Thanks Quaoar, that fixed my problem. I'd click Internet Explorer and it
would start a process but not show the active window. When I checked in task
manager there were heaps of them but only one window!!

The add-ons I disable were:
{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}
DriveLetterAccess by Sonic Solutions
Research

Do you know what these do and which ones are causing the problem?

"Quaoar" wrote:

> In task manager, does the person see iexplore.exe running in about
> 10,000K? If IE is started again, will it then start normally? This
> particular problem can be resolved by disabling every Add-on in
> Tools/Add-ons; the user would have to be able to get IE to start the
> second time to make this work. Safe Mode might present an avenue for
> disabling the Add-ons. You might also have the user uninstall all Google
> apps, any Adobe Reader helpers in Add-Remove programs.
>
> Q
>
>
>