when burning audio cds, the program would freeze up the computer. i figured
i should probably reinstall the program. i went to 'add/remove programs and
selected 'windows media player' under 'service pack 2 updates' in the list.
when i clicked on 'change/remove, i was informed that a rollback was
necessary, so i allowed it, and was then was advised that a restart was
necessary in order for the changes to take effect.
when i restarted and tried to open the media player, the install wizard came
up and the program was installed, but it was not on the programs list in
'add/remove programs', and when i tried to open media player,it was still
series 10 [i had presumed 'rollback' meant series 9 would be there instead],
but wouldn't open--i received this: 'an internal application error has
occurred'.
therefore, i cannot open the program at all, and i cannot unistall it.
what would be my next step, as i cannot access the program in any way??

thank you in advance--you folks have been of immnse assistance when i've
posted regarding previous problems..
allyson

Do not attempt to uninstall WMP. Download new WMP10 and install
overtop of your old version.
Windows Media 9 Series (WMP10 upgrade)
http://www.microsoft.com/windows/win...d/download.asp
--
XP-WNP
Today is the first day of the
rest of your life.


"circe 801 [allyson]" wrote:

> when burning audio cds, the program would freeze up the computer. i figured
> i should probably reinstall the program. i went to 'add/remove programs and
> selected 'windows media player' under 'service pack 2 updates' in the list.
> when i clicked on 'change/remove, i was informed that a rollback was
> necessary, so i allowed it, and was then was advised that a restart was
> necessary in order for the changes to take effect.
> when i restarted and tried to open the media player, the install wizard came
> up and the program was installed, but it was not on the programs list in
> 'add/remove programs', and when i tried to open media player,it was still
> series 10 [i had presumed 'rollback' meant series 9 would be there instead],
> but wouldn't open--i received this: 'an internal application error has
> occurred'.
> therefore, i cannot open the program at all, and i cannot unistall it.
> what would be my next step, as i cannot access the program in any way??
>
> thank you in advance--you folks have been of immnse assistance when i've
> posted regarding previous problems..
> allyson

byte--

thanks so much for your reply!! i actually solved the prob myself by
using system restore--so far, so good. i will surely keep your solution in
mind--just in case this fix doesn't last...

thanks again!!

"Byte" wrote:

> Do not attempt to uninstall WMP. Download new WMP10 and install
> overtop of your old version.
> Windows Media 9 Series (WMP10 upgrade)
> http://www.microsoft.com/windows/win...d/download.asp
> --
> XP-WNP
> Today is the first day of the
> rest of your life.
>
>
> "circe 801 [allyson]" wrote:
>
> > when burning audio cds, the program would freeze up the computer. i figured
> > i should probably reinstall the program. i went to 'add/remove programs and
> > selected 'windows media player' under 'service pack 2 updates' in the list.
> > when i clicked on 'change/remove, i was informed that a rollback was
> > necessary, so i allowed it, and was then was advised that a restart was
> > necessary in order for the changes to take effect.
> > when i restarted and tried to open the media player, the install wizard came
> > up and the program was installed, but it was not on the programs list in
> > 'add/remove programs', and when i tried to open media player,it was still
> > series 10 [i had presumed 'rollback' meant series 9 would be there instead],
> > but wouldn't open--i received this: 'an internal application error has
> > occurred'.
> > therefore, i cannot open the program at all, and i cannot unistall it.
> > what would be my next step, as i cannot access the program in any way??
> >
> > thank you in advance--you folks have been of immnse assistance when i've
> > posted regarding previous problems..
> > allyson