Re: XP Photo printing wizard

Hi all,

Many thanks for your messages and ideas

I've completed a Disk Cleanup, Error Checking, Defrag etc put to no luck -
it's still saying the same error message.

I've also tried opening the print wizard through the fax viewer but again no
luck - same error message

We have also since found that it is affecting all the PC's with the same
image as this one which we ghosted around to some 30 - 40 PC's. So we're
hoping it's a fairly easy fix but it's not looking too promising.

Any other ideas/comments would be gratefully recieved

Thanks for all your help

Chris

"smframe" wrote:

> I have found the Fax-viewer Connects to the WIZARD in a better way..OPEN your
> Picture into the Fax-viewer..Click the Little Printer-button..the WIZARD
> should take you the rest of the way.
>
> "John Inzer" wrote:
>
> > Chris wrote:
> > > Hi all,
> > >
> > > Wondered if you could help with the following:
> > >
> > > We've just re-imaged a number of pc's using windows XP
> > > Pro but have found a minor problem being that when users
> > > use the XP photo printing wizard it allows them to select
> > > the photos, choose a printer, choose the size etc. But
> > > when they click next for the final time, when the photos
> > > get sent to the printer, an error message is displayed as
> > > shown below:
> > >
> > > Photo Printing Wizard Error
> > > The following error occurred while the wizard was
> > > attempting to print your pictures
> > > An internal error occurred
> > >
> > > Then there's an ok button which upon clicking closes the
> > > wizard. We know it's not the printer as we can print
> > > individual pictures to the same printer using paint for
> > > example just not via the wizard. The PC's are all on a
> > > windows XP domain with windows 2003 servers. The
> > > printing wizard works fine on a pc next to the pc's with
> > > this problem although this pc is a different model to the
> > > rest.
> > >
> > > Any help/ideas would be much appreciated
> > >
> > > Cheers
> > >
> > > Chris
> > ==================================
> > It's possible that routine maintenance
> > would improve the issue...Disk Cleanup,
> > Error Checking, Defrag...
> >
> > Maybe the following article will offer
> > some ideas:
> >
> > (308028) Resources for Troubleshooting
> > Printing Problems in Windows XP
> > http://support.microsoft.com/?kbid=308028
> >
> > --
> >
> > John Inzer
> > MS Picture It! MVP
> > How to ask a newsgroup question:
> > http://support.microsoft.com/kb/555375
> >
> >
> >
> >

Chris wrote:
> Hi all,
>
> Many thanks for your messages and ideas
>
> I've completed a Disk Cleanup, Error Checking, Defrag etc
> put to no luck - it's still saying the same error message.
>
> I've also tried opening the print wizard through the fax
> viewer but again no luck - same error message
>
> We have also since found that it is affecting all the
> PC's with the same image as this one which we ghosted
> around to some 30 - 40 PC's. So we're hoping it's a
> fairly easy fix but it's not looking too promising.
>
> Any other ideas/comments would be gratefully recieved
>
> Thanks for all your help
>
> Chris
========================================
Sorry, I don't know the answer...maybe it's an
issue with your printer.

Do you have more than one printer connected?
Maybe uninstalling all but one would be a start.

Are the printer drivers the most recent available
from the manufacturer?

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

The next thing to check is "what about FAXING"..how is FAXING useing your
PC..is there some conversion to the Image(??)..just for the MODEM or FAX
portion of the Print software..I have just added the FAX-contents to my
Printer Software and at the start I have found it Not so reliable..I expect
maybe Updates are Needed..don't really know..or if your Image is not Running
inside of a Program maybe you need to try a differant software..if this
Image(you describe)some 30-40 Machines..is a Desktop Image..try Bitmap.

"Chris" wrote:

> Hi all,
>
> Many thanks for your messages and ideas
>
> I've completed a Disk Cleanup, Error Checking, Defrag etc put to no luck -
> it's still saying the same error message.
>
> I've also tried opening the print wizard through the fax viewer but again no
> luck - same error message
>
> We have also since found that it is affecting all the PC's with the same
> image as this one which we ghosted around to some 30 - 40 PC's. So we're
> hoping it's a fairly easy fix but it's not looking too promising.
>
> Any other ideas/comments would be gratefully recieved
>
> Thanks for all your help
>
> Chris
>
> "smframe" wrote:
>
> > I have found the Fax-viewer Connects to the WIZARD in a better way..OPEN your
> > Picture into the Fax-viewer..Click the Little Printer-button..the WIZARD
> > should take you the rest of the way.
> >
> > "John Inzer" wrote:
> >
> > > Chris wrote:
> > > > Hi all,
> > > >
> > > > Wondered if you could help with the following:
> > > >
> > > > We've just re-imaged a number of pc's using windows XP
> > > > Pro but have found a minor problem being that when users
> > > > use the XP photo printing wizard it allows them to select
> > > > the photos, choose a printer, choose the size etc. But
> > > > when they click next for the final time, when the photos
> > > > get sent to the printer, an error message is displayed as
> > > > shown below:
> > > >
> > > > Photo Printing Wizard Error
> > > > The following error occurred while the wizard was
> > > > attempting to print your pictures
> > > > An internal error occurred
> > > >
> > > > Then there's an ok button which upon clicking closes the
> > > > wizard. We know it's not the printer as we can print
> > > > individual pictures to the same printer using paint for
> > > > example just not via the wizard. The PC's are all on a
> > > > windows XP domain with windows 2003 servers. The
> > > > printing wizard works fine on a pc next to the pc's with
> > > > this problem although this pc is a different model to the
> > > > rest.
> > > >
> > > > Any help/ideas would be much appreciated
> > > >
> > > > Cheers
> > > >
> > > > Chris
> > > ==================================
> > > It's possible that routine maintenance
> > > would improve the issue...Disk Cleanup,
> > > Error Checking, Defrag...
> > >
> > > Maybe the following article will offer
> > > some ideas:
> > >
> > > (308028) Resources for Troubleshooting
> > > Printing Problems in Windows XP
> > > http://support.microsoft.com/?kbid=308028
> > >
> > > --
> > >
> > > John Inzer
> > > MS Picture It! MVP
> > > How to ask a newsgroup question:
> > > http://support.microsoft.com/kb/555375
> > >
> > >
> > >
> > >