Vanishing SCSI board

My PC came with Windows 98. Recently I upgraded the software to Windows XP
because I wanted to use Norton Internet Security 2006 which does not work
with Windows 98. Everything works except my scanner. Part of the Mfr's
procedure for installing new scanner drivers is to go into Device Manager and
click on "imaging devices" but this category does not appear (nor does one
for SCSI boards). The CD I purchased from UMAX indicated that I needed to be
sure there was no addressing conflict associated with the SCSI board. I
tried uninstalling Windows XP, removing the SCSI board, reinstalling Windows
XP and then reinstalling the board. When I did that I got no "new hardware
detected" message and the device manager list was unchanged. Tech support at
UMAX was unable to help and simply offered to apply the purchase price of the
driver CD to a new scanner (not an option I'm ready to accept). I don't know
how to check for/fix addressing errors if that's the problem. Can anybody
help me? Thanks.

In news:BFABE4FC-705C-4345-B6EE-DD427253DE48@microsoft.com,
carmeljacques <carmeljacques@discussions.microsoft.com> typed:
> My PC came with Windows 98. Recently I upgraded the software to
> Windows XP because I wanted to use Norton Internet Security 2006
> which does not work with Windows 98. Everything works except my
> scanner. Part of the Mfr's procedure for installing new scanner
> drivers is to go into Device Manager and click on "imaging devices"
> but this category does not appear (nor does one for SCSI boards).
> The CD I purchased from UMAX indicated that I needed to be sure there
> was no addressing conflict associated with the SCSI board. I tried
> uninstalling Windows XP, removing the SCSI board, reinstalling
> Windows XP and then reinstalling the board. When I did that I got
> no "new hardware detected" message and the device manager list was
> unchanged. Tech support at UMAX was unable to help and simply
> offered to apply the purchase price of the driver CD to a new scanner
> (not an option I'm ready to accept). I don't know how to check
> for/fix addressing errors if that's the problem. Can anybody help me?
> Thanks.

Do you see the SCSI controller show up in your BIOS when you boot up?

carmeljacques wrote:

> My PC came with Windows 98. Recently I upgraded the software to
> Windows XP because I wanted to use Norton Internet Security 2006
> which does not work with Windows 98. Everything works except my
> scanner. Part of the Mfr's procedure for installing new scanner
> drivers is to go into Device Manager and click on "imaging devices"
> but this category does not appear (nor does one for SCSI boards).
> The CD I purchased from UMAX indicated that I needed to be sure there
> was no addressing conflict associated with the SCSI board. I tried
> uninstalling Windows XP, removing the SCSI board, reinstalling
> Windows XP and then reinstalling the board. When I did that I got
> no "new hardware detected" message and the device manager list was
> unchanged. Tech support at UMAX was unable to help and simply
> offered to apply the purchase price of the driver CD to a new scanner
> (not an option I'm ready to accept). I don't know how to check
> for/fix addressing errors if that's the problem. Can anybody help me?
> Thanks.


You don't say what model scanner you have, but be aware that it's very
common for older scanners not to have driver support in newer versions of
Windows. It's possible that your scanner just won't work under Windows XP.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

"Lanwench [MVP - Exchange]" wrote:

>
>
> In news:BFABE4FC-705C-4345-B6EE-DD427253DE48@microsoft.com,
> carmeljacques <carmeljacques@discussions.microsoft.com> typed:
> > My PC came with Windows 98. Recently I upgraded the software to
> > Windows XP because I wanted to use Norton Internet Security 2006
> > which does not work with Windows 98. Everything works except my
> > scanner. Part of the Mfr's procedure for installing new scanner
> > drivers is to go into Device Manager and click on "imaging devices"
> > but this category does not appear (nor does one for SCSI boards).
> > The CD I purchased from UMAX indicated that I needed to be sure there
> > was no addressing conflict associated with the SCSI board. I tried
> > uninstalling Windows XP, removing the SCSI board, reinstalling
> > Windows XP and then reinstalling the board. When I did that I got
> > no "new hardware detected" message and the device manager list was
> > unchanged. Tech support at UMAX was unable to help and simply
> > offered to apply the purchase price of the driver CD to a new scanner
> > (not an option I'm ready to accept). I don't know how to check
> > for/fix addressing errors if that's the problem. Can anybody help me?
> > Thanks.
>
> Do you see the SCSI controller show up in your BIOS when you boot up?
>
>
> When I boot up all I get are 3 screens (1) with the Windows XP logo followed by (2) "Windows is starting up" followed by (3) "Welcome" and then my desk top.

"Ken Blake, MVP" wrote:

> carmeljacques wrote:
>
> > My PC came with Windows 98. Recently I upgraded the software to
> > Windows XP because I wanted to use Norton Internet Security 2006
> > which does not work with Windows 98. Everything works except my
> > scanner. Part of the Mfr's procedure for installing new scanner
> > drivers is to go into Device Manager and click on "imaging devices"
> > but this category does not appear (nor does one for SCSI boards).
> > The CD I purchased from UMAX indicated that I needed to be sure there
> > was no addressing conflict associated with the SCSI board. I tried
> > uninstalling Windows XP, removing the SCSI board, reinstalling
> > Windows XP and then reinstalling the board. When I did that I got
> > no "new hardware detected" message and the device manager list was
> > unchanged. Tech support at UMAX was unable to help and simply
> > offered to apply the purchase price of the driver CD to a new scanner
> > (not an option I'm ready to accept). I don't know how to check
> > for/fix addressing errors if that's the problem. Can anybody help me?
> > Thanks.
>
>
> You don't say what model scanner you have, but be aware that it's very
> common for older scanners not to have driver support in newer versions of
> Windows. It's possible that your scanner just won't work under Windows XP.
>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
>
>
> Thanks for your response. The scanner is a UMAX Astra 1200S and UMAX sells a CD with the drivers (for the 1200S among others) for Windows XP. The software installs without a problem but then it directs you to the Device Manager where you are supposed to find the 1200S under imaging devices. My problem is that the imaging devices category is not there.

In news:8E89ADA7-3058-4322-ACB1-B2407C4050A2@microsoft.com,
carmeljacques <carmeljacques@discussions.microsoft.com> typed:
> "Lanwench [MVP - Exchange]" wrote:
>
>>
>>
>> In news:BFABE4FC-705C-4345-B6EE-DD427253DE48@microsoft.com,
>> carmeljacques <carmeljacques@discussions.microsoft.com> typed:
>>> My PC came with Windows 98. Recently I upgraded the software to
>>> Windows XP because I wanted to use Norton Internet Security 2006
>>> which does not work with Windows 98. Everything works except my
>>> scanner. Part of the Mfr's procedure for installing new scanner
>>> drivers is to go into Device Manager and click on "imaging devices"
>>> but this category does not appear (nor does one for SCSI boards).
>>> The CD I purchased from UMAX indicated that I needed to be sure
>>> there was no addressing conflict associated with the SCSI board. I
>>> tried uninstalling Windows XP, removing the SCSI board, reinstalling
>>> Windows XP and then reinstalling the board. When I did that I got
>>> no "new hardware detected" message and the device manager list was
>>> unchanged. Tech support at UMAX was unable to help and simply
>>> offered to apply the purchase price of the driver CD to a new
>>> scanner (not an option I'm ready to accept). I don't know how to
>>> check for/fix addressing errors if that's the problem. Can anybody
>>> help me? Thanks.
>>
>> Do you see the SCSI controller show up in your BIOS when you boot up?
>>
>>
>> When I boot up all I get are 3 screens (1) with the Windows XP logo
>> followed by (2) "Windows is starting up" followed by (3) "Welcome"
>> and then my desk top.

This would be showing up before Windows had anything to do with it....you
would see it even if you didn't have a hard drive installed. Your BIOS may
be configured to hide this sort of thing from view, but I can't help you
with changing that as all BIOS settings are different.

In news:9CDA7282-F883-4740-8876-92437EE86EC7@microsoft.com,
carmeljacques <carmeljacques@discussions.microsoft.com> typed:
> "Ken Blake, MVP" wrote:
>
>> carmeljacques wrote:
>>
>>> My PC came with Windows 98. Recently I upgraded the software to
>>> Windows XP because I wanted to use Norton Internet Security 2006
>>> which does not work with Windows 98. Everything works except my
>>> scanner. Part of the Mfr's procedure for installing new scanner
>>> drivers is to go into Device Manager and click on "imaging devices"
>>> but this category does not appear (nor does one for SCSI boards).
>>> The CD I purchased from UMAX indicated that I needed to be sure
>>> there was no addressing conflict associated with the SCSI board. I
>>> tried uninstalling Windows XP, removing the SCSI board, reinstalling
>>> Windows XP and then reinstalling the board. When I did that I got
>>> no "new hardware detected" message and the device manager list was
>>> unchanged. Tech support at UMAX was unable to help and simply
>>> offered to apply the purchase price of the driver CD to a new
>>> scanner (not an option I'm ready to accept). I don't know how to
>>> check for/fix addressing errors if that's the problem. Can anybody
>>> help me? Thanks.
>>
>>
>> You don't say what model scanner you have, but be aware that it's
>> very
>> common for older scanners not to have driver support in newer
>> versions of
>> Windows. It's possible that your scanner just won't work under
>> Windows XP.
>>
>> --
>> Ken Blake - Microsoft MVP Windows: Shell/User
>> Please reply to the newsgroup
>>
>>
>> Thanks for your response. The scanner is a UMAX Astra 1200S and
>> UMAX sells a CD with the drivers (for the 1200S among others) for
>> Windows XP. The software installs without a problem but then it
>> directs you to the Device Manager where you are supposed to find the
>> 1200S under imaging devices. My problem is that the imaging devices
>> category is not there.

Do you see the SCSI controller? That has to happen first....