I am having a hard time booting my machine which operates on windows XP
Professional--latest version.

When I boot it goes to the windows apology screen and highlights "start
windows normally".

After doing this about 7 or eight times, I finally get the starting windows
screen with the little blue blobs runnning across the centre. then it stops
on a black screen and I have to re-boot and it brings me back to the same
screen about five times before I finally get "Welcome".

Then after I finally get on sometimes it reboots by itself later on.

The local Pc Shop doesn't have a problem with my machine on their workbench.

I've checked all the logs and found two things.

-- WDM call returned error:4200

--NT event Log Consumer: could not retreive SAD; 0x80041002.

I've tried uninstalling all periphereals and booting and it didn't help

Ian C. McIntyre

Ian C. McIntyre wrote:

> I am having a hard time booting my machine which operates on windows XP
> Professional--latest version.
>
> When I boot it goes to the windows apology screen and highlights "start
> windows normally".
>
> After doing this about 7 or eight times, I finally get the starting windows
> screen with the little blue blobs runnning across the centre. then it stops
> on a black screen and I have to re-boot and it brings me back to the same
> screen about five times before I finally get "Welcome".
>
> Then after I finally get on sometimes it reboots by itself later on.
>
> The local Pc Shop doesn't have a problem with my machine on their workbench.
>
> I've checked all the logs and found two things.
>
> -- WDM call returned error:4200
>
> --NT event Log Consumer: could not retreive SAD; 0x80041002.
>
> I've tried uninstalling all periphereals and booting and it didn't help
>
> Ian C. McIntyre

Start with some basic hardware troubleshooting. Download a drive
diagnostic utility from the drive manufacturer's web site and run the
diagnostics on the drive.

Check the memory using these two programs. Run them each for several
hours, not just one quick pass:

Also check the power supply.

--
Rock
MS MVP Windows - Shell/User

Ian C. McIntyre wrote:

> I am having a hard time booting my machine which operates on windows XP
> Professional--latest version.
>
> When I boot it goes to the windows apology screen and highlights "start
> windows normally".
>
> After doing this about 7 or eight times, I finally get the starting windows
> screen with the little blue blobs runnning across the centre. then it stops
> on a black screen and I have to re-boot and it brings me back to the same
> screen about five times before I finally get "Welcome".
>
> Then after I finally get on sometimes it reboots by itself later on.
>
> The local Pc Shop doesn't have a problem with my machine on their workbench.
>
> I've checked all the logs and found two things.
>
> -- WDM call returned error:4200
>
> --NT event Log Consumer: could not retreive SAD; 0x80041002.
>
> I've tried uninstalling all periphereals and booting and it didn't help
>
> Ian C. McIntyre

Sorry, here are the memory testing links:

Memtest86+
http://www.memtest.org/

Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

--
Rock
MS MVP Windows - Shell/User

Ian

Posting bits of Error Reports is not the way to get the best help.

Please check Event Viewer for Warning / Error Report in the System and
Application over the last 2 days and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default...308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"Ian C. McIntyre" <angela> wrote in message
news:1AB951AB-11D8-439B-9BF9-79A5E5BB5590@microsoft.com...
>I am having a hard time booting my machine which operates on windows XP
> Professional--latest version.
>
> When I boot it goes to the windows apology screen and highlights "start
> windows normally".
>
> After doing this about 7 or eight times, I finally get the starting
> windows
> screen with the little blue blobs runnning across the centre. then it
> stops
> on a black screen and I have to re-boot and it brings me back to the same
> screen about five times before I finally get "Welcome".
>
> Then after I finally get on sometimes it reboots by itself later on.
>
> The local Pc Shop doesn't have a problem with my machine on their
> workbench.
>
> I've checked all the logs and found two things.
>
> -- WDM call returned error:4200
>
> --NT event Log Consumer: could not retreive SAD; 0x80041002.
>
> I've tried uninstalling all periphereals and booting and it didn't help
>
> Ian C. McIntyre