Well.... I don't have Windows OneCare Live, so that suggestion doesn't help
me... Grrrrrrr!

Helen

"Lynn Q" <manxcatq@msn.com> wrote in message
news:uW3Faj3AGHA.532@TK2MSFTNGP15.phx.gbl...
>I think I've solved the problem! After much trial and error, re-formatting
>my drive, reinstalling apps... eventually the issue re-appeared.
>
> I had installed Windows OneCare Live beta. Also MS AntiSpyWare beta.
> When removed the problem disappeared. Everything fine again.
>
> I've submitted report to OC Live... I don't think AntiSpyWare was the
> issue as I have been using this for a while. OneCare was new to me and I
> am sure it was the problem.
>
> Hope this helps someone!
>
> "Gaga6" <hel3ngaga6hwNOSPAM@optonline.net> wrote in message
> news:OSw%23o$aAGHA.360@TK2MSFTNGP09.phx.gbl...
>> I've been having the exact same problem for months and haven't found a
>> resolution yet. Even had the pc in a good computer repair shop and they
>> were mystified... I couldn't leave the pc longer there so they didn't
>> have too much time to try things to correct it. I've sort of found a
>> work-around to get to what I need, but would love a resolution of this
>> problem.
>>
>> If you find anything, please let me know..
>>
>> Helen
>>
>> "Lynn" <manxcatq@msn.com> wrote in message
>> news:%23LihRRXAGHA.2656@tk2msftngp13.phx.gbl...
>>> Hi there,
>>>
>>> Using Windows XP Pro SP2 with all updates applied on a newly reformatted
>>> hard drive.
>>>
>>> When I select Start, then Control Panel, and choose an option (using XP
>>> category view or original Windows layout format) I get the following
>>> error message.
>>>
>>> Windows Explorer
>>>
>>> Windows Explorer has encountered a problem and needs to close. We are
>>> sorry for the inconvenience.
>>> If you were in the middle of something, the information you were working
>>> on might be lost.
>>> Please tell Microsoft about this problem.
>>>
>>> So now I Send the information to MS.
>>>
>>> If I click on the link for what the error report contains I see this:
>>> Error Report Contents
>>> Error Signature
>>> AppName: explorer.exe
>>> AppVer: 6.0.2900.2180
>>> ModName: ntdll.dll
>>> ModVer: 5.1.2600.2180
>>> Offset: 0002ae22
>>>
>>> If I go back and hit "Don't Send" then I get this next error message:
>>>
>>> Explorer.exe - Application Error
>>>
>>> The instruction at "0x7c91103c" referenced memory at "0x006c006f". The
>>> memory could not be "written". Click on OK to terminate the program.
>>> So I click on OK.
>>>
>>> System now totally locked up. Have to hit "Reboot/Restart" button on
>>> CPU to do same. The Ctrl-Alt-Del combination doesn't work.
>>>
>>> I am totally puzzled as to why this is happening. I wondered if it had
>>> something to do with my Freedom Software from ZeroKnowledge (now called
>>> RadialPoint). I have their Antivirus, their internet security and also
>>> their AntiSpyware. However, these were removed, and the problem
>>> continues.
>>> Any ideas please on what might be causing this problem with Windows
>>> Explorer? Is there a way in which I can repair it? What is causing the
>>> memory problems?
>>>
>>> I did a search on your HDD for *.cpl files as advised by another user.
>>>
>>> I switched the Control Panel over to Windows Classic, went through
>>> every icon by just clicking on it to open the application. Three
>>> problems were found.
>>>
>>> 1. Fonts
>>> 2. Printers and Faxes
>>> 3. Scanners and Imaging
>>>
>>> I have HP DeskJet 5650 printer and an HP ScanJet 3970 scanner. I
>>> first noticed a problem when installing new fonts from my backup font
>>> directory on my 2nd hard drive. That's when the error message
>>> originally appeared. All the other icons in Control Panel appear to be
>>> fine.
>>>
>>> I searched my C: drive (where XP is installed and all my other
>>> program software). There were 92 files with *.cpl in a few different
>>> locations and with different dates. The first part of the list looked
>>> exactly as it does in Control Panel (Classic).
>>>
>>> Both my printer and scanner are connected through USB connections
>>> to/from the CPU. They are working fine. My video card is F900B on
>>> NVIDIA GeForce4 MX 440 with AGP8X. Drivers are 71.89 version. Using LG
>>> 900B Flatron monitor.
>>>
>>> This Windows Explorer problem has only started in the past four
>>> weeks, so I'm not sure if it's a Windows Update issue (set to
>>> Automatic).
>>>
>>> Any ideas please? I assume that the Fonts issue (intermittent
>>> problem) is somehow connected with the printers and scanner
>>> (permistent). I'm suspicious as to whether this is a display driver
>>> issue. Hoping someone with more expertise can guide me here as to how
>>> to proceed.
>>>
>>> Thanks so much for any suggestions.
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>
>