I have a canon camcorder ZR400, when conneting the camcorder with my pc with
fire wire, movie maker recognize the zr400, I can rewind the tape, but when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no software on
it, it is manipulated by movie maker, they recomended to uninstall movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker, it can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

Movie maker is part of windows, I wouldn't recommend trying to un-install it
at this stage.
Which version do you have? You may be able to install an updated version.
Otherwise, faulty cables firewire ports etc are a big cause of this, so here
are a couple pf p[ages with lots of things to try to help you identify the
problem. Please report back with the anserws to the test for more help.
http://www.myvideoproblems.com/Probl...notCapture.htm
http://www.myvideoproblems.com/Tutor...PcForVideo.htm
http://www.myvideoproblems.com/Probl...ngUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


"Marc" <Marc@discussions.microsoft.com> wrote in message
news:F9EEFD46-6954-4747-A504-9DC64FC0A893@microsoft.com...
>I have a canon camcorder ZR400, when conneting the camcorder with my pc
>with
> fire wire, movie maker recognize the zr400, I can rewind the tape, but
> when
> it go to capture video, an window error come up " unknown error".
> I contacted canon support, they told me that the camera has no software on
> it, it is manipulated by movie maker, they recomended to uninstall movie
> maker and re-instal it.
> is this the right thing to do, if yes how do i remove movie maker, it can
> not be done from add remove, so what should i do.
>
> thanks in advance.
>
> Marc T

movie maker version 5.1 build 2600 came with xp SP2.

"Graham Hughes" wrote:

> Movie maker is part of windows, I wouldn't recommend trying to un-install it
> at this stage.
> Which version do you have? You may be able to install an updated version.
> Otherwise, faulty cables firewire ports etc are a big cause of this, so here
> are a couple pf p[ages with lots of things to try to help you identify the
> problem. Please report back with the anserws to the test for more help.
> http://www.myvideoproblems.com/Probl...notCapture.htm
> http://www.myvideoproblems.com/Tutor...PcForVideo.htm
> http://www.myvideoproblems.com/Probl...ngUnderSP2.htm
>
>
> --
> Graham Hughes
> MVP Digital Media
> www.myvideoproblems.co.uk
> www.dvds2treasure.com
> www.simplydv.com
>
>
> "Marc" <Marc@discussions.microsoft.com> wrote in message
> news:F9EEFD46-6954-4747-A504-9DC64FC0A893@microsoft.com...
> >I have a canon camcorder ZR400, when conneting the camcorder with my pc
> >with
> > fire wire, movie maker recognize the zr400, I can rewind the tape, but
> > when
> > it go to capture video, an window error come up " unknown error".
> > I contacted canon support, they told me that the camera has no software on
> > it, it is manipulated by movie maker, they recomended to uninstall movie
> > maker and re-instal it.
> > is this the right thing to do, if yes how do i remove movie maker, it can
> > not be done from add remove, so what should i do.
> >
> > thanks in advance.
> >
> > Marc T
>
>
>

HI cheched the fire whire in control panel, it is fine.
I can rewind the tape, forward it etc just can not capture.
I purchase PCDOC 3.5 and tested all DLL etc did a complete pc scan and still
it is not working, I am at lost here.
my last option is to test my fire wire on another computer but it is a 4 pin
cable so it will not fit a desktop.

waiting for more recomendations.
regards,
marc


"Graham Hughes" wrote:

> Movie maker is part of windows, I wouldn't recommend trying to un-install it
> at this stage.
> Which version do you have? You may be able to install an updated version.
> Otherwise, faulty cables firewire ports etc are a big cause of this, so here
> are a couple pf p[ages with lots of things to try to help you identify the
> problem. Please report back with the anserws to the test for more help.
> http://www.myvideoproblems.com/Probl...notCapture.htm
> http://www.myvideoproblems.com/Tutor...PcForVideo.htm
> http://www.myvideoproblems.com/Probl...ngUnderSP2.htm
>
>
> --
> Graham Hughes
> MVP Digital Media
> www.myvideoproblems.co.uk
> www.dvds2treasure.com
> www.simplydv.com
>
>
> "Marc" <Marc@discussions.microsoft.com> wrote in message
> news:F9EEFD46-6954-4747-A504-9DC64FC0A893@microsoft.com...
> >I have a canon camcorder ZR400, when conneting the camcorder with my pc
> >with
> > fire wire, movie maker recognize the zr400, I can rewind the tape, but
> > when
> > it go to capture video, an window error come up " unknown error".
> > I contacted canon support, they told me that the camera has no software on
> > it, it is manipulated by movie maker, they recomended to uninstall movie
> > maker and re-instal it.
> > is this the right thing to do, if yes how do i remove movie maker, it can
> > not be done from add remove, so what should i do.
> >
> > thanks in advance.
> >
> > Marc T
>
>
>

5.1 is windows, you need to read fiurther down for the MM version number.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


"Marc" <Marc@discussions.microsoft.com> wrote in message
news:9C9045D7-B0CC-48F9-B757-CCA390C6DB4A@microsoft.com...
> movie maker version 5.1 build 2600 came with xp SP2.
>
> "Graham Hughes" wrote:
>
>> Movie maker is part of windows, I wouldn't recommend trying to un-install
>> it
>> at this stage.
>> Which version do you have? You may be able to install an updated version.
>> Otherwise, faulty cables firewire ports etc are a big cause of this, so
>> here
>> are a couple pf p[ages with lots of things to try to help you identify
>> the
>> problem. Please report back with the anserws to the test for more help.
>> http://www.myvideoproblems.com/Probl...notCapture.htm
>> http://www.myvideoproblems.com/Tutor...PcForVideo.htm
>> http://www.myvideoproblems.com/Probl...ngUnderSP2.htm
>>
>>
>> --
>> Graham Hughes
>> MVP Digital Media
>> www.myvideoproblems.co.uk
>> www.dvds2treasure.com
>> www.simplydv.com
>>
>>
>> "Marc" <Marc@discussions.microsoft.com> wrote in message
>> news:F9EEFD46-6954-4747-A504-9DC64FC0A893@microsoft.com...
>> >I have a canon camcorder ZR400, when conneting the camcorder with my pc
>> >with
>> > fire wire, movie maker recognize the zr400, I can rewind the tape, but
>> > when
>> > it go to capture video, an window error come up " unknown error".
>> > I contacted canon support, they told me that the camera has no software
>> > on
>> > it, it is manipulated by movie maker, they recomended to uninstall
>> > movie
>> > maker and re-instal it.
>> > is this the right thing to do, if yes how do i remove movie maker, it
>> > can
>> > not be done from add remove, so what should i do.
>> >
>> > thanks in advance.
>> >
>> > Marc T
>>
>>
>>

Have you tried all the tests I suggest on the pages? It may mean
begging/stealing/borrowing parts from friends, but you need to do it to rule
out faulty products. Come back with those results and then we can try to
help more.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


"Marc" <Marc@discussions.microsoft.com> wrote in message
news:395F6377-52AF-4254-8912-96EF745FCC20@microsoft.com...
> HI cheched the fire whire in control panel, it is fine.
> I can rewind the tape, forward it etc just can not capture.
> I purchase PCDOC 3.5 and tested all DLL etc did a complete pc scan and
> still
> it is not working, I am at lost here.
> my last option is to test my fire wire on another computer but it is a 4
> pin
> cable so it will not fit a desktop.
>
> waiting for more recomendations.
> regards,
> marc
>
>
> "Graham Hughes" wrote:
>
>> Movie maker is part of windows, I wouldn't recommend trying to un-install
>> it
>> at this stage.
>> Which version do you have? You may be able to install an updated version.
>> Otherwise, faulty cables firewire ports etc are a big cause of this, so
>> here
>> are a couple pf p[ages with lots of things to try to help you identify
>> the
>> problem. Please report back with the anserws to the test for more help.
>> http://www.myvideoproblems.com/Probl...notCapture.htm
>> http://www.myvideoproblems.com/Tutor...PcForVideo.htm
>> http://www.myvideoproblems.com/Probl...ngUnderSP2.htm
>>
>>
>> --
>> Graham Hughes
>> MVP Digital Media
>> www.myvideoproblems.co.uk
>> www.dvds2treasure.com
>> www.simplydv.com
>>
>>
>> "Marc" <Marc@discussions.microsoft.com> wrote in message
>> news:F9EEFD46-6954-4747-A504-9DC64FC0A893@microsoft.com...
>> >I have a canon camcorder ZR400, when conneting the camcorder with my pc
>> >with
>> > fire wire, movie maker recognize the zr400, I can rewind the tape, but
>> > when
>> > it go to capture video, an window error come up " unknown error".
>> > I contacted canon support, they told me that the camera has no software
>> > on
>> > it, it is manipulated by movie maker, they recomended to uninstall
>> > movie
>> > maker and re-instal it.
>> > is this the right thing to do, if yes how do i remove movie maker, it
>> > can
>> > not be done from add remove, so what should i do.
>> >
>> > thanks in advance.
>> >
>> > Marc T
>>
>>
>>

the version is 2.1.4026.0
I tested my cable and camcorder on another laptop, it work right away.
my firewire card I think it work because the movie maker can connect to the
camcorder and rewind the tape, yesterday I tested the capture with
Powerdirector4 software and i could scan the tape but when I went to record
the capture it when on error again so I have to think it is something, how do
i test the fire wire card properly?
regards,
marc.

"Graham Hughes" wrote:

> 5.1 is windows, you need to read fiurther down for the MM version number.
>
> --
> Graham Hughes
> MVP Digital Media
> www.myvideoproblems.co.uk
> www.dvds2treasure.com
> www.simplydv.com
>
>
> "Marc" <Marc@discussions.microsoft.com> wrote in message
> news:9C9045D7-B0CC-48F9-B757-CCA390C6DB4A@microsoft.com...
> > movie maker version 5.1 build 2600 came with xp SP2.
> >
> > "Graham Hughes" wrote:
> >
> >> Movie maker is part of windows, I wouldn't recommend trying to un-install
> >> it
> >> at this stage.
> >> Which version do you have? You may be able to install an updated version.
> >> Otherwise, faulty cables firewire ports etc are a big cause of this, so
> >> here
> >> are a couple pf p[ages with lots of things to try to help you identify
> >> the
> >> problem. Please report back with the anserws to the test for more help.
> >> http://www.myvideoproblems.com/Probl...notCapture.htm
> >> http://www.myvideoproblems.com/Tutor...PcForVideo.htm
> >> http://www.myvideoproblems.com/Probl...ngUnderSP2.htm
> >>
> >>
> >> --
> >> Graham Hughes
> >> MVP Digital Media
> >> www.myvideoproblems.co.uk
> >> www.dvds2treasure.com
> >> www.simplydv.com
> >>
> >>
> >> "Marc" <Marc@discussions.microsoft.com> wrote in message
> >> news:F9EEFD46-6954-4747-A504-9DC64FC0A893@microsoft.com...
> >> >I have a canon camcorder ZR400, when conneting the camcorder with my pc
> >> >with
> >> > fire wire, movie maker recognize the zr400, I can rewind the tape, but
> >> > when
> >> > it go to capture video, an window error come up " unknown error".
> >> > I contacted canon support, they told me that the camera has no software
> >> > on
> >> > it, it is manipulated by movie maker, they recomended to uninstall
> >> > movie
> >> > maker and re-instal it.
> >> > is this the right thing to do, if yes how do i remove movie maker, it
> >> > can
> >> > not be done from add remove, so what should i do.
> >> >
> >> > thanks in advance.
> >> >
> >> > Marc T
> >>
> >>
> >>
>
>
>