Hi everyone,

I need some help. I have Windows XP Home Edition at my home. I am the only
user. I just got RoadRunner about a month ago. Here is my problem. After
about I would say 4 hours something causes my RoadRunner to disconnect I
think. When I click on Internet Explorer my home page won't load. I get
that Page Unavailable or Need to check your browser settings message. So I
then log off Windows and log back on and my connection picks up again. I
have tried many many things. I made sure that my Power Options were correct
in that the monitor or hard drive never shuts down. So any ideas? It's a
pain in the butt. I even tried disconnecting my modem to see if that helped
after I reconnected it. It didn't. Please help!

Thanks!

Karen wrote:

> Hi everyone,
>
> I need some help. I have Windows XP Home Edition at my home. I am
> the only
> user. I just got RoadRunner about a month ago. Here is my problem.
> After about I would say 4 hours something causes my RoadRunner to
> disconnect I
> think. When I click on Internet Explorer my home page won't load. I
> get
> that Page Unavailable or Need to check your browser settings message.
> So I
> then log off Windows and log back on and my connection picks up again.
> I
> have tried many many things. I made sure that my Power Options were
> correct
> in that the monitor or hard drive never shuts down. So any ideas?
> It's a
> pain in the butt. I even tried disconnecting my modem to see if that
> helped
> after I reconnected it. It didn't. Please help!
>
> Thanks!

Check the power management tab on the network adapter. Go to the Control
Panel System applet, Hardware, Device Manager. Expand Network Adapters
and find the one you are using to connect to the cable modem.
Double-click it to get its Properties. On the power management tab,
uncheck "Allow Windows to turn off this device when not in use".

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

On Fri, 14 Oct 2005 06:05:02 -0700, Karen wrote:

> Hi everyone,
>
> I need some help. I have Windows XP Home Edition at my home. I am the only
> user. I just got RoadRunner about a month ago. Here is my problem. After
> about I would say 4 hours something causes my RoadRunner to disconnect I
> think. When I click on Internet Explorer my home page won't load. I get
> that Page Unavailable or Need to check your browser settings message. So I
> then log off Windows and log back on and my connection picks up again. I
> have tried many many things. I made sure that my Power Options were correct
> in that the monitor or hard drive never shuts down. So any ideas? It's a
> pain in the butt. I even tried disconnecting my modem to see if that helped
> after I reconnected it. It didn't. Please help!
>
> Thanks!

How are you connected to RoadRunner? May need to adjust power options per
device. Example, if using a USB modem, adjust power options for the USB
connections. To do this: Device Manager> Properties for device. Look for a
"Power Management" page. Remove check from "allow computer to turn off this
device to save power."

--
Sharon F
MS-MVP ~ Windows Shell/User

Thank you so much. Someone else responded exactly the same way and one of
the tech guys told me the same things. I was going nuts. Thanks for your
help!

"Sharon F" wrote:

> On Fri, 14 Oct 2005 06:05:02 -0700, Karen wrote:
>
> > Hi everyone,
> >
> > I need some help. I have Windows XP Home Edition at my home. I am the only
> > user. I just got RoadRunner about a month ago. Here is my problem. After
> > about I would say 4 hours something causes my RoadRunner to disconnect I
> > think. When I click on Internet Explorer my home page won't load. I get
> > that Page Unavailable or Need to check your browser settings message. So I
> > then log off Windows and log back on and my connection picks up again. I
> > have tried many many things. I made sure that my Power Options were correct
> > in that the monitor or hard drive never shuts down. So any ideas? It's a
> > pain in the butt. I even tried disconnecting my modem to see if that helped
> > after I reconnected it. It didn't. Please help!
> >
> > Thanks!
>
> How are you connected to RoadRunner? May need to adjust power options per
> device. Example, if using a USB modem, adjust power options for the USB
> connections. To do this: Device Manager> Properties for device. Look for a
> "Power Management" page. Remove check from "allow computer to turn off this
> device to save power."
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>

thanks so much for helping me! You ROCK!

"Malke" wrote:

> Karen wrote:
>
> > Hi everyone,
> >
> > I need some help. I have Windows XP Home Edition at my home. I am
> > the only
> > user. I just got RoadRunner about a month ago. Here is my problem.
> > After about I would say 4 hours something causes my RoadRunner to
> > disconnect I
> > think. When I click on Internet Explorer my home page won't load. I
> > get
> > that Page Unavailable or Need to check your browser settings message.
> > So I
> > then log off Windows and log back on and my connection picks up again.
> > I
> > have tried many many things. I made sure that my Power Options were
> > correct
> > in that the monitor or hard drive never shuts down. So any ideas?
> > It's a
> > pain in the butt. I even tried disconnecting my modem to see if that
> > helped
> > after I reconnected it. It didn't. Please help!
> >
> > Thanks!
>
> Check the power management tab on the network adapter. Go to the Control
> Panel System applet, Hardware, Device Manager. Expand Network Adapters
> and find the one you are using to connect to the cable modem.
> Double-click it to get its Properties. On the power management tab,
> uncheck "Allow Windows to turn off this device when not in use".
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Ok I came home at lunch and did what you both told me to do. I went to the
control panel, system, device manager and then to network adapter, properties
and then power management and unchecked the box. Then I went back to work.
When I came home about 5 hours later I still had the same problem where my
internet wouldn't come up. I had to log off and log on again. What is going
on? Did I need to reboot my system for this change to have taken effect?
It's really driving me nuts!!! Please help again if you wouldn't mind.
Thanks! Karen


"Malke" wrote:

> Karen wrote:
>
> > Hi everyone,
> >
> > I need some help. I have Windows XP Home Edition at my home. I am
> > the only
> > user. I just got RoadRunner about a month ago. Here is my problem.
> > After about I would say 4 hours something causes my RoadRunner to
> > disconnect I
> > think. When I click on Internet Explorer my home page won't load. I
> > get
> > that Page Unavailable or Need to check your browser settings message.
> > So I
> > then log off Windows and log back on and my connection picks up again.
> > I
> > have tried many many things. I made sure that my Power Options were
> > correct
> > in that the monitor or hard drive never shuts down. So any ideas?
> > It's a
> > pain in the butt. I even tried disconnecting my modem to see if that
> > helped
> > after I reconnected it. It didn't. Please help!
> >
> > Thanks!
>
> Check the power management tab on the network adapter. Go to the Control
> Panel System applet, Hardware, Device Manager. Expand Network Adapters
> and find the one you are using to connect to the cable modem.
> Double-click it to get its Properties. On the power management tab,
> uncheck "Allow Windows to turn off this device when not in use".
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Karen wrote:

> Ok I came home at lunch and did what you both told me to do. I went
> to the control panel, system, device manager and then to network
> adapter, properties
> and then power management and unchecked the box. Then I went back to
> work. When I came home about 5 hours later I still had the same
> problem where my
> internet wouldn't come up. I had to log off and log on again. What
> is going
> on? Did I need to reboot my system for this change to have taken
> effect?
> It's really driving me nuts!!! Please help again if you wouldn't
> mind. Thanks! Karen

Things to try, making only one change at a time and testing after each
change:

1. Swap out the ethernet cable for a new one.
2. Swap out the network card for a known-working one. If you are using
an onboard ethernet adapter, add a PCI network card.
3. Are both the computer and the cable modem in an area where they get
good air circulation? Possibly one or the other is overheating. Feel
the cable modem. If it is more than just warm, get your cable company
to replace it.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User