Hi there,

I have a problem with Word.

When I first open it, it says:

"Word cannot open the existing (Normal)"

I click OK and can start using it.

Then when I go to shut it down it says:

"The file Normal already exists. Do you want to replace the existing file?"

If I click YES it says:

"You cannot save while the file is in use by another process. Try saving the
file with a new name."

I have tried to save Normal with a new name but it won't let me.

If I click NO it takes me to the Templates saving window which I click
cancel.

I then try to close windows again and it says:

Changes have been made that affect the global template, Normal. Do you want
to save those changes?

If I say no - I can shut down windows.

Again, it I try to save it says "You cannot save while the file is in use by
another process. Try saving the file with a new name."

I have no idea what going on here.

Can anyone help please???

Sorry, meant to send this to the Word Newsgroup.
"Mark Paterson" <monkeypaterson@tiscali.co.uk> wrote in message
news:OzCQwCkBGHA.2920@tk2msftngp13.phx.gbl...
> Hi there,
>
> I have a problem with Word.
>
> When I first open it, it says:
>
> "Word cannot open the existing (Normal)"
>
> I click OK and can start using it.
>
> Then when I go to shut it down it says:
>
> "The file Normal already exists. Do you want to replace the existing
> file?"
>
> If I click YES it says:
>
> "You cannot save while the file is in use by another process. Try saving
> the file with a new name."
>
> I have tried to save Normal with a new name but it won't let me.
>
> If I click NO it takes me to the Templates saving window which I click
> cancel.
>
> I then try to close windows again and it says:
>
> Changes have been made that affect the global template, Normal. Do you
> want to save those changes?
>
> If I say no - I can shut down windows.
>
> Again, it I try to save it says "You cannot save while the file is in use
> by another process. Try saving the file with a new name."
>
> I have no idea what going on here.
>
> Can anyone help please???
>