freezes during restoring Windows XP

I started to restore my Windows XP back to factory condition but freezes up
where it says: Windows XP Home Edition Setup..Welcome to Setup with the three
options (Press ENER to setup..Press *R* for repair and Press *F3* to quit. I
tried to click on setup but nothing happens, tried repair and the same thing
and same to quit. Just freezes up at this point. When I reboot, I only get
the blue window and nothing else and still can not do anything to get a full
restore.

Ed wrote:

> I started to restore my Windows XP back to factory condition but
> freezes up where it says: Windows XP Home Edition Setup..Welcome to
> Setup with the three options (Press ENER to setup..Press *R* for
> repair and Press *F3* to quit. I tried to click on setup but nothing
> happens, tried repair and the same thing and same to quit. Just
> freezes up at this point. When I reboot, I only get the blue window
> and nothing else and still can not do anything to get a full restore.

What problems were you having that caused you to want to do a restore?
From your description of the state of the computer now, I would say you
have some hardware failure but would need more information from you in
order to be more specific.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Malke.......I was just surfing around for tooling and it just froze up. I
could not click on anything at the time, had to maually shut down . I waited
about 30 sec. before restarting and could not open up anything so I maually
shut down once again. Tried two more times and nothing. Since I did not have
hardly nothing saved I figured that I would do a factory restore. It started
restoring to this point *WINDOWS XP HOME EDIION SEUP* you have three choices
to pick from. At this point, my mouse could not click on ENER to setup or the
other two, nothing, once again, I had to manually shut down. Waited for 30
sec. and restarted it up, got to this same spot and still nothing happened.
Removed the cd and shut down. Restarted it and open with a blue window saying
* setup is being restarted......* and then it just stays at this point,
nothing.

"Malke" wrote:

> Ed wrote:
>
> > I started to restore my Windows XP back to factory condition but
> > freezes up where it says: Windows XP Home Edition Setup..Welcome to
> > Setup with the three options (Press ENER to setup..Press *R* for
> > repair and Press *F3* to quit. I tried to click on setup but nothing
> > happens, tried repair and the same thing and same to quit. Just
> > freezes up at this point. When I reboot, I only get the blue window
> > and nothing else and still can not do anything to get a full restore.
>
> What problems were you having that caused you to want to do a restore?
> From your description of the state of the computer now, I would say you
> have some hardware failure but would need more information from you in
> order to be more specific.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Ed wrote:

> Malke.......I was just surfing around for tooling and it just froze
> up. I could not click on anything at the time, had to maually shut
> down . I waited about 30 sec. before restarting and could not open up
> anything so I maually shut down once again. Tried two more times and
> nothing. Since I did not have hardly nothing saved I figured that I
> would do a factory restore. It started restoring to this point
> *WINDOWS XP HOME EDIION SEUP* you have three choices to pick from. At
> this point, my mouse could not click on ENER to setup or the other
> two, nothing, once again, I had to manually shut down. Waited for 30
> sec. and restarted it up, got to this same spot and still nothing
> happened. Removed the cd and shut down. Restarted it and open with a
> blue window saying * setup is being restarted......* and then it just
> stays at this point, nothing.

>> Ed wrote:
>>
>> > I started to restore my Windows XP back to factory condition but
>> > freezes up where it says: Windows XP Home Edition Setup..Welcome to
>> > Setup with the three options (Press ENER to setup..Press *R* for
>> > repair and Press *F3* to quit. I tried to click on setup but
>> > nothing happens, tried repair and the same thing and same to quit.
>> > Just freezes up at this point. When I reboot, I only get the blue
>> > window and nothing else and still can not do anything to get a full
>> > restore.

This definitely sounds like hardware failure. I'll give you general
hardware troubleshooting steps but if the computer is under warranty
I'd just call the OEM's tech support.

1) Open the computer and run it open after cleaning out all dust
bunnies. Observe all fans (overheating will cause system freezing
and/or crashing). This includes the fan on your video card if you have
one. Obviously you can't do this with a laptop, but you can hear if the
fan is running and feel if the laptop is getting too hot. For a
desktop, without touching anything hold your hand close to the inside
of the case and feel how hot things are getting.

2) Test the RAM - I like Memtest86+ from www.memtest.org. Obviously, you
have to get the program from a working machine. You will either
download the precompiled Windows binary to make a bootable floppy or
the .iso to make a bootable cd. If you want to use the latter, you'll
need to have third-party burning software on the machine where you
download the file - XP's built-in burning capability won't do the job.
In either case, boot with the media you made. The test will run
immediately. Let the test run for an hour or two - unless errors are
seen immediately. If you get any errors, replace the RAM.

3) Test the hard drive with a diagnostic utility from the mftr. Download
the file and make a bootable floppy or cd with it. Boot with the media
and do a thorough test. If the drive has physical errors, replace it.

4) The power supply may be going bad or be inadequate for the devices
you have in the system. The adequacy issue doesn't really apply to a
laptop, although of course the power supply can be faulty. For a
desktop, test by swapping the psu out for a known-working one. If you
have one of the higher-end video cards that requires a separate power
supply connector, make sure it is in place.

5) Test the motherboard with something like TuffTest from
www.tufftest.com. Sometimes this is useful, and sometimes it isn't.

Testing hardware failures often involves swapping out suspected parts
with known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a professional
computer repair shop (not your local equivalent of BigStoreUSA).

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Thank You for the info. I will check this out this comming weekend and will
let you know what happens. Let's hope for the best!

"Malke" wrote:

> Ed wrote:
>
> > Malke.......I was just surfing around for tooling and it just froze
> > up. I could not click on anything at the time, had to maually shut
> > down . I waited about 30 sec. before restarting and could not open up
> > anything so I maually shut down once again. Tried two more times and
> > nothing. Since I did not have hardly nothing saved I figured that I
> > would do a factory restore. It started restoring to this point
> > *WINDOWS XP HOME EDIION SEUP* you have three choices to pick from. At
> > this point, my mouse could not click on ENER to setup or the other
> > two, nothing, once again, I had to manually shut down. Waited for 30
> > sec. and restarted it up, got to this same spot and still nothing
> > happened. Removed the cd and shut down. Restarted it and open with a
> > blue window saying * setup is being restarted......* and then it just
> > stays at this point, nothing.
>
> >> Ed wrote:
> >>
> >> > I started to restore my Windows XP back to factory condition but
> >> > freezes up where it says: Windows XP Home Edition Setup..Welcome to
> >> > Setup with the three options (Press ENER to setup..Press *R* for
> >> > repair and Press *F3* to quit. I tried to click on setup but
> >> > nothing happens, tried repair and the same thing and same to quit.
> >> > Just freezes up at this point. When I reboot, I only get the blue
> >> > window and nothing else and still can not do anything to get a full
> >> > restore.
>
> This definitely sounds like hardware failure. I'll give you general
> hardware troubleshooting steps but if the computer is under warranty
> I'd just call the OEM's tech support.
>
> 1) Open the computer and run it open after cleaning out all dust
> bunnies. Observe all fans (overheating will cause system freezing
> and/or crashing). This includes the fan on your video card if you have
> one. Obviously you can't do this with a laptop, but you can hear if the
> fan is running and feel if the laptop is getting too hot. For a
> desktop, without touching anything hold your hand close to the inside
> of the case and feel how hot things are getting.
>
> 2) Test the RAM - I like Memtest86+ from www.memtest.org. Obviously, you
> have to get the program from a working machine. You will either
> download the precompiled Windows binary to make a bootable floppy or
> the .iso to make a bootable cd. If you want to use the latter, you'll
> need to have third-party burning software on the machine where you
> download the file - XP's built-in burning capability won't do the job.
> In either case, boot with the media you made. The test will run
> immediately. Let the test run for an hour or two - unless errors are
> seen immediately. If you get any errors, replace the RAM.
>
> 3) Test the hard drive with a diagnostic utility from the mftr. Download
> the file and make a bootable floppy or cd with it. Boot with the media
> and do a thorough test. If the drive has physical errors, replace it.
>
> 4) The power supply may be going bad or be inadequate for the devices
> you have in the system. The adequacy issue doesn't really apply to a
> laptop, although of course the power supply can be faulty. For a
> desktop, test by swapping the psu out for a known-working one. If you
> have one of the higher-end video cards that requires a separate power
> supply connector, make sure it is in place.
>
> 5) Test the motherboard with something like TuffTest from
> www.tufftest.com. Sometimes this is useful, and sometimes it isn't.
>
> Testing hardware failures often involves swapping out suspected parts
> with known-good parts. If you can't do the testing yourself and/or are
> uncomfortable opening your computer, take the machine to a professional
> computer repair shop (not your local equivalent of BigStoreUSA).
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>