I've been trying off and on to install SP2 for about a year but have never
been able to get the installation to complete.

Initially I was getting complete system crashes and now more recently the
installation stops part way through the "backing up files" routine with
various messages about being unable to back up certain registry keys.

If I choose to 'ignore' the individual messages the installation procees
continues for a little while before the final error message tells me that SP2
has been unable to be installed.

Various other automatic updates have been successful just not SP2 !!

Any bright ideas?

Mike M

Mike M wrote:

> I've been trying off and on to install SP2 for about a year but have
> never been able to get the installation to complete.
>
> Initially I was getting complete system crashes and now more recently
> the installation stops part way through the "backing up files" routine
> with various messages about being unable to back up certain registry
> keys.
>
> If I choose to 'ignore' the individual messages the installation
> procees continues for a little while before the final error message
> tells me that SP2 has been unable to be installed.
>
> Various other automatic updates have been successful just not SP2 !!
>
> Any bright ideas?

Since you've told us nothing about your computer or the text of the
error messages, you can't get a specific answer. Here are links to help
you troubleshoot:

http://www.kellys-korner-xp.com/xp_s.htm#sp2 - Windows SP2 Information,
Guidelines and Troubleshooting

Troubleshooting SP2 for Windows XP
http://www.michna.com/kb/WxSP2.htm

http://aumha.net - See SP2 forums

http://support.microsoft.com/default...r=windowsxpsp2
Note that there is a "contact a support professional" link on the upper
right.

Or take the machine to a professional computer repair shop (not your
local version of BigStoreUSA) for diagnosis and fixing.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

Malke

Thanks for prompt response:

System Inf as follows

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name MEGAMESH
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type X86-based PC
Processor x86 Family 15 Model 5 Stepping 10 AuthenticAMD ~2403 Mhz
BIOS Version/Date American Megatrends Inc. 1002.019, 10/12/2003
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name MEGAMESH\Michael
Time Zone GMT Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 435.65 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.98 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys

Typical error message:

Service Pack 2 Setup could not backup registry key
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\MSMSGS
to file C:\WINDOWS\$NtServicePackUninstall$\reg00919. 5:Access is denied

I then get options to Abort, Retry, Ignore

Rgds

Mike

"Malke" wrote:

> Mike M wrote:
>
> > I've been trying off and on to install SP2 for about a year but have
> > never been able to get the installation to complete.
> >
> > Initially I was getting complete system crashes and now more recently
> > the installation stops part way through the "backing up files" routine
> > with various messages about being unable to back up certain registry
> > keys.
> >
> > If I choose to 'ignore' the individual messages the installation
> > procees continues for a little while before the final error message
> > tells me that SP2 has been unable to be installed.
> >
> > Various other automatic updates have been successful just not SP2 !!
> >
> > Any bright ideas?
>
> Since you've told us nothing about your computer or the text of the
> error messages, you can't get a specific answer. Here are links to help
> you troubleshoot:
>
> http://www.kellys-korner-xp.com/xp_s.htm#sp2 - Windows SP2 Information,
> Guidelines and Troubleshooting
>
> Troubleshooting SP2 for Windows XP
> http://www.michna.com/kb/WxSP2.htm
>
> http://aumha.net - See SP2 forums
>
> http://support.microsoft.com/default...r=windowsxpsp2
> Note that there is a "contact a support professional" link on the upper
> right.
>
> Or take the machine to a professional computer repair shop (not your
> local version of BigStoreUSA) for diagnosis and fixing.
>
> Malke
> --
> MS-MVP Windows User/Shell
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"
>

Mike M wrote:

> Malke
>
> Thanks for prompt response:
>
> System Inf as follows
>
> OS Name Microsoft Windows XP Home Edition
> Version 5.1.2600 Service Pack 1 Build 2600
> OS Manufacturer Microsoft Corporation
> System Name MEGAMESH
> System Manufacturer To Be Filled By O.E.M.
> System Model To Be Filled By O.E.M.
> System Type X86-based PC
> Processor x86 Family 15 Model 5 Stepping 10 AuthenticAMD ~2403 Mhz
> BIOS Version/Date American Megatrends Inc. 1002.019, 10/12/2003
> SMBIOS Version 2.3
> Windows Directory C:\WINDOWS
> System Directory C:\WINDOWS\System32
> Boot Device \Device\HarddiskVolume2
> Locale United Kingdom
> Hardware Abstraction Layer Version = "5.1.2600.1106
> (xpsp1.020828-1920)"
> User Name MEGAMESH\Michael
> Time Zone GMT Standard Time
> Total Physical Memory 512.00 MB
> Available Physical Memory 435.65 MB
> Total Virtual Memory 2.00 GB
> Available Virtual Memory 1.98 GB
> Page File Space 2.40 GB
> Page File C:\pagefile.sys
>
> Typical error message:
>
> Service Pack 2 Setup could not backup registry key
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\MSMSGS
> to file C:\WINDOWS\$NtServicePackUninstall$\reg00919. 5:Access is
> denied
>
> I then get options to Abort, Retry, Ignore

You receive an "Access is denied" error message when you try to install
Windows XP Service Pack 2
http://www.michna.com/kb/WxSP2.htm#C...Service_Pack_2

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"