I am sure someone can answer this question. I have written to customer
service:-) I am sure it will take days for an answer, possibly someone
knows the answer.
In Feb 2005 I pd. for version 9 of Musicmatch Jukebox plus. $19.99. I
thought this was a one time fee. I upgraded to Version 10 this last
week. When I check my account
it says
Musicmatch Jukebox It appears you are using the free version of
Musicmatch Jukebox


I wrote Musicmatch and got a response with my key number (which I already
knew) and an explanation - If our key does not work it may be because
you have requested a key for a version which is different from that which
you have installed. Yes I upgraded to version 10. Do I have to pay
another fee to use version 10? Thanks in advance for any help you can give
me.

Cindy wrote:
> I am sure someone can answer this question. I have written to customer
> service:-) I am sure it will take days for an answer, possibly someone
> knows the answer.
> In Feb 2005 I pd. for version 9 of Musicmatch Jukebox plus. $19.99. I
> thought this was a one time fee. I upgraded to Version 10 this last
> week. When I check my account it says
> Musicmatch Jukebox It appears you are using the free version of
> Musicmatch Jukebox
>
>
> I wrote Musicmatch and got a response with my key number (which I already
> knew) and an explanation - If our key does not work it may be because
> you have requested a key for a version which is different from that which
> you have installed. Yes I upgraded to version 10. Do I have to pay
> another fee to use version 10?

No... it should be a ONE time fee, and somehow you got the *wrong* upgrade
version. That is, unless they gave MM PLUS users a conversion deadline to
upgrade before the merger, or some special instructions I'm not aware of.
I use the free version, so hopefully someone who has PLUS will confirm this
for you. I think there would be quite a furor, that we would have heard
about, if you had to pay again... one year later.

I hate to tell you this, but you are probably going to have to wait until
you get a *live* person from MM to understand your problem. This changeover
to Yahoo management and all the site changes probably have something to do
with it.

Have you tried *registering* again with your key from the 2005 purchase?

Under "Help", "Registration" in MMJB 10... have you entered your version 9
key, under "Enter Key"... to see if your options will change?
bj

Unfortunately yes you do. My experience with MM has been dismal. An update to
MM 10 caused my old computer to crash and was not bootable even in safe mode.
After a complete reformat and reinstall - same thing after error messages. No
help from MM. I tried 3 times to get it to work after reformats. They twice
sent me a form letter on how to uninstall and reinstall. No help whatsoever
on the error messages etc. I had paid for the full version AND another 39.95
for all future updates. Even now I am scared to even try to install it on my
new computer. Absoluely NO help from them.
Jim

"Cindy" wrote:

> I am sure someone can answer this question. I have written to customer
> service:-) I am sure it will take days for an answer, possibly someone
> knows the answer.
> In Feb 2005 I pd. for version 9 of Musicmatch Jukebox plus. $19.99. I
> thought this was a one time fee. I upgraded to Version 10 this last
> week. When I check my account
> it says
> Musicmatch Jukebox It appears you are using the free version of
> Musicmatch Jukebox
>
>
> I wrote Musicmatch and got a response with my key number (which I already
> knew) and an explanation - If our key does not work it may be because
> you have requested a key for a version which is different from that which
> you have installed. Yes I upgraded to version 10. Do I have to pay
> another fee to use version 10? Thanks in advance for any help you can give
> me