> "Tim Anderson" <computers@transport.com> wrote in message
> news:uyeDAz23FHA.3880@TK2MSFTNGP12.phx.gbl...
> > We have a customer running XP-home addition on a Dell desktop that's
> > about 1
> > year old. She says she noticed her computer running somewhat slower
> > about a
> > week ago and then two days ago she could no longer get on the
> > Internet.
> > She's a college student and has an Ipod and downloads music. She says
> > this
> > has been working fine until her recent problem.
> >
> > When she starts IE is says (in the lower left corner) connecting to
> > (it
> > lists an IP address), then it simply closes and she's back at the
> > Desktop.
> > No error messages, nothing. She just can't get connected. She has
> > McAfee but
> > it has not been updated recently. She's using Comcast (cable).
> >
> > I had her download McAfee Stinger (the latest version updated on
> > 10/5/05) on
> > her mother's computer, transfer it to a floppy and run it on her
> > computer. I
> > know it only checks for 54 different viruses/worms/trojans but the
> > ones it
> > looks for are the most common offenders. It found nothing.
> >
> > Just for fun We considered doing a system restore to before she
> > started
> > having problems, but she could not choose a prior month to select a
> > restore
> > point (clicking on the previous month arrow in the calendar did
> > nothing).
> >
> > Any suggestions you have will be greatly appreciated.
> >
> > Thank you,
> >
> > Tim Anderson
> >
> >

"Quaoar" <quaoar@tenthplanet.net> wrote in message
news:u933C373FHA.2552@TK2MSFTNGP10.phx.gbl...
> In task manager, does the person see iexplore.exe running in about
> 10,000K? If IE is started again, will it then start normally? This
> particular problem can be resolved by disabling every Add-on in
> Tools/Add-ons; the user would have to be able to get IE to start the
> second time to make this work. Safe Mode might present an avenue for
> disabling the Add-ons. You might also have the user uninstall all Google
> apps, any Adobe Reader helpers in Add-Remove programs.
>
> Q

We went into IE and clicked on Stop as soon as it tried to load a webpage
and it allowed us to go to Tool/Add-Ons to disable all of her add-ons (AIM,
Windows Messenger, Java, Google, etc.). We then closed IE and reopened it
gave us the "Internet Explorer has encountered a problem and needs to close"
error message. We cloed it went in again re-enabled Java, closed IE,
restarted it again and it actually loaded a webpage... but then it gave us
the IE has encountered a problem error again. We tried rebooting, disabling
and re-enabling Java, etc., but could not get IE to load a page again. Every
time IE starts it give us the "encountered a problem" message with our only
option being to close IE.

I had the customer go to a command prompt and ping Yahoo.com and she got 4
replies so I'm fairly sure TCP/IP and all is OK and that the problem is with
IE. Do you agree?

Thank you for your continued great help.

Tim Anderson

On Fri, 11 Nov 2005 15:51:44 -0800, "Tim Anderson"
<computers@transport.com> wrote:

>> >

<snip>

>We went into IE and clicked on Stop as soon as it tried to load a webpage
>and it allowed us to go to Tool/Add-Ons to disable all of her add-ons (AIM,
>Windows Messenger, Java, Google, etc.). We then closed IE and reopened it
>gave us the "Internet Explorer has encountered a problem and needs to close"
>error message. We cloed it went in again re-enabled Java, closed IE,
>restarted it again and it actually loaded a webpage... but then it gave us
>the IE has encountered a problem error again. We tried rebooting, disabling
>and re-enabling Java, etc., but could not get IE to load a page again. Every
>time IE starts it give us the "encountered a problem" message with our only
>option being to close IE.
>
>I had the customer go to a command prompt and ping Yahoo.com and she got 4
>replies so I'm fairly sure TCP/IP and all is OK and that the problem is with
>IE. Do you agree?
>
>Thank you for your continued great help.
>
>Tim Anderson
>
Hello,

My customer's symptoms = able to ping, able to update spybot, able to
update adaware, tcp/ip okay. IE6 and Firefox opened and then
shutdown.....IE6 with the same error message as stated above.

My solution = Running in Safe Mode

1. Adaware numerous times
2. Spybot search and destroy numerous times
3. CWS Shredder a few times
4. HiJack This..........numerous times W/cleanup......This program was
critical in helping me clean the machine.

And finally when this didn't completly solve the problem,

5. Pulling the hard drive and slaving it on another system and running
an updated version of Mcaffee and Adaware to scan the drive.

All worked well after putting the HD back in.

All this said,

Follow the excellant cleanup advice given by the experts in this
newsgroup.....and follow the advice to the letter. It works! The
programs mentioned above, along with a firewall and an Anti virus
program are very useful in keeping your computer clean and free of
bugs.

Your machine is seriously infested, but can be cured. Programs like
Hijack this are not for novices....Make sure you know what you're
doing!

The machine I'm telling you about had 1200+ adaware items, 350+ spybot
items, 75+ hijack this items, and 15+ CWS items.......I can't tell you
which was the main culprit.


HTH YMMV

Buck

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