Video conferencing in Windows messenger

I am new to windows messenger and am having trouble setting up a video
conference. i can contact the other person but neither of us can see or hear
each other.Other person is using NAV firewall and have changed the settings
according to Symantec site. I am using ZoneAlarm but not sure what my
settings should be to allow video thru. Both of us are on broadband. My
router is a speedtouch and hers is a DirecWay. Can anyone help with some
advice??

Cheers,

Lynn

I'm having simmilar issues with both Messenger 5.1 and Office Communicator.
The machines connect but no Audio/Video is transmitted. This only occurs
when the machines do not have a public IP. I've tested both machines with
D-link 624 and Linksys routers. Each router us UPNP enabled each machine has
the UPNP services installed. I've tried DMZ and Port forwarding also. I have
managed to get it to work if both machines are directly conencted to the
Internet with the Windows firewall enabled.

Chris

"Lynn" wrote:

> I am new to windows messenger and am having trouble setting up a video
> conference. i can contact the other person but neither of us can see or hear
> each other.Other person is using NAV firewall and have changed the settings
> according to Symantec site. I am using ZoneAlarm but not sure what my
> settings should be to allow video thru. Both of us are on broadband. My
> router is a speedtouch and hers is a DirecWay. Can anyone help with some
> advice??
>
> Cheers,
>
> Lynn

This might help you also, didn't work for me but maybe you will get lucky.

http://support.microsoft.com/default.aspx/kb/903056


"cj52973" wrote:

> I'm having simmilar issues with both Messenger 5.1 and Office Communicator.
> The machines connect but no Audio/Video is transmitted. This only occurs
> when the machines do not have a public IP. I've tested both machines with
> D-link 624 and Linksys routers. Each router us UPNP enabled each machine has
> the UPNP services installed. I've tried DMZ and Port forwarding also. I have
> managed to get it to work if both machines are directly conencted to the
> Internet with the Windows firewall enabled.
>
> Chris
>
> "Lynn" wrote:
>
> > I am new to windows messenger and am having trouble setting up a video
> > conference. i can contact the other person but neither of us can see or hear
> > each other.Other person is using NAV firewall and have changed the settings
> > according to Symantec site. I am using ZoneAlarm but not sure what my
> > settings should be to allow video thru. Both of us are on broadband. My
> > router is a speedtouch and hers is a DirecWay. Can anyone help with some
> > advice??
> >
> > Cheers,
> >
> > Lynn

thanks for your help but its still not working. hopefully someone has an
answer

"cj52973" wrote:

> This might help you also, didn't work for me but maybe you will get lucky.
>
> http://support.microsoft.com/default.aspx/kb/903056
>
>
> "cj52973" wrote:
>
> > I'm having simmilar issues with both Messenger 5.1 and Office Communicator.
> > The machines connect but no Audio/Video is transmitted. This only occurs
> > when the machines do not have a public IP. I've tested both machines with
> > D-link 624 and Linksys routers. Each router us UPNP enabled each machine has
> > the UPNP services installed. I've tried DMZ and Port forwarding also. I have
> > managed to get it to work if both machines are directly conencted to the
> > Internet with the Windows firewall enabled.
> >
> > Chris
> >
> > "Lynn" wrote:
> >
> > > I am new to windows messenger and am having trouble setting up a video
> > > conference. i can contact the other person but neither of us can see or hear
> > > each other.Other person is using NAV firewall and have changed the settings
> > > according to Symantec site. I am using ZoneAlarm but not sure what my
> > > settings should be to allow video thru. Both of us are on broadband. My
> > > router is a speedtouch and hers is a DirecWay. Can anyone help with some
> > > advice??
> > >
> > > Cheers,
> > >
> > > Lynn