!!!
>> > I
>> > have gone to Creative's web site and downloaded the drivers and after I
>> > plug
>> > the device in, the Hardware Installation Wizard still cannot find the
>> > drivers. I have gone so far as attempting to install after a clean
>> > boot
>> > with
>> > the same results.
>> >
>> > I have Windows XP Home Edition with SP2 and all current updates on the
>> > update website for Microsoft. I'm thinking it is another gremlin of
>> > SP2,
>> > but
>> > I have installed other hardware with no problems. The only other thing
>> > that
>> > I have noticed since SP2 installation was WMP 10 won't recognize my CD
>> > or
>> > DVD
>> > burner while Sonic RecordNow recognizes both. Wierd!!!
>> >
>> > Any help would be very much appreciated as Creative has no idea!!!
>> > --
>> > Intermediate Level User
>>
>>
>>

Gerry,

I have MSN Messenger 7.0. I saw your post and went ahead with the uninstall
and then tried installing the Creative software again. No Go! Same thing!
At 80% of the driver install, is stops with a Creative Driver Setup
encountered a problem and needs to close window.

I happen to have a second PC in the office with Windows 98 SE on it. I said
"What the heck", and decided to try the install on that PC. The MP3 player
and all related software work flawlessly on it. But...it is just a basic PC
that I use to entertain my child with her learning programs and games.

I'm still searching for answers and it doesn't help that it's the holiday
and all the manufacturers are closed. But I do send out a great big THANK
YOU to you for sticking with me on this. Any more ideas are greatly
appreciated!!!

I'm almost ready to do a Service Pack 2 uninstall but I am just not sure
what it will do to this PC. Service Pack 2 has been on here since it's
release, and I have had very few problems other than what was stated on my
initial post in this thread.

BTW...My name is Jeff. :-)
--
Intermediate Level User


"Gerry Cornell" wrote:

> Are you using MSN Messenger?
>
> Do the errors disappear if you uninstall MSN Messenger.
>
> Alternatively:
>
> Posted by "Anonymous" at eventid.net:
>
>
> "Error code: C0000005 - I would get this event on every boot, and like
> another user who posted here, it was caused by having MSN Messenger 7.5
> starting automatically when Windows starts. If I run MSN Messenger after the
> boot has completed (i.e. manually start it), there is no COM error recorded.
> To disable Messenger from running automatically, open MSN Messenger, and go
> to Tools -> Options -> General -> and uncheck 'Automatically run Messenger
> when I log on to Windows'."
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> "CrazyDaze" <lizsjeff@msn.com> wrote in message
> news:30B7AA72-F268-4E57-95D1-64FCADA452AB@microsoft.com...
> > Event Type: Error
> > Event Source: EventSystem
> > Event Category: (50)
> > Event ID: 4609
> > Date: 12/31/2005
> > Time: 4:34:24 PM
> > User: N/A
> > Computer: MEYER
> > Description:
> > The COM+ Event System detected a bad return code during its internal
> > processing. HRESULT was C0000005 from line 44 of
> > d:\qxp_slp\com\com1x\src\events\tier1\eventsystemo bj.cpp. Please contact
> > Microsoft Product Support Services to report this error.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> > --
> > Intermediate Level User
> >
> >
> > "Gerry Cornell" wrote:
> >
> >>
> >>
> >> Please look in the System and Application logs in Event Viewer for
> >> Warning and Error Reports over the last 2 days use and post copies here.
> >>
> >> You can access Event Viewer by selecting Start, Administrative Tools, and
> >> Event Viewer. When researching the meaning of the error, information
> >> regarding Event ID, Source and Description are important.
> >>
> >> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> >> http://support.microsoft.com/default...308427&sd=tech
> >>
> >> Part of the Description of the error will include a link, which you
> >> should
> >> double click for further information. You can copy using copy and paste.
> >> Often the link will, however, say there is no further information.
> >> http://go.microsoft.com/fw.link/events.asp
> >> (Please note the hyperlink above is for illustration purposes only)
> >>
> >> A tip for posting copies of Error Reports! Run Event Viewer and double
> >> click on the error you want to copy. In the window, which appears is a
> >> button resembling two pages. Double click the button and close Event
> >> Viewer. Now start your message (email) and do a paste into the body
> >> of the message. This will paste the info from the Event Viewer Error
> >> Report complete with links into the message. Make sure this is the first
> >> paste after exiting from Event Viewer.
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~~~~~~~~~~~~~~~~~~~~~
> >> FCA
> >>
> >> Stourport, Worcs, England
> >> Enquire, plan and execute.
> >> ~~~~~~~~~~~~~~~~~~~~~~~~
> >> Please tell the newsgroup how any
> >> suggested solution worked for you.
> >>
> >> http://dts-l.org/goodpost.htm
> >>
> >> ~~~~~~~~~~~~~~~~~~~~~~~~
> >>
> >> "CrazyDaze" <lizsjeff@msn.com> wrote in message
> >> news:E5049915-3431-4712-A646-6FB424D14F11@microsoft.com...
> >> >I have been attempting to install a Creative Zen Micro MP3 player and
> >> >the
> >> > drivers will not install from the supplied CD-ROM. It gets 80% through
> >> > the
> >> > driver installation and I get a pop-up window telling me "Creative
> >> > Driver
> >> > Setup has encountered a problem and needs to close. We are sorry for
> >> > this
> >> > inconvenience". So I click the button to send it to Microsoft. It
> >> > continues
> >> > the installation after the window closes and tells me it has
> >> > successfully
> >> > installed. But...it can't find the device when I plug it in as
> >> > asked!!!
> >> > I
> >> > have gone to Creative's web site and downloaded the drivers and after I
> >> > plug
> >> > the device in, the Hardware Installation Wizard still cannot find the
> >> > drivers. I have gone so far as attempting to install after a clean
> >> > boot
> >> > with
> >> > the same results.
> >> >
> >> > I have Windows XP Home Edition with SP2 and all current updates on the
> >> > update website for Microsoft. I'm thinking it is another gremlin of
> >> > SP2,
> >> > but
> >> > I have installed other hardware with no problems. The only other thing
> >> > that
> >> > I have noticed since SP2 installation was WMP 10 won't recognize my CD
> >> > or
> >> > DVD
> >> > burner while Sonic RecordNow recognizes both. Wierd!!!
> >> >
> >> > Any help would be very much appreciated as Creative has no idea!!!
> >> > --
> >> > Intermediate Level User
> >>
> >>
> >>
>
>
>

Jeff

What Creative Zen Micro MP3 Model number. They seem mainly to be
portable players.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


"CrazyDaze" <lizsjeff@msn.com> wrote in message
news:51F4C776-A942-4B38-946E-B6F978C3D36B@microsoft.com...
> Gerry,
>
> I have MSN Messenger 7.0. I saw your post and went ahead with the
> uninstall
> and then tried installing the Creative software again. No Go! Same
> thing!
> At 80% of the driver install, is stops with a Creative Driver Setup
> encountered a problem and needs to close window.
>
> I happen to have a second PC in the office with Windows 98 SE on it. I
> said
> "What the heck", and decided to try the install on that PC. The MP3
> player
> and all related software work flawlessly on it. But...it is just a basic
> PC
> that I use to entertain my child with her learning programs and games.
>
> I'm still searching for answers and it doesn't help that it's the holiday
> and all the manufacturers are closed. But I do send out a great big THANK
> YOU to you for sticking with me on this. Any more ideas are greatly
> appreciated!!!
>
> I'm almost ready to do a Service Pack 2 uninstall but I am just not sure
> what it will do to this PC. Service Pack 2 has been on here since it's
> release, and I have had very few problems other than what was stated on my
> initial post in this thread.
>
> BTW...My name is Jeff. :-)
> --
> Intermediate Level User
>
>
> "Gerry Cornell" wrote:
>
>> Are you using MSN Messenger?
>>
>> Do the errors disappear if you uninstall MSN Messenger.
>>
>> Alternatively:
>>
>> Posted by "Anonymous" at eventid.net:
>>
>>
>> "Error code: C0000005 - I would get this event on every boot, and like
>> another user who posted here, it was caused by having MSN Messenger 7.5
>> starting automatically when Windows starts. If I run MSN Messenger after
>> the
>> boot has completed (i.e. manually start it), there is no COM error
>> recorded.
>> To disable Messenger from running automatically, open MSN Messenger, and
>> go
>> to Tools -> Options -> General -> and uncheck 'Automatically run
>> Messenger
>> when I log on to Windows'."
>>
>> --
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>>
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>> "CrazyDaze" <lizsjeff@msn.com> wrote in message
>> news:30B7AA72-F268-4E57-95D1-64FCADA452AB@microsoft.com...
>> > Event Type: Error
>> > Event Source: EventSystem
>> > Event Category: (50)
>> > Event ID: 4609
>> > Date: 12/31/2005
>> > Time: 4:34:24 PM
>> > User: N/A
>> > Computer: MEYER
>> > Description:
>> > The COM+ Event System detected a bad return code during its internal
>> > processing. HRESULT was C0000005 from line 44 of
>> > d:\qxp_slp\com\com1x\src\events\tier1\eventsystemo bj.cpp. Please
>> > contact
>> > Microsoft Product Support Services to report this error.
>> >
>> > For more information, see Help and Support Center at
>> > http://go.microsoft.com/fwlink/events.asp.
>> >
>> > --
>> > Intermediate Level User
>> >
>> >
>> > "Gerry Cornell" wrote:
>> >
>> >>
>> >>
>> >> Please look in the System and Application logs in Event Viewer for
>> >> Warning and Error Reports over the last 2 days use and post copies
>> >> here.
>> >>
>> >> You can access Event Viewer by selecting Start, Administrative Tools,
>> >> and
>> >> Event Viewer. When researching the meaning of the error, information
>> >> regarding Event ID, Source and Description are important.
>> >>
>> >> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
>> >> http://support.microsoft.com/default...308427&sd=tech
>> >>
>> >> Part of the Description of the error will include a link, which you
>> >> should
>> >> double click for further information. You can copy using copy and
>> >> paste.
>> >> Often the link will, however, say there is no further information.
>> >> http://go.microsoft.com/fw.link/events.asp
>> >> (Please note the hyperlink above is for illustration purposes only)
>> >>
>> >> A tip for posting copies of Error Reports! Run Event Viewer and double
>> >> click on the error you want to copy. In the window, which appears is a
>> >> button resembling two pages. Double click the button and close Event
>> >> Viewer. Now start your message (email) and do a paste into the body
>> >> of the message. This will paste the info from the Event Viewer Error
>> >> Report complete with links into the message. Make sure this is the
>> >> first
>> >> paste after exiting from Event Viewer.
>> >>
>> >>
>> >> Hope this helps.
>> >>
>> >> Gerry
>> >> ~~~~~~~~~~~~~~~~~~~~~~~~
>> >> FCA
>> >>
>> >> Stourport, Worcs, England
>> >> Enquire, plan and execute.
>> >> ~~~~~~~~~~~~~~~~~~~~~~~~
>> >> Please tell the newsgroup how any
>> >> suggested solution worked for you.
>> >>
>> >> http://dts-l.org/goodpost.htm
>> >>
>> >> ~~~~~~~~~~~~~~~~~~~~~~~~
>> >>
>> >> "CrazyDaze" <lizsjeff@msn.com> wrote in message
>> >> news:E5049915-3431-4712-A646-6FB424D14F11@microsoft.com...
>> >> >I have been attempting to install a Creative Zen Micro MP3 player and
>> >> >the
>> >> > drivers will not install from the supplied CD-ROM. It gets 80%
>> >> > through
>> >> > the
>> >> > driver installation and I get a pop-up window telling me "Creative
>> >> > Driver
>> >> > Setup has encountered a problem and needs to close. We are sorry
>> >> > for
>> >> > this
>> >> > inconvenience". So I click the button to send it to Microsoft. It
>> >> > continues
>> >> > the installation after the window closes and tells me it has
>> >> > successfully
>> >> > installed. But...it can't find the device when I plug it in as
>> >> > asked!!!
>> >> > I
>> >> > have gone to Creative's web site and downloaded the drivers and
>> >> > after I
>> >> > plug
>> >> > the device in, the Hardware Installation Wizard still cannot find
>> >> > the
>> >> > drivers. I have gone so far as attempting to install after a clean
>> >> > boot
>> >> > with
>> >> > the same results.
>> >> >
>> >> > I have Windows XP Home Edition with SP2 and all current updates on
>> >> > the
>> >> > update website for Microsoft. I'm thinking it is another gremlin of
>> >> > SP2,
>> >> > but
>> >> > I have installed other hardware with no problems. The only other
>> >> > thing
>> >> > that
>> >> > I have noticed since SP2 installation was WMP 10 won't recognize my
>> >> > CD
>> >> > or
>> >> > DVD
>> >> > burner while Sonic RecordNow recognizes both. Wierd!!!
>> >> >
>> >> > Any help would be very much appreciated as Creative has no idea!!!
>> >> > --
>> >> > Intermediate Level User
>> >>
>> >>
>> >>
>>
>>
>>

The model number is DAP-M0004. It is a portable player. The software is to
setup the drivers and media center to sync the MP3 player. I believe that
the only thing that is not installing is the USB drivers for the player.
When I plug it into the USB port, the install software wizard cannot find the
correct software to run the device. Even when the CD-ROM containing the
drivers is in the drive.

----------------------------
Intermediate Level User


"Gerry Cornell" wrote:

> Jeff
>
> What Creative Zen Micro MP3 Model number. They seem mainly to be
> portable players.
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> "CrazyDaze" <lizsjeff@msn.com> wrote in message
> news:51F4C776-A942-4B38-946E-B6F978C3D36B@microsoft.com...
> > Gerry,
> >
> > I have MSN Messenger 7.0. I saw your post and went ahead with the
> > uninstall
> > and then tried installing the Creative software again. No Go! Same
> > thing!
> > At 80% of the driver install, is stops with a Creative Driver Setup
> > encountered a problem and needs to close window.
> >
> > I happen to have a second PC in the office with Windows 98 SE on it. I
> > said
> > "What the heck", and decided to try the install on that PC. The MP3
> > player
> > and all related software work flawlessly on it. But...it is just a basic
> > PC
> > that I use to entertain my child with her learning programs and games.
> >
> > I'm still searching for answers and it doesn't help that it's the holiday
> > and all the manufacturers are closed. But I do send out a great big THANK
> > YOU to you for sticking with me on this. Any more ideas are greatly
> > appreciated!!!
> >
> > I'm almost ready to do a Service Pack 2 uninstall but I am just not sure
> > what it will do to this PC. Service Pack 2 has been on here since it's
> > release, and I have had very few problems other than what was stated on my
> > initial post in this thread.
> >
> > BTW...My name is Jeff. :-)
> > --
> > Intermediate Level User
> >
> >
> > "Gerry Cornell" wrote:
> >
> >> Are you using MSN Messenger?
> >>
> >> Do the errors disappear if you uninstall MSN Messenger.
> >>
> >> Alternatively:
> >>
> >> Posted by "Anonymous" at eventid.net:
> >>
> >>
> >> "Error code: C0000005 - I would get this event on every boot, and like
> >> another user who posted here, it was caused by having MSN Messenger 7.5
> >> starting automatically when Windows starts. If I run MSN Messenger after
> >> the
> >> boot has completed (i.e. manually start it), there is no COM error
> >> recorded.
> >> To disable Messenger from running automatically, open MSN Messenger, and
> >> go
> >> to Tools -> Options -> General -> and uncheck 'Automatically run
> >> Messenger
> >> when I log on to Windows'."
> >>
> >> --
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >>
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >>
> >> "CrazyDaze" <lizsjeff@msn.com> wrote in message
> >> news:30B7AA72-F268-4E57-95D1-64FCADA452AB@microsoft.com...
> >> > Event Type: Error
> >> > Event Source: EventSystem
> >> > Event Category: (50)
> >> > Event ID: 4609
> >> > Date: 12/31/2005
> >> > Time: 4:34:24 PM
> >> > User: N/A
> >> > Computer: MEYER
> >> > Description:
> >> > The COM+ Event System detected a bad return code during its internal
> >> > processing. HRESULT was C0000005 from line 44 of
> >> > d:\qxp_slp\com\com1x\src\events\tier1\eventsystemo bj.cpp. Please
> >> > contact
> >> > Microsoft Product Support Services to report this error.
> >> >
> >> > For more information, see Help and Support Center at
> >> > http://go.microsoft.com/fwlink/events.asp.
> >> >
> >> > --
> >> > Intermediate Level User
> >> >
> >> >
> >> > "Gerry Cornell" wrote:
> >> >
> >> >>
> >> >>
> >> >> Please look in the System and Application logs in Event Viewer for
> >> >> Warning and Error Reports over the last 2 days use and post copies
> >> >> here.
> >> >>
> >> >> You can access Event Viewer by selecting Start, Administrative Tools,
> >> >> and
> >> >> Event Viewer. When researching the meaning of the error, information
> >> >> regarding Event ID, Source and Description are important.
> >> >>
> >> >> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> >> >> http://support.microsoft.com/default...308427&sd=tech
> >> >>
> >> >> Part of the Description of the error will include a link, which you
> >> >> should
> >> >> double click for further information. You can copy using copy and
> >> >> paste.
> >> >> Often the link will, however, say there is no further information.
> >> >> http://go.microsoft.com/fw.link/events.asp
> >> >> (Please note the hyperlink above is for illustration purposes only)
> >> >>
> >> >> A tip for posting copies of Error Reports! Run Event Viewer and double
> >> >> click on the error you want to copy. In the window, which appears is a
> >> >> button resembling two pages. Double click the button and close Event
> >> >> Viewer. Now start your message (email) and do a paste into the body
> >> >> of the message. This will paste the info from the Event Viewer Error
> >> >> Report complete with links into the message. Make sure this is the
> >> >> first
> >> >> paste after exiting from Event Viewer.
> >> >>
> >> >>
> >> >> Hope this helps.
> >> >>
> >> >> Gerry
> >> >> ~~~~~~~~~~~~~~~~~~~~~~~~
> >> >> FCA
> >> >>
> >> >> Stourport, Worcs, England
> >> >> Enquire, plan and execute.
> >> >> ~~~~~~~~~~~~~~~~~~~~~~~~
> >> >> Please tell the newsgroup how any
> >> >> suggested solution worked for you.
> >> >>
> >> >> http://dts-l.org/goodpost.htm
> >> >>
> >> >> ~~~~~~~~~~~~~~~~~~~~~~~~
> >> >>
> >> >> "CrazyDaze" <lizsjeff@msn.com> wrote in message
> >> >> news:E5049915-3431-4712-A646-6FB424D14F11@microsoft.com...
> >> >> >I have been attempting to install a Creative Zen Micro MP3 player and
> >> >> >the
> >> >> > drivers will not install from the supplied CD-ROM. It gets 80%
> >> >> > through
> >> >> > the
> >> >> > driver installation and I get a pop-up window telling me "Creative
> >> >> > Driver
> >> >> > Setup has encountered a problem and needs to close. We are sorry
> >> >> > for
> >> >> > this
> >> >> > inconvenience". So I click the button to send it to Microsoft. It
> >> >> > continues
> >> >> > the installation after the window closes and tells me it has
> >> >> > successfully
> >> >> > installed. But...it can't find the device when I plug it in as
> >> >> > asked!!!
> >> >> > I
> >> >> > have gone to Creative's web site and downloaded the drivers and
> >> >> > after I
> >> >> > plug
> >> >> > the device in, the Hardware Installation Wizard still cannot find
> >> >> > the
> >> >> > drivers. I have gone so far as attempting to install after a clean
> >> >> > boot
> >> >> > with
> >> >> > the same results.
> >> >> >
> >> >> > I have Windows XP Home Edition with SP2 and all current updates on
> >> >> > the
> >> >> > update website for Microsoft. I'm thinking it is another gremlin of
> >> >> > SP2,
> >> >> > but
> >> >> > I have installed other hardware with no problems. The only other
> >> >> > thing
> >> >> > that
> >> >> > I have noticed since SP2 installation was WMP 10 won't recognize my
> >> >> > CD
> >> >> > or
> >> >> > DVD
> >> >> > burner while Sonic RecordNow recognizes both. Wierd!!!
> >> >> >
> >> >> > Any help would be very much appreciated as Creative has no idea!!!
> >> >> > --
> >> >> > Intermediate Level User
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Jeff

Try installing the software before the hardware.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


"CrazyDaze" <lizsjeff@msn.com> wrote in message
news:B09A726B-5C22-4718-9F45-1BA6942483F6@microsoft.com...
> The model number is DAP-M0004. It is a portable player. The software is
> to
> setup the drivers and media center to sync the MP3 player. I believe that
> the only thing that is not installing is the USB drivers for the player.
> When I plug it into the USB port, the install software wizard cannot find
> the
> correct software to run the device. Even when the CD-ROM containing the
> drivers is in the drive.
>
> ----------------------------
> Intermediate Level User
>
>
> "Gerry Cornell" wrote:
>
>> Jeff
>>
>> What Creative Zen Micro MP3 Model number. They seem mainly to be
>> portable players.
>>
>> --
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>>
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>> "CrazyDaze" <lizsjeff@msn.com> wrote in message
>> news:51F4C776-A942-4B38-946E-B6F978C3D36B@microsoft.com...
>> > Gerry,
>> >
>> > I have MSN Messenger 7.0. I saw your post and went ahead with the
>> > uninstall
>> > and then tried installing the Creative software again. No Go! Same
>> > thing!
>> > At 80% of the driver install, is stops with a Creative Driver Setup
>> > encountered a problem and needs to close window.
>> >
>> > I happen to have a second PC in the office with Windows 98 SE on it. I
>> > said
>> > "What the heck", and decided to try the install on that PC. The MP3
>> > player
>> > and all related software work flawlessly on it. But...it is just a
>> > basic
>> > PC
>> > that I use to entertain my child with her learning programs and games.
>> >
>> > I'm still searching for answers and it doesn't help that it's the
>> > holiday
>> > and all the manufacturers are closed. But I do send out a great big
>> > THANK
>> > YOU to you for sticking with me on this. Any more ideas are greatly
>> > appreciated!!!
>> >
>> > I'm almost ready to do a Service Pack 2 uninstall but I am just not
>> > sure
>> > what it will do to this PC. Service Pack 2 has been on here since it's
>> > release, and I have had very few problems other than what was stated on
>> > my
>> > initial post in this thread.
>> >
>> > BTW...My name is Jeff. :-)
>> > --
>> > Intermediate Level User
>> >
>> >
>> > "Gerry Cornell" wrote:
>> >
>> >> Are you using MSN Messenger?
>> >>
>> >> Do the errors disappear if you uninstall MSN Messenger.
>> >>
>> >> Alternatively:
>> >>
>> >> Posted by "Anonymous" at eventid.net:
>> >>
>> >>
>> >> "Error code: C0000005 - I would get this event on every boot, and like
>> >> another user who posted here, it was caused by having MSN Messenger
>> >> 7.5
>> >> starting automatically when Windows starts. If I run MSN Messenger
>> >> after
>> >> the
>> >> boot has completed (i.e. manually start it), there is no COM error
>> >> recorded.
>> >> To disable Messenger from running automatically, open MSN Messenger,
>> >> and
>> >> go
>> >> to Tools -> Options -> General -> and uncheck 'Automatically run
>> >> Messenger
>> >> when I log on to Windows'."
>> >>
>> >> --
>> >>
>> >> Hope this helps.
>> >>
>> >> Gerry
>> >> ~~~~
>> >> FCA
>> >> Stourport, England
>> >>
>> >> Enquire, plan and execute
>> >> ~~~~~~~~~~~~~~~~~~~
>> >>
>> >>
>> >> "CrazyDaze" <lizsjeff@msn.com> wrote in message
>> >> news:30B7AA72-F268-4E57-95D1-64FCADA452AB@microsoft.com...
>> >> > Event Type: Error
>> >> > Event Source: EventSystem
>> >> > Event Category: (50)
>> >> > Event ID: 4609
>> >> > Date: 12/31/2005
>> >> > Time: 4:34:24 PM
>> >> > User: N/A
>> >> > Computer: MEYER
>> >> > Description:
>> >> > The COM+ Event System detected a bad return code during its internal
>> >> > processing. HRESULT was C0000005 from line 44 of
>> >> > d:\qxp_slp\com\com1x\src\events\tier1\eventsystemo bj.cpp. Please
>> >> > contact
>> >> > Microsoft Product Support Services to report this error.
>> >> >
>> >> > For more information, see Help and Support Center at
>> >> > http://go.microsoft.com/fwlink/events.asp.
>> >> >
>> >> > --
>> >> > Intermediate Level User
>> >> >
>> >> >
>> >> > "Gerry Cornell" wrote:
>> >> >
>> >> >>
>> >> >>
>> >> >> Please look in the System and Application logs in Event Viewer for
>> >> >> Warning and Error Reports over the last 2 days use and post copies
>> >> >> here.
>> >> >>
>> >> >> You can access Event Viewer by selecting Start, Administrative
>> >> >> Tools,
>> >> >> and
>> >> >> Event Viewer. When researching the meaning of the error,
>> >> >> information
>> >> >> regarding Event ID, Source and Description are important.
>> >> >>
>> >> >> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
>> >> >> http://support.microsoft.com/default...308427&sd=tech
>> >> >>
>> >> >> Part of the Description of the error will include a link, which you
>> >> >> should
>> >> >> double click for further information. You can copy using copy and
>> >> >> paste.
>> >> >> Often the link will, however, say there is no further information.
>> >> >> http://go.microsoft.com/fw.link/events.asp
>> >> >> (Please note the hyperlink above is for illustration purposes only)
>> >> >>
>> >> >> A tip for posting copies of Error Reports! Run Event Viewer and
>> >> >> double
>> >> >> click on the error you want to copy. In the window, which appears
>> >> >> is a
>> >> >> button resembling two pages. Double click the button and close
>> >> >> Event
>> >> >> Viewer. Now start your message (email) and do a paste into the body
>> >> >> of the message. This will paste the info from the Event Viewer
>> >> >> Error
>> >> >> Report complete with links into the message. Make sure this is the
>> >> >> first
>> >> >> paste after exiting from Event Viewer.
>> >> >>
>> >> >>
>> >> >> Hope this helps.
>> >> >>
>> >> >> Gerry
>> >> >> ~~~~~~~~~~~~~~~~~~~~~~~~
>> >> >> FCA
>> >> >>
>> >> >> Stourport, Worcs, England
>> >> >> Enquire, plan and execute.
>> >> >> ~~~~~~~~~~~~~~~~~~~~~~~~
>> >> >> Please tell the newsgroup how any
>> >> >> suggested solution worked for you.
>> >> >>
>> >> >> http://dts-l.org/goodpost.htm
>> >> >>
>> >> >> ~~~~~~~~~~~~~~~~~~~~~~~~
>> >> >>
>> >> >> "CrazyDaze" <lizsjeff@msn.com> wrote in message
>> >> >> news:E5049915-3431-4712-A646-6FB424D14F11@microsoft.com...
>> >> >> >I have been attempting to install a Creative Zen Micro MP3 player
>> >> >> >and
>> >> >> >the
>> >> >> > drivers will not install from the supplied CD-ROM. It gets 80%
>> >> >> > through
>> >> >> > the
>> >> >> > driver installation and I get a pop-up window telling me
>> >> >> > "Creative
>> >> >> > Driver
>> >> >> > Setup has encountered a problem and needs to close. We are sorry
>> >> >> > for
>> >> >> > this
>> >> >> > inconvenience". So I click the button to send it to Microsoft.
>> >> >> > It
>> >> >> > continues
>> >> >> > the installation after the window closes and tells me it has
>> >> >> > successfully
>> >> >> > installed. But...it can't find the device when I plug it in as
>> >> >> > asked!!!
>> >> >> > I
>> >> >> > have gone to Creative's web site and downloaded the drivers and
>> >> >> > after I
>> >> >> > plug
>> >> >> > the device in, the Hardware Installation Wizard still cannot find
>> >> >> > the
>> >> >> > drivers. I have gone so far as attempting to install after a
>> >> >> > clean
>> >> >> > boot
>> >> >> > with
>> >> >> > the same results.
>> >> >> >
>> >> >> > I have Windows XP Home Edition with SP2 and all current updates
>> >> >> > on
>> >> >> > the
>> >> >> > update website for Microsoft. I'm thinking it is another gremlin
>> >> >> > of
>> >> >> > SP2,
>> >> >> > but
>> >> >> > I have installed other hardware with no problems. The only other
>> >> >> > thing
>> >> >> > that
>> >> >> > I have noticed since SP2 installation was WMP 10 won't recognize
>> >> >> > my
>> >> >> > CD
>> >> >> > or
>> >> >> > DVD
>> >> >> > burner while Sonic RecordNow recognizes both. Wierd!!!
>> >> >> >
>> >> >> > Any help would be very much appreciated as Creative has no
>> >> >> > idea!!!
>> >> >> > --
>> >> >> > Intermediate Level User
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>