Re: Windows won't acknowledge DVD Rom as present!

#1 01-05-2006, 02:15 AM

Thanks for all your help. I've fixed it by reinstalling Windows.

"Jaymon" wrote:

> Can you get the drive to work in another system..? If you can, you might try
> the firmware update link and update the firmware if needed, check the
> original first..
> Then re-install in the client computer and see if it responds..
>
> The merge option for the cdgone.reg file is still unavailable, right..?
> Start, run, type in regedit and navigate to the following location and
> delete the upper and lower filters by right clicking "modify"..
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
> "UpperFilters"=-
> "LowerFilters"=-
> Then go to device manager and uninstall the driver for the drive, right
> click the drive, properties, driver tab, uninstall button, reboot and let
> windows reinstall the driver..
> You can also try clicking on "Scan for hardware changes" in the properties
> window after uninstalling hardware or drivers instead of rebooting too..
> Hope this can help..
> j;-j
>
> "jvk57" wrote:
>
> > OK, we've stopped the error message(s) but STILL the optical drive won't
> > appear!!
> > I've tried again to uninstall and reinstall it but Windows refuses to accept
> > the driver properly
> >
> > "Jaymon" wrote:
> >
> > > Have you checked for a Pinnacle folder manually..? Is there a reference in
> > > startup or in add remove programs for a Pinnacle Driver Check Utility..? In
> > > the run box type "msconfig" and look on the startup tab for any entries,
> > > uncheck it and see if the error message stops..
> > > http://support.microsoft.com/kb/q310560/
> > > Look here too, might apply..
> > > http://support.microsoft.com/default...b;en-us;290301
> > > j;-j
> > >
> > > "jvk57" wrote:
> > >
> > > > Have uninstalled it but still get the message that says:
> > > >
> > > > Pinnacle Driver Check has identified problems with the driver settings.
> > > > Would you like to fix these now?
> > > >
> > > > When I click on Yes, another message pops up saying:
> > > >
> > > > Your Driver Problems have not been fixed.
> > > > Please contact your system administrator.
> > > >
> > > > Thanks and regards
> > > >
> > > > "Jaymon" wrote:
> > > >
> > > > > You may need to update/upgrade the Pinnacle software or just uninstall it for
> > > > > now and see if that will solve your problems.. It is apparently an older
> > > > > version that is not supported by Pinnacle and could be having compatibility
> > > > > issues with XP SP2...?
> > > > > http://www.pinnaclesys.com/PublicSit...sumer+Support/
> > > > > j;-j
> > > > >
> > > > > "jvk57" wrote:
> > > > >
> > > > > > OK, there were other drivers listed but I have removed them and now only have
> > > > > > the four that you mentioned. I've rebooted the PC but the result is still the
> > > > > > same! However, now I get a message saying that Pinnacle Driver Check has
> > > > > > identified problems with the driver settings. I clicked OK to fix and then
> > > > > > got a message advising that problems were fixed. Rebooted again, got the same
> > > > > > Pinnacle Driver message, clicked OK but this time it says that the problems
> > > > > > have not been fixed. PLease contact your system administrator. I guess this
> > > > > > is caused by my removing the excess driver files previously. Pinnacle seems
> > > > > > to be Pinnacle Studio v8.6 SE video/picture editing software.
> > > > > >
> > > > > > "Jaymon" wrote:
> > > > > >
> > > > > > > In device manager, for the combo drive, in driver details, what drivers
> > > > > > > appear..?
> > > > > > > These drivers should appear: cdrom.sys, imapi.sys, redbook.sys, storprop.dll
> > > > > > > and are considered signed.. The above drivers should be located in
> > > > > > > c:\windows\system32\drivers folder, if there are other cd/dvd drivers showing
> > > > > > > in driver details, they may need to be removed.. You should be able to
> > > > > > > reinstall the Windows cd/dvd default drivers from the cdrom.inf file in
> > > > > > > c:\windows\inf, you will need to unhide the INF folder..
> > > > > > >
> > > > > > > This might help in repairing the registry, 30 day trialware..
> > > > > > > http://www.glarysoft.com/registry-repair/
> > > > > > > Hope this can help..
> > > > > > > j;-j
> > > > > > >
> > > > > > > "jvk57" wrote:
> > > > > > >
> > > > > > > > The virtual drives appeared at the same time and in the same way as the
> > > > > > > > "real" drive. If all of them are uninstalled in Device Manager and the PC is
> > > > > > > > rebooted, all four reappear. This has been the case whether Roxio was
> > > > > > > > installed or not. Yes, I can see them in Device Manager. I cannot merge the
> > > > > > > > cdgone.reg file because when I click it, it just opens a notepad window. I
> > > > > > > > read the readme file that came with it and it says that I should right click
> > > > > > > > and select merge, only merge does NOT appear in the context menu when I right
> > > > > > > > click!! Funny thing, in safe mode the three virtual drives appeared under
> > > > > > > > SCSI but in normal mode they appeared together with the actual drive.
> > > > > > > > However, I've just uninstalled the three virtual drives in Safe Mode, as you
> > > > > > > > suggested and they have now disappeared. Unfortunately, the Combo drive still
> > > > > > > > doesn't install properly.
> > > > > > > >
> > > > > > > >
> > > > > > > > "Jaymon" wrote:
> > > > > > > >
> > > > > > > > > Ok, the virtual drives are related to the burning software and they may be
> > > > > > > > > what is causing the problem.. Did you merge the cdgone.reg file? Can you see
> > > > > > > > > these virtual drives in Device Manager or in Computer Management, -Storage,
> > > > > > > > > Removable Storage or Disk Management? These drives should be removed by using
> > > > > > > > > the cdgone.reg method or if they can be uninstalled using Device Manager in
> > > > > > > > > safe mode perhaps.. You may need to reinstall the burning app to be able to
> > > > > > > > > delete, mount or unmount those virtual drives..?
> > > > > > > > > j;-j
> > > > > > > > >
> > > > > > > > > "jvk57" wrote:
> > > > > > > > >
> > > > > > > > > > I realise that third party burning app could be used for CD/DVD burning but
> > > > > > > > > > so can WinXP. In any event, even if the third party app was reinstalled,
> > > > > > > > > > Windows still doesn't recognise the drive! AVG is working fine and is not,
> > > > > > > > > > and never was, the problem. The printer is a Lexmark but installs as an Agfa
> > > > > > > > > > now which is obviously not correct. Unfortunately, I do not have the printer
> > > > > > > > > > here. only the PC so he'll have to sort that part out himself. Details from
> > > > > > > > > > Everest are as follows:
> > > > > > > > > >
> > > > > > > > > > Optical Drive Properties
> > > > > > > > > > Description LITE-ON COMBO LTC-48161H
> > > > > > > > > > Manufacturer LITE-ON
> > > > > > > > > > Type DVD-ROM/CD-RW
> > > > > > > > > > Interface ATAPI
> > > > > > > > > > Writing Speeds CD-R 48x CD-RW 24x
> > > > > > > > > > Reading Speeds DVD-ROM 16x CD-ROM 48x
> > > > > > > > > >
> > > > > > > > > > Then there are THREE of these, although I don't know why!
> > > > > > > > > >
> > > > > > > > > > Description H + DVD-ROM DVD-41SD SCSI CdRom Device
> > > > > > > > > > Manufacturer H+H
> > > > > > > > > > Type CD-ROM
> > > > > > > > > > Interface VIRTUAL
> > > > > > > > > >
> > > > > > > > > > Hope this helps.
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "Jaymon" wrote:
> > > > > > > > > >
> > > > > > > > > > > In order to use the drive for DVD/CD burning you need Roxio or another
> > > > > > > > > > > updated third party burning app.. AVG free version is limited and has no tech
> > > > > > > > > > > support, for answers to why it won't work with the Roxio software you need
> > > > > > > > > > > the full version..If it was infected with a virus and the virus was removed
> > > > > > > > > > > or cleaned, causing a problem in itself with Roxio, then re-installation
> > > > > > > > > > > should resolve the problem..
> > > > > > > > > > > Compare both versions here..
> > > > > > > > > > > http://files2.grisoft.cz/softw/70/fi...2_20050726.pdf
> > > > > > > > > > > Read up here about CD/DVD burning in XP..
> > > > > > > > > > > http://aumha.org/win5/a/xpcd.php
> > > > > > > > > > > Use the Nero infotool to id the current firmware version for the combo drive..
> > > > > > > > > > > http://www.nero.com/en/Info_Tool.html
> > > > > > > > > > > Find the firmware update here and compare it to the current version to be
> > > > > > > > > > > sure it is in fact a new update..Use this as a last resort and heed all
> > > > > > > > > > > warnings..
> > > > > > > > > > > http://www.liteonamericas.com/us/download_combo.htm
> > > > > > > > > > > Were you able to reinstall the printer? The info of interest in Everest
> > > > > > > > > > > would be under Storage, Optical drives , ASPI or SCSI if available or
> > > > > > > > > > > applicable...Also, the report from the Nero infotool, your call..
> > > > > > > > > > > j;-j
> > > > > > > > > > >
> > > > > > > > > > > "jvk57" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > I have installed the Everest program that you menmtioned.
> > > > > > > > > > > > Exactly what information are you afetr from it?
> > > > > > > > > > > >
> > > > > > > > > > > > "jvk57" wrote:
> > > > > > > > > > > >
> > > > > > > > > > > > > AVG was installed AFTER the problem had first been detected.
> > > > > > > > > > > > > Roxio was uninstalled because AVG found it and reported a possible bug that
> > > > > > > > > > > > > it wouldn't like, and wouldn't install until Roxio had been upgraded or
> > > > > > > > > > > > > removed.
> > > > > > > > > > > > > AVG is the free version and is totally up to date. In fact, it was only
> > > > > > > > > > > > > downloaded and installed just prior to my first posting on this subject. User
> > > > > > > > > > > > > has advised that he doesn't use Roxio anyway so it won't be missed!
> > > > > > > > > > > > >
> > > > > > > > > > > > > "Jaymon" wrote:
> > > > > > > > > > > > >
> > > > > > > > > > > > > > You may need to uninstall the AVG software and merge the cdgone.reg then
> > > > > > > > > > > > > > reboot and reinstall Roxio (reboot if required), then update Roxio and see if
> > > > > > > > > > > > > > that works, then reinstall AVG's updated version if available or needed..
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > Is the AVG ver?? freeware? If not it too may need an update..
> > > > > > > > > > > > > > http://www.grisoft.com/doc/40/lng/ww
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > Update Roxio ver 6 here..
> > > > > > > > > > > > > > http://www.roxio.com/en/support/software_updates.jhtml
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > If needed see link below..
> > > > > > > > > > > > > > http://www.microsoft.com/windowsxp/u...ps/doug92.mspx
> > > > > > > > > > > > > > Hope this can help..
> > > > > > > > > > > > > > j;-j
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > "jvk57" wrote:
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > > It's a Gigabyte GA-8SMILNF Rev 2.0 mobo.
> > > > > > > > > > > > > > > The combo drive shows is automatically recognised in the bios and in Device
> > > > > > > > > > > > > > > Manager, as a Lite-On Combo LTC-48161H.
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > It has not been uninstalled or removed but, apparently, just stopped working
> > > > > > > > > > > > > > > properly. It has always been there since the PC was bought. Also Roxio Easy
> > > > > > > > > > > > > > > CD & DVD v6 Basic was installed but I have uninstalled that so that AVG would
> > > > > > > > > > > > > > > work.
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > Apparently, the first indication that something was wrong was when the user
> > > > > > > > > > > > > > > was attempting to print some photographs from camera, the printer had
> > > > > > > > > > > > > > > "disappeared" now it seems so as the rom drive!!
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > I am 99% conivnced that this is a Windows problem rather than a hardware
> > > > > > > > > > > > > > > problem. Does XP Home work in the same way that XP Pro does in as much as, if
> > > > > > > > > > > > > > > I boot from the installation CD, will I get the option to repair rather than
> > > > > > > > > > > > > > > reinstall WIndiows? The last thing that I want to have to do is to reinstall
> > > > > > > > > > > > > > > everything again!!
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > Thanks and regards
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > "Jaymon" wrote:
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > It's a Gigabite mobo, ok, what model # are we talkin about? And the DVD combo
> > > > > > > > > > > > > > > > drive your trying to install, what make, model #?
> > > > > > > > > > > > > > > > Under IDE ATA/ATAPI Controllers, mine has the following:
> > > > > > > > > > > > > > > > Intel(R) 82801DB Ultra ATA Storage Controller -24CB
> > > > > > > > > > > > > > > > Need more specs..
> > > > > > > > > > > > > > > > These will help with ID(ing) hardware specs.. (both free)
> > > > > > > > > > > > > > > > Everest formerly Aida32 here.. Way more details and info, really great
> > > > > > > > > > > > > > > > diagnostic app..
> > > > > > > > > > > > > > > > http://www.lavalys.com/products/down...?pid=1&lang=en Little utility
> > > > > > > > > > > > > > > > WCPUID here as wcpu330.exe (scroll on down to find) extract it in a folder,
> > > > > > > > > > > > > > > > quick & easy.
> > > > > > > > > > > > > > > > http://www.svrops.com/svrops/dwnldoth.htm
> > > > > > > > > > > > > > > > j;-j
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > "jvk57" wrote:
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > Under IDE ATA/ATAPI Controllers, it has the following:
> > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > Inter(r) 82801BA Bus MAster IDE Controller
> > > > > > > > > > > > > > > > > Primary IDE Channel
> > > > > > > > > > > > > > > > > Secondary IDE Channel
> > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > As I mentioned previously, I have already downloaded and reinstalled both
> > > > > > > > > > > > > > > > > the Chipset & IDE drivers from the Gigabyte website.
> > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > Thanks and regards
> > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > "Yves Leclerc" wrote:
> > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > > In Device Manager, under IDE ATA/ATAPI controllers, do you have both a
> > > > > > > > > > > > > > > > > > Primary and Secondary IDE channel? You may have to locate and install the
> > > > > > > > > > > > > > > > > > motherboard chipset drivers. These should contain an UltraDMA IDE driver.
> > > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > > "jvk57" <jvk57@discussions.microsoft.com> wrote in message
> > > > > > > > > > > > > > > > > > news:7D39CEDC-FCDF-4503-B9F5-7FB34CFAB9BF@microsoft.com...
> > > > > > > > > > > > > > > > > > > OS - Windows XP Home
> > > > > > > > > > > > > > > > > > > BIOS sees DVD Combo drive as Secondary Master but when Windows fires up,
> > > > > > > > > > > > > > > > > > > it
> > > > > > > > > > > > > > > > > > > is not visible in My Computer. Device Manager shows it with the yellow
> > > > > > > > > > > > > > > > > > > warning exclamation mark and refuses to install it properly. I've tried a
> > > > > > > > > > > > > > > > > > > different CD/RW and encountered the same problem. I've tried swapping the
> > > > > > > > > > > > > > > > > > > ribbons on the IDE Controllers on the MOBO, still the same problem. I've
> > > > > > > > > > > > > > > > > > > even
> > > > > > > > > > > > > > > > > > > reinstalled the Chipset and IDE MOBO drivers, still the problem exists! In
> > > > > > > > > > > > > > > > > > > the Device Manager, the properties for the Combo drive show the following
> > > > > > > > > > > > > > > > > > > message:
> > > > > > > > > > > > > > > > > > > Windows cannot initialize the device driver for this hardware. (Code 37)
> > > > > > > > > > > > > > > > > > > Can anybody help with this please? I'm trying to fix it for a work
> > > > > > > > > > > > > > > > > > > colleague
> > > > > > > > > > > > > > > > > > > and it's his home PC so I need to get a solution asap.
> > > > > > > > > > > > > > > > > > > Many thanks in advance.
> > > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > >

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