media player problems

not really a 'new user', but do need 'layman's-type' help.
when burning audio cds, the program usually freezes the computer. i figured
i should probably reinstall the program. i went to 'add/remove programs and
selected 'windows media player' under 'service pack 2 updates' in the list.
i was informed that a rollback was necessary, so i allowed it, and was then
advised a restart was necessary in order for the changes to take effect.
when i restarted, media player was no longer on the programs list in
'add/remove programs', and when i tried to open media player,it was still
series 10 [i had presumed 'rollback' meant series 9 would be there instead],
and i received this: an internal application error has occurred'. what would
be my next step, as i cannot even access the program??

thank you in advance--you folks have been of immense assistance when i've
posted regarding previous problems...
allyson

Your question can best be answered by reposting in the
"Windows Media Player" newsgroup:

Visit the "Official" Windows Media Player Newsgroup:
news://msnews.microsoft.com/microsof...wsmedia.player

Windows Media Player FAQ
http://www.microsoft.com/windows/win...layer/faq.aspx

Windows Media Player: WMP mini FAQ (Excellent Site!)
http://www.nwlink.com/~zachd/pss/pss.html

Windows Media Player Support Center
http://support.microsoft.com/default.aspx?scid=FH;[LN];wmp

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

"circe 801 [allyson]" wrote:

| not really a 'new user', but do need 'layman's-type' help.
| when burning audio cds, the program usually freezes the computer. i figured
| i should probably reinstall the program. i went to 'add/remove programs and
| selected 'windows media player' under 'service pack 2 updates' in the list.
| i was informed that a rollback was necessary, so i allowed it, and was then
| advised a restart was necessary in order for the changes to take effect.
| when i restarted, media player was no longer on the programs list in
| 'add/remove programs', and when i tried to open media player,it was still
| series 10 [i had presumed 'rollback' meant series 9 would be there instead],
| and i received this: an internal application error has occurred'. what would
| be my next step, as i cannot even access the program??
|
| thank you in advance--you folks have been of immense assistance when i've
| posted regarding previous problems...
| allyson