I have Norton Anti-virus 2004 on one of my networked systems (I have a Dell
and a Laptop). I had one administrator and several ordinary users. My
daughter has deleted my wife from the user (who was administrator) accounts
and as I have no administrator now on the system I am not able to uninstall
Norton. It keeps saying that I have no supervisor access. I am not able to
get on the internet as Norton is blocking me from all but hpps// sites. I
really need to uninstall Norton. All help would be appreciated. Thank you.

Sal wrote:

> I have Norton Anti-virus 2004 on one of my networked systems (I have a
> Dell
> and a Laptop). I had one administrator and several ordinary users.
> My daughter has deleted my wife from the user (who was administrator)
> accounts and as I have no administrator now on the system I am not
> able to uninstall
> Norton. It keeps saying that I have no supervisor access. I am not
> able to
> get on the internet as Norton is blocking me from all but hpps//
> sites. I
> really need to uninstall Norton. All help would be appreciated.
> Thank you.

You cannot delete the built-in Administrator account. On the computer in
question:

In XP Home, boot the computer into Safe Mode. Do this by repeatedly
tapping the F8 key as the computer is starting up. This will get you to
the right menu. Navigate using your Up arrow key; the mouse will not
work here. Once in Safe Mode, you will see the normally hidden
Administrator account. The default password is a blank. Log into this
account and go to the User Accounts applet and fix your wife's account.

In XP Pro, you do not need to go into Safe Mode. At the Welcome Screen,
do Ctrl-Alt-Del twice to get the classic Windows logon box. Type in
"Administrator" and whatever password you assigned when you set up
Windows.

Have a little talk with your daughter.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Maybe you need to change your daughters account to limited!!

"Sal" wrote:

> I have Norton Anti-virus 2004 on one of my networked systems (I have a Dell
> and a Laptop). I had one administrator and several ordinary users. My
> daughter has deleted my wife from the user (who was administrator) accounts
> and as I have no administrator now on the system I am not able to uninstall
> Norton. It keeps saying that I have no supervisor access. I am not able to
> get on the internet as Norton is blocking me from all but hpps// sites. I
> really need to uninstall Norton. All help would be appreciated. Thank you.