We went into IE and clicked on Stop as soon as it tried to load a webpage
and it allowed us to go to Tool/Add-Ons to disable all of her add-ons (AIM,
Windows Messenger, Java, Google, etc.). We then closed IE and reopened it
gave us the "Internet Explorer has encountered a problem and needs to close"
error message. We cloed it went in again re-enabled Java, closed IE,
restarted it again and it actually loaded a webpage... but then it gave us
the IE has encountered a problem error again. We tried rebooting, disabling
and re-enabling Java, etc., but could not get IE to load a page again. Every
time IE starts it give us the "encountered a problem" message with our only
option being to close IE.

I had the customer go to a command prompt and ping Yahoo.com and she got 4
replies so I'm fairly sure TCP/IP and all is OK and that the problem is with
IE. Do you agree? Is there a way to uninstall/reinstall or repair IE in XP?

Thank you for your continued great help.

Tim Anderson


"Quaoar" <quaoar@tenthplanet.net> wrote in message
news:u933C373FHA.2552@TK2MSFTNGP10.phx.gbl...
>
> "Tim Anderson" <computers@transport.com> wrote in message
> news:uyeDAz23FHA.3880@TK2MSFTNGP12.phx.gbl...
> > We have a customer running XP-home addition on a Dell desktop that's
> > about 1
> > year old. She says she noticed her computer running somewhat slower
> > about a
> > week ago and then two days ago she could no longer get on the
> > Internet.
> > She's a college student and has an Ipod and downloads music. She says
> > this
> > has been working fine until her recent problem.
> >
> > When she starts IE is says (in the lower left corner) connecting to
> > (it
> > lists an IP address), then it simply closes and she's back at the
> > Desktop.
> > No error messages, nothing. She just can't get connected. She has
> > McAfee but
> > it has not been updated recently. She's using Comcast (cable).
> >
> > I had her download McAfee Stinger (the latest version updated on
> > 10/5/05) on
> > her mother's computer, transfer it to a floppy and run it on her
> > computer. I
> > know it only checks for 54 different viruses/worms/trojans but the
> > ones it
> > looks for are the most common offenders. It found nothing.
> >
> > Just for fun We considered doing a system restore to before she
> > started
> > having problems, but she could not choose a prior month to select a
> > restore
> > point (clicking on the previous month arrow in the calendar did
> > nothing).
> >
> > Any suggestions you have will be greatly appreciated.
> >
> > Thank you,
> >
> > Tim Anderson
> >
> >
>
> In task manager, does the person see iexplore.exe running in about
> 10,000K? If IE is started again, will it then start normally? This
> particular problem can be resolved by disabling every Add-on in
> Tools/Add-ons; the user would have to be able to get IE to start the
> second time to make this work. Safe Mode might present an avenue for
> disabling the Add-ons. You might also have the user uninstall all Google
> apps, any Adobe Reader helpers in Add-Remove programs.
>
> Q
>
>