I tried to download a trial copy of OneNote.

As part of the process, MS validated my copy of XP, or didn't in my case.

I have an IBM thinkpad with OEM XP Pro installation and product key on the
case. I have spent the last two hours trying to figure out how to fix this
problem and more importantly find a way to contact MS, and surprise,
surprise, can't because this isn't a legal copy.

There has got to be a straightforward way to revalidate this installation
with the product key so I can get on with things.

David C wrote:

> I tried to download a trial copy of OneNote.
>
> As part of the process, MS validated my copy of XP, or didn't in my
> case.
>
> I have an IBM thinkpad with OEM XP Pro installation and product key on
> the
> case. I have spent the last two hours trying to figure out how to fix
> this problem and more importantly find a way to contact MS, and
> surprise, surprise, can't because this isn't a legal copy.
>
> There has got to be a straightforward way to revalidate this
> installation with the product key so I can get on with things.

Windows Genuine Advantage (WGA) validation check process does not
complete when you try to validate your copy of Windows XP or Windows
2000 Professional -
http://support.microsoft.com/default...b;en-us;905226

Please use the "Contact Us" link at the bottom of Microsoft Download
Center pages to request assistance directly from Microsoft -
http://support.microsoft.com/gp/ContactDownloads

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Hi
If its re-activation you require then look at these articles.

http://support.microsoft.com/default...en-us;328874#5
http://support.microsoft.com/default...en-us;328874#4

Regards

John



"David C" <DavidC@discussions.microsoft.com> wrote in message
news:999EA525-1B69-4EA8-8D8B-E75FF98A08A8@microsoft.com...
>I tried to download a trial copy of OneNote.
>
> As part of the process, MS validated my copy of XP, or didn't in my case.
>
> I have an IBM thinkpad with OEM XP Pro installation and product key on the
> case. I have spent the last two hours trying to figure out how to fix
> this
> problem and more importantly find a way to contact MS, and surprise,
> surprise, can't because this isn't a legal copy.
>
> There has got to be a straightforward way to revalidate this installation
> with the product key so I can get on with things.

"David C" <DavidC@discussions.microsoft.com> wrote:

>I tried to download a trial copy of OneNote.
>
>As part of the process, MS validated my copy of XP, or didn't in my case.
>
>I have an IBM thinkpad with OEM XP Pro installation and product key on the
>case. I have spent the last two hours trying to figure out how to fix this
>problem and more importantly find a way to contact MS, and surprise,
>surprise, can't because this isn't a legal copy.
>
>There has got to be a straightforward way to revalidate this installation
>with the product key so I can get on with things.

Try contacting IBM. It is their problem because they provided the
Windows XP and the product key.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca