Having trouble connecting to the internet using a cable modem. It was
working before. Spoke with Cable provider and they had me to do a loop back
tests to confirm the NIC card was working properly. Loop back tests came
back with replies. The modem lights show all green with the exception of the
link light which appears amber. Cable provider suggests I call computer
hardware company to help solve the problem. Any suggestions.
--
Charlene

first check in the device manager to make sure your network card is
recognized/
what kind of cable modem do you have?
did they have you reboot the cable modem, just unplug it and plug it back
in.
If all the light are still working it could be the cable connection.

"Charlene" <Charlene@discussions.microsoft.com> wrote in message
news:E7F0C31B-E9EF-43CA-AD05-CE204059C128@microsoft.com...
> Having trouble connecting to the internet using a cable modem. It was
> working before. Spoke with Cable provider and they had me to do a loop
> back
> tests to confirm the NIC card was working properly. Loop back tests came
> back with replies. The modem lights show all green with the exception of
> the
> link light which appears amber. Cable provider suggests I call computer
> hardware company to help solve the problem. Any suggestions.
> --
> Charlene

Cale modem and no router?
Start>run>cmd>ipconfig / release
then ipconfig /renew

or try unplugging power supply for 2 minutes. then plug back in.

does your connection icon appear in systray (lower rt, botttm)?
is it Red?


"Charlene" wrote:

> Having trouble connecting to the internet using a cable modem. It was
> working before. Spoke with Cable provider and they had me to do a loop back
> tests to confirm the NIC card was working properly. Loop back tests came
> back with replies. The modem lights show all green with the exception of the
> link light which appears amber. Cable provider suggests I call computer
> hardware company to help solve the problem. Any suggestions.
> --
> Charlene

Hi,

Try this to see if your connection is enabled. Click My Network Places icon
on the desktop or go through the control panel. From my network places under
network tasks click view network connections. Now under Lan or High speed
internet connection RIGHT CLICK on the local area connection icon. If you see
enable then select enable the connection. If you see Disable then your
connection is enabled and there is nothing to do. If your connection is
enabled then that may help narrow the problem down to a modem or router
issue. Try turning the modem off unpluging it then pluging it in again a
turning on again. My ISP have ne do this a few times when I had connection
problems.

Charles

"Charlene" wrote:

> Having trouble connecting to the internet using a cable modem. It was
> working before. Spoke with Cable provider and they had me to do a loop back
> tests to confirm the NIC card was working properly. Loop back tests came
> back with replies. The modem lights show all green with the exception of the
> link light which appears amber. Cable provider suggests I call computer
> hardware company to help solve the problem. Any suggestions.
> --
> Charlene

On 03/01/2006 "Charlene" <Charlene@discussions.microsoft.com> wrote:
>Having trouble connecting to the internet using a cable modem. It was
>working before. Spoke with Cable provider and they had me to do a loop back
>tests to confirm the NIC card was working properly. Loop back tests came
>back with replies. The modem lights show all green with the exception of the
>link light which appears amber. Cable provider suggests I call computer
>hardware company to help solve the problem. Any suggestions.

You might need to reset the TCP/IP protocol. If you are not comfortable with
the manual commands (net ???), you should look for 'Winsockxpfix.exe" which
will help you to reset the TCP/IP protocol stack back to MS defaults.


--
---

Y.

BigJim thanks for your reply. The NIC card and cable modem are recognized in
Device Manager with no errors. I rebooted the cable modem the same way as
you mentioned. The cable modem is from Cablevision.
--
Charlene


"BigJim" wrote:

> first check in the device manager to make sure your network card is
> recognized/
> what kind of cable modem do you have?
> did they have you reboot the cable modem, just unplug it and plug it back
> in.
> If all the light are still working it could be the cable connection.
>
> "Charlene" <Charlene@discussions.microsoft.com> wrote in message
> news:E7F0C31B-E9EF-43CA-AD05-CE204059C128@microsoft.com...
> > Having trouble connecting to the internet using a cable modem. It was
> > working before. Spoke with Cable provider and they had me to do a loop
> > back
> > tests to confirm the NIC card was working properly. Loop back tests came
> > back with replies. The modem lights show all green with the exception of
> > the
> > link light which appears amber. Cable provider suggests I call computer
> > hardware company to help solve the problem. Any suggestions.
> > --
> > Charlene
>
>
>

dixonian60 thanks for your reply. I just have a cable modem. I ran
ipconfig /release and ipconfig /renew. I get a strange IP 169.x.xxx.xx. I
shutdown the computer and power supply for about 1 min and powered everything
back up. The NIC and cable modem are recognized in Device Manager with no
errors. The connection does appear in "systray" but not sure if its red. I
will verify.
--
Charlene


"Dixonian69" wrote:

> Cale modem and no router?
> Start>run>cmd>ipconfig / release
> then ipconfig /renew
>
> or try unplugging power supply for 2 minutes. then plug back in.
>
> does your connection icon appear in systray (lower rt, botttm)?
> is it Red?
>
>
> "Charlene" wrote:
>
> > Having trouble connecting to the internet using a cable modem. It was
> > working before. Spoke with Cable provider and they had me to do a loop back
> > tests to confirm the NIC card was working properly. Loop back tests came
> > back with replies. The modem lights show all green with the exception of the
> > link light which appears amber. Cable provider suggests I call computer
> > hardware company to help solve the problem. Any suggestions.
> > --
> > Charlene

The IP address 169.x.xxx.xx is one that gets assigned if
DHCP fails to get an address for the card. It does sound
like the PC is not talking to the cable modem - two things
I would suggest:

1) get a router like the Linksys BEFSR41 or any of the
others to provide some firewall protection (this also would
allow you to make sure you were able to talk to the router).
A router would also make it easy to connect additional PC's
to the network any time you want.

2) see if you can find another PC to see if it can talk to the
cable modem.

Cable modems etc. do get confused sometimes and turning
both off for a minute or two often will clear that issue (I see
it once or twice a year in my house using comcast).

Also, check out the following links:
http://support.microsoft.com/kb/308007/en-us
http://support.microsoft.com/kb/310524/en-us
http://support.microsoft.com/kb/814986/en-us
http://support.microsoft.com/kb/314067/en-us

mikey

"Charlene" <Charlene@discussions.microsoft.com> wrote in message
news:61C83322-75C6-4104-86BA-39F83A95FDC1@microsoft.com...
>
> dixonian60 thanks for your reply. I just have a cable modem. I ran
> ipconfig /release and ipconfig /renew. I get a strange IP
169.x.xxx.xx. I
> shutdown the computer and power supply for about 1 min and powered
everything
> back up. The NIC and cable modem are recognized in Device Manager
with no
> errors. The connection does appear in "systray" but not sure if its
red. I
> will verify.
> --
> Charlene
>
>
> "Dixonian69" wrote:
>
> > Cale modem and no router?
> > Start>run>cmd>ipconfig / release
> > then ipconfig /renew
> >
> > or try unplugging power supply for 2 minutes. then plug back in.
> >
> > does your connection icon appear in systray (lower rt, botttm)?
> > is it Red?
> >
> >
> > "Charlene" wrote:
> >
> > > Having trouble connecting to the internet using a cable modem. It
was
> > > working before. Spoke with Cable provider and they had me to do a
loop back
> > > tests to confirm the NIC card was working properly. Loop back
tests came
> > > back with replies. The modem lights show all green with the
exception of the
> > > link light which appears amber. Cable provider suggests I call
computer
> > > hardware company to help solve the problem. Any suggestions.
> > > --
> > > Charlene