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#1
01-05-2006, 02:15 AM
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Code 32: CD-RW/DVD Not Working
Hi,
I am running WinXp Home Edition that is uptodate with Service Packs and Patches. I have Creative Live Value Card, which had disappeared from the Device Manager. I was attempting re-install the software for it. When the installation CD was running, Windows hung and I had to press the re-set while the CD drive was running, to start Windows again. I am able to boot to Windows normally but my Samsung SM-332B CD-RW/DVD drive is disabled with yellow exclamation mark, with Error Code 39. with the message " Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) ". The Creative Live Card is still missing from Device Manager. I have researched this and from Microsoft's site have tried the following, WHICH HAS NOT SOLVED THE PROBLEM. Would immensely appreciate help in resolving this problem. TIA, MPM __________________________________________________ __________ 1. Start Registry Editor (Regedt32.exe). 2. Locate the UpperFilters value under the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} 3. On the Edit menu, click Delete, and then click OK. 4. Locate the LowerFilters value under the same key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} 5. On the Edit menu, click Delete, and then click OK. 6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance. 7. Restart your computer. 
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#2
01-05-2006, 02:15 AM
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Re: Code 32: CD-RW/DVD Not Working
Goto http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats) Run the provided registry patch That should fix your problem (basically, a filter driver is missing or non-operational, the registry patch will delete the filter drivers references for your cdrom(s)) Basically, the reg file from above carries out the steps displayed at this website CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP http://support.microsoft.com/default...b;en-us;320553 CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP http://support.microsoft.com/default...b;en-us;314060 (It'll fix code 41 errors too as per the contents of the last kb article) -- Gary Tsang Microsoft MVP - Windows XP Shell/User http://www.microsoft.com/mvp "mpm" <mohan_m_p_@hotmail.com> wrote in message news:%23HAcKti8FHA.4012@TK2MSFTNGP14.phx.gbl... > Hi, > > I am running WinXp Home Edition that is uptodate with Service Packs and > Patches. > > I have Creative Live Value Card, which had disappeared from the Device > Manager. I was attempting re-install the software for it. When the > installation CD was running, Windows hung and I had to press the re-set > while the CD drive was running, to start Windows again. > > I am able to boot to Windows normally but my Samsung SM-332B CD-RW/DVD > drive > is disabled with yellow exclamation mark, with Error Code 39. with the > message " Windows cannot load the device driver for this hardware. The > driver may be corrupted or missing. (Code 39) ". The Creative Live Card is > still missing from Device Manager. > > I have researched this and from Microsoft's site have tried the following, > WHICH HAS NOT SOLVED THE PROBLEM. > > Would immensely appreciate help in resolving this problem. > > TIA, > MPM > __________________________________________________ __________ > 1. Start Registry Editor (Regedt32.exe). > 2. Locate the UpperFilters value under the following key in the > registry: > > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} > 3. On the Edit menu, click Delete, and then click OK. > 4. Locate the LowerFilters value under the same key in the registry: > > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} > 5. On the Edit menu, click Delete, and then click OK. > 6. Quit Registry Editor.NOTE: After you remove the Upperfilters value > and the Lowerfilters value, if you notice lost functionality in a > particular > program, such as CD recording software, you may need to reinstall that > software. If the problem recurs, consult with the software vendor for > assistance. > 7. Restart your computer. > > >
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#3
01-05-2006, 02:15 AM
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Re: Code 32: CD-RW/DVD Not Working
Hi Gary,
Thanks for the quick reply. If you see the bottom of my post, I did try the solution given by MS to edit the registry key, which did not work. If your registry patch does the same thing, will it resolve the problem ? regards, Mohan "Gary Tsang" <gtsangDELETE@MEaumha.org> wrote in message news:%23gDWinj8FHA.2616@TK2MSFTNGP15.phx.gbl... > Goto http://aumha.org/win5/a/xpcd.php#problems > See the second "problem" (read the caveats) > Run the provided registry patch > > That should fix your problem (basically, a filter driver is missing or > non-operational, the registry patch will delete the filter drivers > references for your cdrom(s)) > > > Basically, the reg file from above carries out the steps displayed at this > website > > > CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP > http://support.microsoft.com/default...b;en-us;320553 > > CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code > 19, > or Code 39 After You Remove Easy CD Creator in Windows XP > http://support.microsoft.com/default...b;en-us;314060 > > > (It'll fix code 41 errors too as per the contents of the last kb article) > > > > > -- > Gary Tsang > Microsoft MVP - Windows XP Shell/User > http://www.microsoft.com/mvp > > > "mpm" <mohan_m_p_@hotmail.com> wrote in message > news:%23HAcKti8FHA.4012@TK2MSFTNGP14.phx.gbl... >> Hi, >> >> I am running WinXp Home Edition that is uptodate with Service Packs and >> Patches. >> >> I have Creative Live Value Card, which had disappeared from the Device >> Manager. I was attempting re-install the software for it. When the >> installation CD was running, Windows hung and I had to press the re-set >> while the CD drive was running, to start Windows again. >> >> I am able to boot to Windows normally but my Samsung SM-332B CD-RW/DVD >> drive >> is disabled with yellow exclamation mark, with Error Code 39. with the >> message " Windows cannot load the device driver for this hardware. The >> driver may be corrupted or missing. (Code 39) ". The Creative Live Card >> is >> still missing from Device Manager. >> >> I have researched this and from Microsoft's site have tried the >> following, >> WHICH HAS NOT SOLVED THE PROBLEM. >> >> Would immensely appreciate help in resolving this problem. >> >> TIA, >> MPM >> __________________________________________________ __________ >> 1. Start Registry Editor (Regedt32.exe). >> 2. Locate the UpperFilters value under the following key in the >> registry: >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >> 3. On the Edit menu, click Delete, and then click OK. >> 4. Locate the LowerFilters value under the same key in the registry: >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >> 5. On the Edit menu, click Delete, and then click OK. >> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters >> value >> and the Lowerfilters value, if you notice lost functionality in a >> particular >> program, such as CD recording software, you may need to reinstall that >> software. If the problem recurs, consult with the software vendor for >> assistance. >> 7. Restart your computer. >> >> >> > >
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#4
01-05-2006, 02:15 AM
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RE: Code 32: CD-RW/DVD Not Working
A firmware update might help, updating the burning software too..
http://www.samsungodd.com/eng/LiveUp...=&PageNumber=2 Explanation of error codes.. http://support.microsoft.com/default...22120121120120 j;-j "mpm" wrote: > Hi, > > I am running WinXp Home Edition that is uptodate with Service Packs and > Patches. > > I have Creative Live Value Card, which had disappeared from the Device > Manager. I was attempting re-install the software for it. When the > installation CD was running, Windows hung and I had to press the re-set > while the CD drive was running, to start Windows again. > > I am able to boot to Windows normally but my Samsung SM-332B CD-RW/DVD drive > is disabled with yellow exclamation mark, with Error Code 39. with the > message " Windows cannot load the device driver for this hardware. The > driver may be corrupted or missing. (Code 39) ". The Creative Live Card is > still missing from Device Manager. > > I have researched this and from Microsoft's site have tried the following, > WHICH HAS NOT SOLVED THE PROBLEM. > > Would immensely appreciate help in resolving this problem. > > TIA, > MPM > __________________________________________________ __________ > 1. Start Registry Editor (Regedt32.exe). > 2. Locate the UpperFilters value under the following key in the > registry: > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} > 3. On the Edit menu, click Delete, and then click OK. > 4. Locate the LowerFilters value under the same key in the registry: > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} > 5. On the Edit menu, click Delete, and then click OK. > 6. Quit Registry Editor.NOTE: After you remove the Upperfilters value > and the Lowerfilters value, if you notice lost functionality in a particular > program, such as CD recording software, you may need to reinstall that > software. If the problem recurs, consult with the software vendor for > assistance. > 7. Restart your computer. > > > >
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#5
01-05-2006, 02:15 AM
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Re: Code 32: CD-RW/DVD Not Working
Hi,
Thanks. The DVD and the firmware does not appear to be the problem. I tested the drive in another system, where Winxp recognised and installed the drive. It certainly is a Windows problem. Am contemplating a ' Repair ' install. MPM "Jaymon" <Jaymon@discussions.microsoft.com> wrote in message news:4DA69A8B-AD55-4B92-A538-D00E12576016@microsoft.com... >A firmware update might help, updating the burning software too.. > http://www.samsungodd.com/eng/LiveUp...=&PageNumber=2 > Explanation of error codes.. > http://support.microsoft.com/default...22120121120120 > j;-j > > > "mpm" wrote: > >> Hi, >> >> I am running WinXp Home Edition that is uptodate with Service Packs and >> Patches. >> >> I have Creative Live Value Card, which had disappeared from the Device >> Manager. I was attempting re-install the software for it. When the >> installation CD was running, Windows hung and I had to press the re-set >> while the CD drive was running, to start Windows again. >> >> I am able to boot to Windows normally but my Samsung SM-332B CD-RW/DVD >> drive >> is disabled with yellow exclamation mark, with Error Code 39. with the >> message " Windows cannot load the device driver for this hardware. The >> driver may be corrupted or missing. (Code 39) ". The Creative Live Card >> is >> still missing from Device Manager. >> >> I have researched this and from Microsoft's site have tried the >> following, >> WHICH HAS NOT SOLVED THE PROBLEM. >> >> Would immensely appreciate help in resolving this problem. >> >> TIA, >> MPM >> __________________________________________________ __________ >> 1. Start Registry Editor (Regedt32.exe). >> 2. Locate the UpperFilters value under the following key in the >> registry: >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >> 3. On the Edit menu, click Delete, and then click OK. >> 4. Locate the LowerFilters value under the same key in the >> registry: >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >> 5. On the Edit menu, click Delete, and then click OK. >> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters >> value >> and the Lowerfilters value, if you notice lost functionality in a >> particular >> program, such as CD recording software, you may need to reinstall that >> software. If the problem recurs, consult with the software vendor for >> assistance. >> 7. Restart your computer. >> >> >> >>
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#6
01-05-2006, 02:15 AM
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Re: Code 32: CD-RW/DVD Not Working
If you feel so inclined, take a look at this link..
http://www.microsoft.com/windowsxp/u...ps/doug92.mspx Best of luck.. j;-j "mpm" wrote: > Hi, > > Thanks. The DVD and the firmware does not appear to be the problem. I tested > the drive in another system, where Winxp recognised and installed the drive. > > It certainly is a Windows problem. Am contemplating a ' Repair ' install. > > MPM > "Jaymon" <Jaymon@discussions.microsoft.com> wrote in message > news:4DA69A8B-AD55-4B92-A538-D00E12576016@microsoft.com... > >A firmware update might help, updating the burning software too.. > > http://www.samsungodd.com/eng/LiveUp...=&PageNumber=2 > > Explanation of error codes.. > > http://support.microsoft.com/default...22120121120120 > > j;-j > > > > > > "mpm" wrote: > > > >> Hi, > >> > >> I am running WinXp Home Edition that is uptodate with Service Packs and > >> Patches. > >> > >> I have Creative Live Value Card, which had disappeared from the Device > >> Manager. I was attempting re-install the software for it. When the > >> installation CD was running, Windows hung and I had to press the re-set > >> while the CD drive was running, to start Windows again. > >> > >> I am able to boot to Windows normally but my Samsung SM-332B CD-RW/DVD > >> drive > >> is disabled with yellow exclamation mark, with Error Code 39. with the > >> message " Windows cannot load the device driver for this hardware. The > >> driver may be corrupted or missing. (Code 39) ". The Creative Live Card > >> is > >> still missing from Device Manager. > >> > >> I have researched this and from Microsoft's site have tried the > >> following, > >> WHICH HAS NOT SOLVED THE PROBLEM. > >> > >> Would immensely appreciate help in resolving this problem. > >> > >> TIA, > >> MPM > >> __________________________________________________ __________ > >> 1. Start Registry Editor (Regedt32.exe). > >> 2. Locate the UpperFilters value under the following key in the > >> registry: > >> > >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} > >> 3. On the Edit menu, click Delete, and then click OK. > >> 4. Locate the LowerFilters value under the same key in the > >> registry: > >> > >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} > >> 5. On the Edit menu, click Delete, and then click OK. > >> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters > >> value > >> and the Lowerfilters value, if you notice lost functionality in a > >> particular > >> program, such as CD recording software, you may need to reinstall that > >> software. If the problem recurs, consult with the software vendor for > >> assistance. > >> 7. Restart your computer. > >> > >> > >> > >> > > >
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#7
01-05-2006, 02:15 AM
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Re: Code 32: CD-RW/DVD Not Working
And which patch was that you tried from Microsoft? Can you elaborate a bit about the KB.
-- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "M.P.Mohan" <mpmohan@yahoo.com> wrote in message news:OPmhcMk8FHA.2192@TK2MSFTNGP14.phx.gbl... > Hi Gary, > > Thanks for the quick reply. > > If you see the bottom of my post, I did try the solution given by MS to edit > the registry key, which did not work. If your registry patch does the same > thing, will it resolve the problem ? > > regards, > Mohan > > "Gary Tsang" <gtsangDELETE@MEaumha.org> wrote in message > news:%23gDWinj8FHA.2616@TK2MSFTNGP15.phx.gbl... >> Goto http://aumha.org/win5/a/xpcd.php#problems >> See the second "problem" (read the caveats) >> Run the provided registry patch >> >> That should fix your problem (basically, a filter driver is missing or >> non-operational, the registry patch will delete the filter drivers >> references for your cdrom(s)) >> >> >> Basically, the reg file from above carries out the steps displayed at this >> website >> >> >> CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP >> http://support.microsoft.com/default...b;en-us;320553 >> >> CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code >> 19, >> or Code 39 After You Remove Easy CD Creator in Windows XP >> http://support.microsoft.com/default...b;en-us;314060 >> >> >> (It'll fix code 41 errors too as per the contents of the last kb article) >> >> >> >> >> -- >> Gary Tsang >> Microsoft MVP - Windows XP Shell/User >> http://www.microsoft.com/mvp >> >> >> "mpm" <mohan_m_p_@hotmail.com> wrote in message >> news:%23HAcKti8FHA.4012@TK2MSFTNGP14.phx.gbl... >>> Hi, >>> >>> I am running WinXp Home Edition that is uptodate with Service Packs and >>> Patches. >>> >>> I have Creative Live Value Card, which had disappeared from the Device >>> Manager. I was attempting re-install the software for it. When the >>> installation CD was running, Windows hung and I had to press the re-set >>> while the CD drive was running, to start Windows again. >>> >>> I am able to boot to Windows normally but my Samsung SM-332B CD-RW/DVD >>> drive >>> is disabled with yellow exclamation mark, with Error Code 39. with the >>> message " Windows cannot load the device driver for this hardware. The >>> driver may be corrupted or missing. (Code 39) ". The Creative Live Card >>> is >>> still missing from Device Manager. >>> >>> I have researched this and from Microsoft's site have tried the >>> following, >>> WHICH HAS NOT SOLVED THE PROBLEM. >>> >>> Would immensely appreciate help in resolving this problem. >>> >>> TIA, >>> MPM >>> __________________________________________________ __________ >>> 1. Start Registry Editor (Regedt32.exe). >>> 2. Locate the UpperFilters value under the following key in the >>> registry: >>> >>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >>> 3. On the Edit menu, click Delete, and then click OK. >>> 4. Locate the LowerFilters value under the same key in the registry: >>> >>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >>> 5. On the Edit menu, click Delete, and then click OK. >>> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters >>> value >>> and the Lowerfilters value, if you notice lost functionality in a >>> particular >>> program, such as CD recording software, you may need to reinstall that >>> software. If the problem recurs, consult with the software vendor for >>> assistance. >>> 7. Restart your computer. >>> >>> >>> >> >> > >
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#8
01-05-2006, 02:15 AM
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Re: Code 32: CD-RW/DVD Not Working
Hi,
I applied the registry edit recommended by MS. It is at the bottom of my first post. Even after deleting the upper and lower filter values from the suggested key, it does not work. I would also point out that these two values still remain deleted. Mohan "Peter Foldes" <okf22@hotmail.com> wrote in message news:u7sKauy8FHA.736@TK2MSFTNGP09.phx.gbl... And which patch was that you tried from Microsoft? Can you elaborate a bit about the KB. -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "M.P.Mohan" <mpmohan@yahoo.com> wrote in message news:OPmhcMk8FHA.2192@TK2MSFTNGP14.phx.gbl... > Hi Gary, > > Thanks for the quick reply. > > If you see the bottom of my post, I did try the solution given by MS to > edit > the registry key, which did not work. If your registry patch does the same > thing, will it resolve the problem ? > > regards, > Mohan > > "Gary Tsang" <gtsangDELETE@MEaumha.org> wrote in message > news:%23gDWinj8FHA.2616@TK2MSFTNGP15.phx.gbl... >> Goto http://aumha.org/win5/a/xpcd.php#problems >> See the second "problem" (read the caveats) >> Run the provided registry patch >> >> That should fix your problem (basically, a filter driver is missing or >> non-operational, the registry patch will delete the filter drivers >> references for your cdrom(s)) >> >> >> Basically, the reg file from above carries out the steps displayed at >> this >> website >> >> >> CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP >> http://support.microsoft.com/default...b;en-us;320553 >> >> CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code >> 19, >> or Code 39 After You Remove Easy CD Creator in Windows XP >> http://support.microsoft.com/default...b;en-us;314060 >> >> >> (It'll fix code 41 errors too as per the contents of the last kb article) >> >> >> >> >> -- >> Gary Tsang >> Microsoft MVP - Windows XP Shell/User >> http://www.microsoft.com/mvp >> >> >> "mpm" <mohan_m_p_@hotmail.com> wrote in message >> news:%23HAcKti8FHA.4012@TK2MSFTNGP14.phx.gbl... >>> Hi, >>> >>> I am running WinXp Home Edition that is uptodate with Service Packs and >>> Patches. >>> >>> I have Creative Live Value Card, which had disappeared from the Device >>> Manager. I was attempting re-install the software for it. When the >>> installation CD was running, Windows hung and I had to press the re-set >>> while the CD drive was running, to start Windows again. >>> >>> I am able to boot to Windows normally but my Samsung SM-332B CD-RW/DVD >>> drive >>> is disabled with yellow exclamation mark, with Error Code 39. with the >>> message " Windows cannot load the device driver for this hardware. The >>> driver may be corrupted or missing. (Code 39) ". The Creative Live Card >>> is >>> still missing from Device Manager. >>> >>> I have researched this and from Microsoft's site have tried the >>> following, >>> WHICH HAS NOT SOLVED THE PROBLEM. >>> >>> Would immensely appreciate help in resolving this problem. >>> >>> TIA, >>> MPM >>> __________________________________________________ __________ >>> 1. Start Registry Editor (Regedt32.exe). >>> 2. Locate the UpperFilters value under the following key in the >>> registry: >>> >>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >>> 3. On the Edit menu, click Delete, and then click OK. >>> 4. Locate the LowerFilters value under the same key in the >>> registry: >>> >>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >>> 5. On the Edit menu, click Delete, and then click OK. >>> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters >>> value >>> and the Lowerfilters value, if you notice lost functionality in a >>> particular >>> program, such as CD recording software, you may need to reinstall that >>> software. If the problem recurs, consult with the software vendor for >>> assistance. >>> 7. Restart your computer. >>> >>> >>> >> >> > >
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