Messenger Login Failure

Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
blocking the mesenger from connecting to my service. Turned off both
firewalls and the problem persist. Clicked on Troubleshoot and the test
results come back with one failure being KEY PORTS. How do I resolve this
problem.

Thanks to all in advance.
--

Greetings Tom,

If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or 80
and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Tom" <Tom@discussions.microsoft.com> wrote in message
news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
> Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
> blocking the mesenger from connecting to my service. Turned off both
> firewalls and the problem persist. Clicked on Troubleshoot and the test
> results come back with one failure being KEY PORTS. How do I resolve this
> problem.
>
> Thanks to all in advance.
> --
>

I turned both the Microsoft and Norton firewalls and still can't connect..Hmm.
--
Tom


"Jonathan Kay [MVP]" wrote:

> Greetings Tom,
>
> If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or 80
> and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "Tom" <Tom@discussions.microsoft.com> wrote in message
> news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
> > Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
> > blocking the mesenger from connecting to my service. Turned off both
> > firewalls and the problem persist. Clicked on Troubleshoot and the test
> > results come back with one failure being KEY PORTS. How do I resolve this
> > problem.
> >
> > Thanks to all in advance.
> > --
> >
>
>
>

Hi Tom,

The Windows one only blocks incoming connections and cannot block Messenger period. I'd
actually go as far as uninstalling Norton entirely.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Tom" <Tom@discussions.microsoft.com> wrote in message
news0A3A319-CC5B-4957-AE13-F99A78AD422D@microsoft.com...
>I turned both the Microsoft and Norton firewalls and still can't connect..Hmm.
> --
> Tom
>
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings Tom,
>>
>> If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or
>> 80
>> and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
>> ____________________________________________
>> Jonathan Kay
>> Microsoft MVP - Windows Messenger/MSN Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>>
>> "Tom" <Tom@discussions.microsoft.com> wrote in message
>> news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
>> > Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
>> > blocking the mesenger from connecting to my service. Turned off both
>> > firewalls and the problem persist. Clicked on Troubleshoot and the test
>> > results come back with one failure being KEY PORTS. How do I resolve this
>> > problem.
>> >
>> > Thanks to all in advance.
>> > --
>> >
>>
>>
>>

Tried unistalling and running IM with same results. Thanks for the help. Any
additional ideas would help. My nephew tampered with this pc and I suspect he
messed things up.
--
Tom


"Jonathan Kay [MVP]" wrote:

> Hi Tom,
>
> The Windows one only blocks incoming connections and cannot block Messenger period. I'd
> actually go as far as uninstalling Norton entirely.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "Tom" <Tom@discussions.microsoft.com> wrote in message
> news0A3A319-CC5B-4957-AE13-F99A78AD422D@microsoft.com...
> >I turned both the Microsoft and Norton firewalls and still can't connect..Hmm.
> > --
> > Tom
> >
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Greetings Tom,
> >>
> >> If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or
> >> 80
> >> and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
> >> ____________________________________________
> >> Jonathan Kay
> >> Microsoft MVP - Windows Messenger/MSN Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >>
> >> "Tom" <Tom@discussions.microsoft.com> wrote in message
> >> news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
> >> > Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
> >> > blocking the mesenger from connecting to my service. Turned off both
> >> > firewalls and the problem persist. Clicked on Troubleshoot and the test
> >> > results come back with one failure being KEY PORTS. How do I resolve this
> >> > problem.
> >> >
> >> > Thanks to all in advance.
> >> > --
> >> >
> >>
> >>
> >>
>
>
>

Thanks to all for help. I used system restore and the problem went away.
--
Tom


"Jonathan Kay [MVP]" wrote:

> Hi Tom,
>
> The Windows one only blocks incoming connections and cannot block Messenger period. I'd
> actually go as far as uninstalling Norton entirely.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "Tom" <Tom@discussions.microsoft.com> wrote in message
> news0A3A319-CC5B-4957-AE13-F99A78AD422D@microsoft.com...
> >I turned both the Microsoft and Norton firewalls and still can't connect..Hmm.
> > --
> > Tom
> >
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Greetings Tom,
> >>
> >> If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or
> >> 80
> >> and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
> >> ____________________________________________
> >> Jonathan Kay
> >> Microsoft MVP - Windows Messenger/MSN Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >>
> >> "Tom" <Tom@discussions.microsoft.com> wrote in message
> >> news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
> >> > Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
> >> > blocking the mesenger from connecting to my service. Turned off both
> >> > firewalls and the problem persist. Clicked on Troubleshoot and the test
> >> > results come back with one failure being KEY PORTS. How do I resolve this
> >> > problem.
> >> >
> >> > Thanks to all in advance.
> >> > --
> >> >
> >>
> >>
> >>
>
>
>

Dumb question: I downloaded AOL instant messaging but I can't find it on my
computer. When I go to windows messenger it won't let me sign in. It either
disconnects my connection to the web or gives an error message.

"Jonathan Kay [MVP]" wrote:

> Greetings Tom,
>
> If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or 80
> and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "Tom" <Tom@discussions.microsoft.com> wrote in message
> news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
> > Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
> > blocking the mesenger from connecting to my service. Turned off both
> > firewalls and the problem persist. Clicked on Troubleshoot and the test
> > results come back with one failure being KEY PORTS. How do I resolve this
> > problem.
> >
> > Thanks to all in advance.
> > --
> >
>
>
>