I think there has been an issue with either my Easy CD 5 or with Puretracks
Music Download manager or Kazaa with my WMP. While having all three programs
open and downloading music, the download manager for Puretracks suddenly
froze and I had to reboot. After reboot, the audio on WMP no longer works.
WMP appears to be playing, there is just no sound. Speakers are all properly
connected and I can listen to music from within Kazaa and within the Easy CD
program, just not through WMP10.
I have tried uninstalling Easy CD several times. I have removed the WMP10
upgrade back to 9. Nothing seems to work to get the audio back. Any
suggestions? Can I totally remove WMP10 to try reinstalling it. Is anyone
aware of any software conflicts between these programs? Thanks so much.

Added info - I was just able to get a CD to play in WMP by switching from
digital to analog in the properties for the CDR. However, there is no option
to switch to analog for my music files in my computer, so I still can't play
them. Hope this helps to zero in on what the problem might be. Thanks again.

Also added note - this whole problem started shortly after downloading the
latest windows update. May have nothing to do with it, but thought I'd
mention.

"bongogirl" wrote:

> I think there has been an issue with either my Easy CD 5 or with Puretracks
> Music Download manager or Kazaa with my WMP. While having all three programs
> open and downloading music, the download manager for Puretracks suddenly
> froze and I had to reboot. After reboot, the audio on WMP no longer works.
> WMP appears to be playing, there is just no sound. Speakers are all properly
> connected and I can listen to music from within Kazaa and within the Easy CD
> program, just not through WMP10.
> I have tried uninstalling Easy CD several times. I have removed the WMP10
> upgrade back to 9. Nothing seems to work to get the audio back. Any
> suggestions? Can I totally remove WMP10 to try reinstalling it. Is anyone
> aware of any software conflicts between these programs? Thanks so much.

In news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com,
bongogirl <bongogirl@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> I think there has been an issue with either my Easy CD 5 or with
> Puretracks Music Download manager or Kazaa with my WMP. While having
> all three programs open and downloading music, the download manager
> for Puretracks suddenly froze and I had to reboot. After reboot, the
> audio on WMP no longer works. WMP appears to be playing, there is
> just no sound. Speakers are all properly connected and I can listen
> to music from within Kazaa and within the Easy CD program, just not
> through WMP10.
> I have tried uninstalling Easy CD several times. I have removed the
> WMP10 upgrade back to 9. Nothing seems to work to get the audio
> back. Any suggestions? Can I totally remove WMP10 to try
> reinstalling it. Is anyone aware of any software conflicts between
> these programs? Thanks so much.

Kazza is bad... It's malware... (Spyware, trojan, virus, etc...)

Start there...

KazzaBegone
http://www.spychecker.com/program/kazaagone.html

Malware Cleaning:
http://kgiii.info/windows/all/general/malwarefix.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

"My life is spent in one long effort to escape from the commonplaces of
existence." - Sherlock Holmes

Hi Galen,

Thanks so much for your response. I don't think it's Kazaa which caused
the problem. I run Kazaa lite to avoid all the spyware. I have had no such
problems on any of my other computers which also run Kazaa.

I think it has to do with the reboot and the computer settings or drivers
becoming "misdirected". Since I know the speakers and sound driver are
working properly (computer sounds, CD - analog only, etc.) I think it has to
do with the settings for digital.

Everything "looks" ok with everything I check, settings-wise. So I just
don't know what else to do.

Any suggestions?

Thanks so much,

"Galen" wrote:

> In news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com,
> bongogirl <bongogirl@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > I think there has been an issue with either my Easy CD 5 or with
> > Puretracks Music Download manager or Kazaa with my WMP. While having
> > all three programs open and downloading music, the download manager
> > for Puretracks suddenly froze and I had to reboot. After reboot, the
> > audio on WMP no longer works. WMP appears to be playing, there is
> > just no sound. Speakers are all properly connected and I can listen
> > to music from within Kazaa and within the Easy CD program, just not
> > through WMP10.
> > I have tried uninstalling Easy CD several times. I have removed the
> > WMP10 upgrade back to 9. Nothing seems to work to get the audio
> > back. Any suggestions? Can I totally remove WMP10 to try
> > reinstalling it. Is anyone aware of any software conflicts between
> > these programs? Thanks so much.
>
> Kazza is bad... It's malware... (Spyware, trojan, virus, etc...)
>
> Start there...
>
> KazzaBegone
> http://www.spychecker.com/program/kazaagone.html
>
> Malware Cleaning:
> http://kgiii.info/windows/all/general/malwarefix.html
>
> --
> Galen - MS MVP - Windows (Shell/User & IE)
> http://dts-l.org/
>
> "My life is spent in one long effort to escape from the commonplaces of
> existence." - Sherlock Holmes
>
>
>

My first suggestion would be to check WMP's Tools:Optionsevices:Speakers
and make sure the right output is selected. Second,
http://zachd.com/pss/pss.html#dsound may help further...

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com...
>I think there has been an issue with either my Easy CD 5 or with Puretracks
> Music Download manager or Kazaa with my WMP. While having all three
> programs
> open and downloading music, the download manager for Puretracks suddenly
> froze and I had to reboot. After reboot, the audio on WMP no longer
> works.
> WMP appears to be playing, there is just no sound. Speakers are all
> properly
> connected and I can listen to music from within Kazaa and within the Easy
> CD
> program, just not through WMP10.
> I have tried uninstalling Easy CD several times. I have removed the WMP10
> upgrade back to 9. Nothing seems to work to get the audio back. Any
> suggestions? Can I totally remove WMP10 to try reinstalling it. Is
> anyone
> aware of any software conflicts between these programs? Thanks so much.

Thanks for your suggestion, but the speakers are in fact properly configured,
and I have sound on all my other applications, so there's no problem with the
speakers themselves. I also created a new user account on the computer and
WMP works perfectly on it - all connected exactly the same on the main.
I'm getting quite frustrated as I have tried everything, including restoring
to an earlier date, removing various programs and reinstalling, removing WMP
10 and reinstalling 9, then back again. As I look through the site, I see
that many others have had similar problems, but I haven't been able to find
any solutions yet. Any help would be immensely appreciated. This did happen
shortly after a Windows Update, so I am wondering if there is something with
that update. Thanks.

"zachd [ms]" wrote:

>
> My first suggestion would be to check WMP's Tools:Optionsevices:Speakers
> and make sure the right output is selected. Second,
> http://zachd.com/pss/pss.html#dsound may help further...
>
> --
> (speaking for myself and doing this in my free time)
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
> news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com...
> >I think there has been an issue with either my Easy CD 5 or with Puretracks
> > Music Download manager or Kazaa with my WMP. While having all three
> > programs
> > open and downloading music, the download manager for Puretracks suddenly
> > froze and I had to reboot. After reboot, the audio on WMP no longer
> > works.
> > WMP appears to be playing, there is just no sound. Speakers are all
> > properly
> > connected and I can listen to music from within Kazaa and within the Easy
> > CD
> > program, just not through WMP10.
> > I have tried uninstalling Easy CD several times. I have removed the WMP10
> > upgrade back to 9. Nothing seems to work to get the audio back. Any
> > suggestions? Can I totally remove WMP10 to try reinstalling it. Is
> > anyone
> > aware of any software conflicts between these programs? Thanks so much.
>
>
>

Actually, WMP uses a 'newer' output for your sound card, so my suggestions
really do have merit. Other apps don't use the sound card the same way, as
you've noticed. =)

-Zach
--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
news:79A35D7C-A666-49A0-A46D-3075E32959AC@microsoft.com...
> Thanks for your suggestion, but the speakers are in fact properly
> configured,
> and I have sound on all my other applications, so there's no problem with
> the
> speakers themselves. I also created a new user account on the computer
> and
> WMP works perfectly on it - all connected exactly the same on the main.
> I'm getting quite frustrated as I have tried everything, including
> restoring
> to an earlier date, removing various programs and reinstalling, removing
> WMP
> 10 and reinstalling 9, then back again. As I look through the site, I see
> that many others have had similar problems, but I haven't been able to
> find
> any solutions yet. Any help would be immensely appreciated. This did
> happen
> shortly after a Windows Update, so I am wondering if there is something
> with
> that update. Thanks.
>
> "zachd [ms]" wrote:
>
>>
>> My first suggestion would be to check WMP's
>> Tools:Optionsevices:Speakers
>> and make sure the right output is selected. Second,
>> http://zachd.com/pss/pss.html#dsound may help further...
>>
>> --
>> (speaking for myself and doing this in my free time)
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
>> news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com...
>> >I think there has been an issue with either my Easy CD 5 or with
>> >Puretracks
>> > Music Download manager or Kazaa with my WMP. While having all three
>> > programs
>> > open and downloading music, the download manager for Puretracks
>> > suddenly
>> > froze and I had to reboot. After reboot, the audio on WMP no longer
>> > works.
>> > WMP appears to be playing, there is just no sound. Speakers are all
>> > properly
>> > connected and I can listen to music from within Kazaa and within the
>> > Easy
>> > CD
>> > program, just not through WMP10.
>> > I have tried uninstalling Easy CD several times. I have removed the
>> > WMP10
>> > upgrade back to 9. Nothing seems to work to get the audio back. Any
>> > suggestions? Can I totally remove WMP10 to try reinstalling it. Is
>> > anyone
>> > aware of any software conflicts between these programs? Thanks so
>> > much.
>>
>>
>>

Have you verified the mute switch on the WMP console is off?

"bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com...
>I think there has been an issue with either my Easy CD 5 or with Puretracks
> Music Download manager or Kazaa with my WMP. While having all three
> programs
> open and downloading music, the download manager for Puretracks suddenly
> froze and I had to reboot. After reboot, the audio on WMP no longer
> works.
> WMP appears to be playing, there is just no sound. Speakers are all
> properly
> connected and I can listen to music from within Kazaa and within the Easy
> CD
> program, just not through WMP10.
> I have tried uninstalling Easy CD several times. I have removed the WMP10
> upgrade back to 9. Nothing seems to work to get the audio back. Any
> suggestions? Can I totally remove WMP10 to try reinstalling it. Is
> anyone
> aware of any software conflicts between these programs? Thanks so much.