Windows freezing up completely, please help

865PE Neo2P motherboard, pentium4 3.0 ghz processor, 1 gb corsair value
digital ram, xtasy radeon 9600 256 video card.

Got the computer back from PC Club in November, where they replaced the
processor for me and reinstalled windows. In the past few weeks, it freezes
up intermittently, usually around 15 minutes of use. Sometimes longer.
Really only using it to surf the internet right now. I've run a registry
cleaner and disk check. Replaced the cpu fan thinking that was the problem.
Didn't help. I can run it for hours in safe mode. Installed the newest
photoshop recently, then uninstalled after the problem started. Nothing else
new since. Any ideas?
Thanks!

Ian

Please check Event Viewer for Warning / Error Report in the System and
Application over the last 2 days and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default...308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"Ian" <Ian@discussions.microsoft.com> wrote in message
news:3B998906-C9D4-41D7-982A-353933AE9CB2@microsoft.com...
> 865PE Neo2P motherboard, pentium4 3.0 ghz processor, 1 gb corsair value
> digital ram, xtasy radeon 9600 256 video card.
>
> Got the computer back from PC Club in November, where they replaced the
> processor for me and reinstalled windows. In the past few weeks, it
> freezes
> up intermittently, usually around 15 minutes of use. Sometimes longer.
> Really only using it to surf the internet right now. I've run a registry
> cleaner and disk check. Replaced the cpu fan thinking that was the
> problem.
> Didn't help. I can run it for hours in safe mode. Installed the newest
> photoshop recently, then uninstalled after the problem started. Nothing
> else
> new since. Any ideas?
> Thanks!

Thanks Gerry. I'll do that when I get home tonight and post the information.

"Gerry Cornell" wrote:

> Ian
>
> Please check Event Viewer for Warning / Error Report in the System and
> Application over the last 2 days and post copies.
>
> You can access Event Viewer by selecting Start, Administrative Tools, and
> Event Viewer. When researching the meaning of the error, information
> regarding Event ID, Source and Description are important.
>
> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> http://support.microsoft.com/default...308427&sd=tech
>
> Part of the Description of the error will include a link, which you should
> double click for further information. You can copy using copy and paste.
> Often the link will, however, say there is no further information.
> http://go.microsoft.com/fw.link/events.asp
> (Please note the hyperlink above is for illustration purposes only)
>
> A tip for posting copies of Error Reports! Run Event Viewer and double click
> on the error you want to copy. In the window, which appears is a button
> resembling two pages. Double click the button and close Event Viewer. Now
> start your message (email) and do a paste into the body of the message. This
> will paste the info from the Event Viewer Error Report complete with links
> into the message. Make sure this is the first paste after exiting from Event
> Viewer.
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> "Ian" <Ian@discussions.microsoft.com> wrote in message
> news:3B998906-C9D4-41D7-982A-353933AE9CB2@microsoft.com...
> > 865PE Neo2P motherboard, pentium4 3.0 ghz processor, 1 gb corsair value
> > digital ram, xtasy radeon 9600 256 video card.
> >
> > Got the computer back from PC Club in November, where they replaced the
> > processor for me and reinstalled windows. In the past few weeks, it
> > freezes
> > up intermittently, usually around 15 minutes of use. Sometimes longer.
> > Really only using it to surf the internet right now. I've run a registry
> > cleaner and disk check. Replaced the cpu fan thinking that was the
> > problem.
> > Didn't help. I can run it for hours in safe mode. Installed the newest
> > photoshop recently, then uninstalled after the problem started. Nothing
> > else
> > new since. Any ideas?
> > Thanks!
>
>
>

Here's some of the errors that come up:

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/3/2006
Time: 12:30:41 PM
User: N/A
Computer: IAN-N6SO1F3MP97
Description:
Hanging application firefox.exe, version 1.0.7.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 30 2e 37 2e 30 20 69 6e 0.7.0 in
0028: 20 68 75 6e 67 61 70 70 hungapp
0030: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0038: 20 61 74 20 6f 66 66 73 at offs
0040: 65 74 20 30 30 30 30 30 et 00000
0048: 30 30 30 000


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 11/29/2005
Time: 10:40:48 PM
User: N/A
Computer: IAN-N6SO1F3MP97
Description:
Faulting application itunes.exe, version 6.0.1.3, faulting module
quicktime.qts, version 7.0.3.50, fault address 0x0006e173.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 74 75 ure itu
0018: 6e 65 73 2e 65 78 65 20 nes.exe
0020: 36 2e 30 2e 31 2e 33 20 6.0.1.3
0028: 69 6e 20 71 75 69 63 6b in quick
0030: 74 69 6d 65 2e 71 74 73 time.qts
0038: 20 37 2e 30 2e 33 2e 35 7.0.3.5
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 36 set 0006
0050: 65 31 37 33 0d 0a e173..



Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 12/30/2005
Time: 5:04:17 PM
User: N/A
Computer: IAN-N6SO1F3MP97
Description:
The DNS Client service depends on the TCP/IP Protocol Driver service which
failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 1/2/2006
Time: 12:58:02 AM
User: N/A
Computer: IAN-N6SO1F3MP97
Description:
The following boot-start or system-start driver(s) failed to load:
eeCtrl
Fips
intelppm
SAVRTPEL
SPBBCDrv
SYMTDI

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.




"Gerry Cornell" wrote:

> Ian
>
> Please check Event Viewer for Warning / Error Report in the System and
> Application over the last 2 days and post copies.
>
> You can access Event Viewer by selecting Start, Administrative Tools, and
> Event Viewer. When researching the meaning of the error, information
> regarding Event ID, Source and Description are important.
>
> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> http://support.microsoft.com/default...308427&sd=tech
>
> Part of the Description of the error will include a link, which you should
> double click for further information. You can copy using copy and paste.
> Often the link will, however, say there is no further information.
> http://go.microsoft.com/fw.link/events.asp
> (Please note the hyperlink above is for illustration purposes only)
>
> A tip for posting copies of Error Reports! Run Event Viewer and double click
> on the error you want to copy. In the window, which appears is a button
> resembling two pages. Double click the button and close Event Viewer. Now
> start your message (email) and do a paste into the body of the message. This
> will paste the info from the Event Viewer Error Report complete with links
> into the message. Make sure this is the first paste after exiting from Event
> Viewer.
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> "Ian" <Ian@discussions.microsoft.com> wrote in message
> news:3B998906-C9D4-41D7-982A-353933AE9CB2@microsoft.com...
> > 865PE Neo2P motherboard, pentium4 3.0 ghz processor, 1 gb corsair value
> > digital ram, xtasy radeon 9600 256 video card.
> >
> > Got the computer back from PC Club in November, where they replaced the
> > processor for me and reinstalled windows. In the past few weeks, it
> > freezes
> > up intermittently, usually around 15 minutes of use. Sometimes longer.
> > Really only using it to surf the internet right now. I've run a registry
> > cleaner and disk check. Replaced the cpu fan thinking that was the
> > problem.
> > Didn't help. I can run it for hours in safe mode. Installed the newest
> > photoshop recently, then uninstalled after the problem started. Nothing
> > else
> > new since. Any ideas?
> > Thanks!
>
>
>

Okay, one more update. Froze up again within 5 minutes of booting up. Adobe
reader was performing an update over the internet, and it locked a couple
minutes in. I shut the computer down, restarted, and checked the event
viewer for errors. No errors during the time it froze up. I'm going to try
uninstalling adobe reader and see if that helps.

"Gerry Cornell" wrote:

> Ian
>
> Please check Event Viewer for Warning / Error Report in the System and
> Application over the last 2 days and post copies.
>
> You can access Event Viewer by selecting Start, Administrative Tools, and
> Event Viewer. When researching the meaning of the error, information
> regarding Event ID, Source and Description are important.
>
> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> http://support.microsoft.com/default...308427&sd=tech
>
> Part of the Description of the error will include a link, which you should
> double click for further information. You can copy using copy and paste.
> Often the link will, however, say there is no further information.
> http://go.microsoft.com/fw.link/events.asp
> (Please note the hyperlink above is for illustration purposes only)
>
> A tip for posting copies of Error Reports! Run Event Viewer and double click
> on the error you want to copy. In the window, which appears is a button
> resembling two pages. Double click the button and close Event Viewer. Now
> start your message (email) and do a paste into the body of the message. This
> will paste the info from the Event Viewer Error Report complete with links
> into the message. Make sure this is the first paste after exiting from Event
> Viewer.
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> "Ian" <Ian@discussions.microsoft.com> wrote in message
> news:3B998906-C9D4-41D7-982A-353933AE9CB2@microsoft.com...
> > 865PE Neo2P motherboard, pentium4 3.0 ghz processor, 1 gb corsair value
> > digital ram, xtasy radeon 9600 256 video card.
> >
> > Got the computer back from PC Club in November, where they replaced the
> > processor for me and reinstalled windows. In the past few weeks, it
> > freezes
> > up intermittently, usually around 15 minutes of use. Sometimes longer.
> > Really only using it to surf the internet right now. I've run a registry
> > cleaner and disk check. Replaced the cpu fan thinking that was the
> > problem.
> > Didn't help. I can run it for hours in safe mode. Installed the newest
> > photoshop recently, then uninstalled after the problem started. Nothing
> > else
> > new since. Any ideas?
> > Thanks!
>
>
>

Jeez, this is getting ridiculous. When I try to uninstall, I get an error
message "internal error 2711. patchextras" and it won't let me uninstall.
Adobe's site is very little help. Could this be part of the problem?

"Ian" wrote:

> Okay, one more update. Froze up again within 5 minutes of booting up. Adobe
> reader was performing an update over the internet, and it locked a couple
> minutes in. I shut the computer down, restarted, and checked the event
> viewer for errors. No errors during the time it froze up. I'm going to try
> uninstalling adobe reader and see if that helps.
>
> "Gerry Cornell" wrote:
>
> > Ian
> >
> > Please check Event Viewer for Warning / Error Report in the System and
> > Application over the last 2 days and post copies.
> >
> > You can access Event Viewer by selecting Start, Administrative Tools, and
> > Event Viewer. When researching the meaning of the error, information
> > regarding Event ID, Source and Description are important.
> >
> > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> > http://support.microsoft.com/default...308427&sd=tech
> >
> > Part of the Description of the error will include a link, which you should
> > double click for further information. You can copy using copy and paste.
> > Often the link will, however, say there is no further information.
> > http://go.microsoft.com/fw.link/events.asp
> > (Please note the hyperlink above is for illustration purposes only)
> >
> > A tip for posting copies of Error Reports! Run Event Viewer and double click
> > on the error you want to copy. In the window, which appears is a button
> > resembling two pages. Double click the button and close Event Viewer. Now
> > start your message (email) and do a paste into the body of the message. This
> > will paste the info from the Event Viewer Error Report complete with links
> > into the message. Make sure this is the first paste after exiting from Event
> > Viewer.
> >
> > --
> >
> > Hope this helps.
> >
> > Gerry
> > ~~~~
> > FCA
> > Stourport, England
> >
> > Enquire, plan and execute
> > ~~~~~~~~~~~~~~~~~~~
> >
> > "Ian" <Ian@discussions.microsoft.com> wrote in message
> > news:3B998906-C9D4-41D7-982A-353933AE9CB2@microsoft.com...
> > > 865PE Neo2P motherboard, pentium4 3.0 ghz processor, 1 gb corsair value
> > > digital ram, xtasy radeon 9600 256 video card.
> > >
> > > Got the computer back from PC Club in November, where they replaced the
> > > processor for me and reinstalled windows. In the past few weeks, it
> > > freezes
> > > up intermittently, usually around 15 minutes of use. Sometimes longer.
> > > Really only using it to surf the internet right now. I've run a registry
> > > cleaner and disk check. Replaced the cpu fan thinking that was the
> > > problem.
> > > Didn't help. I can run it for hours in safe mode. Installed the newest
> > > photoshop recently, then uninstalled after the problem started. Nothing
> > > else
> > > new since. Any ideas?
> > > Thanks!
> >
> >
> >

Ian

Adobe Acrobat Reader is not a programme I favour. On a system with limited
resources it makes problems. Recently I was told about another reader and
this works much better.

An alternative to Adobe is Foxit.
http://www.foxitsoftware.com/pdf/rd_intro.php

What version of Adobe Acrobat Reader?

With regard to Error Reports with need to concentrate only on recent Reports
i.e.
within the last 48 hours. Has there been any recurrence of this Report?

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 1/2/2006
Time: 12:58:02 AM
User: N/A
Computer: IAN-N6SO1F3MP97
Description:
The following boot-start or system-start driver(s) failed to load:
eeCtrl
Fips
intelppm
SAVRTPEL
SPBBCDrv
SYMTDI

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"Ian" <Ian@discussions.microsoft.com> wrote in message
news:B764125B-08BF-422D-9593-E9ABD0E7FBFD@microsoft.com...
> Jeez, this is getting ridiculous. When I try to uninstall, I get an error
> message "internal error 2711. patchextras" and it won't let me uninstall.
> Adobe's site is very little help. Could this be part of the problem?
>
> "Ian" wrote:
>
>> Okay, one more update. Froze up again within 5 minutes of booting up.
>> Adobe
>> reader was performing an update over the internet, and it locked a couple
>> minutes in. I shut the computer down, restarted, and checked the event
>> viewer for errors. No errors during the time it froze up. I'm going to
>> try
>> uninstalling adobe reader and see if that helps.
>>
>> "Gerry Cornell" wrote:
>>
>> > Ian
>> >
>> > Please check Event Viewer for Warning / Error Report in the System and
>> > Application over the last 2 days and post copies.
>> >
>> > You can access Event Viewer by selecting Start, Administrative Tools,
>> > and
>> > Event Viewer. When researching the meaning of the error, information
>> > regarding Event ID, Source and Description are important.
>> >
>> > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
>> > http://support.microsoft.com/default...308427&sd=tech
>> >
>> > Part of the Description of the error will include a link, which you
>> > should
>> > double click for further information. You can copy using copy and
>> > paste.
>> > Often the link will, however, say there is no further information.
>> > http://go.microsoft.com/fw.link/events.asp
>> > (Please note the hyperlink above is for illustration purposes only)
>> >
>> > A tip for posting copies of Error Reports! Run Event Viewer and double
>> > click
>> > on the error you want to copy. In the window, which appears is a button
>> > resembling two pages. Double click the button and close Event Viewer.
>> > Now
>> > start your message (email) and do a paste into the body of the message.
>> > This
>> > will paste the info from the Event Viewer Error Report complete with
>> > links
>> > into the message. Make sure this is the first paste after exiting from
>> > Event
>> > Viewer.
>> >
>> > --
>> >
>> > Hope this helps.
>> >
>> > Gerry
>> > ~~~~
>> > FCA
>> > Stourport, England
>> >
>> > Enquire, plan and execute
>> > ~~~~~~~~~~~~~~~~~~~
>> >
>> > "Ian" <Ian@discussions.microsoft.com> wrote in message
>> > news:3B998906-C9D4-41D7-982A-353933AE9CB2@microsoft.com...
>> > > 865PE Neo2P motherboard, pentium4 3.0 ghz processor, 1 gb corsair
>> > > value
>> > > digital ram, xtasy radeon 9600 256 video card.
>> > >
>> > > Got the computer back from PC Club in November, where they replaced
>> > > the
>> > > processor for me and reinstalled windows. In the past few weeks, it
>> > > freezes
>> > > up intermittently, usually around 15 minutes of use. Sometimes
>> > > longer.
>> > > Really only using it to surf the internet right now. I've run a
>> > > registry
>> > > cleaner and disk check. Replaced the cpu fan thinking that was the
>> > > problem.
>> > > Didn't help. I can run it for hours in safe mode. Installed the
>> > > newest
>> > > photoshop recently, then uninstalled after the problem started.
>> > > Nothing
>> > > else
>> > > new since. Any ideas?
>> > > Thanks!
>> >
>> >
>> >