Re: *More* Error Code 38

Hi John, i read the trail of post from Russell to you with great interest,
and wondered if you might be able to help me. I recently bought a Panasonic
4.0mp camcorder. Every time i try to connect it to the PC, it fails. After
the 'new hardware found' window, it attempts to find the drivers, but comes
up with the message 'An error occured during the installation of the device.
The required section was not found in the INF.' I have tried it with both the
USB and Firewire cable, to no availe. I installed the software on a friends
PC, and it worked on his machine. I have also deleted and re-installed both
USB Enhanced Host Controlled and OHCI Complient IEEE 1394 Host Controller -
still the same.
To make things worse - i disconnected my Fuji camera (to take on holidays)
and i can't connect it either. It comes up with the same answer.
--
Philip


"John Inzer" wrote:

> Excellent news!
>
> Thanks for the update. And BTW...your
> persistence and patience were the keys
> to this solution. Until you posted the MSDN
> link I did not recall the relevant article.
>
> Cheers!
>
> --
>
> John Inzer
> MS Picture It! MVP
>
>
>
> "Russell" <Russell@discussions.microsoft.com> wrote in message
> news:95BC3BCD-8C64-41D6-AB8A-B3D602E04CC1@microsoft.com...
> > Hi John, well the number 13 is lucky for some. The Q324756 certainly hit
> > the
> > nail on the head, and was corroborated by the google responses too (I
> > wondered why thier share prices were of such value)
> >
> > Yes, I just disabled and unplugged the usb scanner, and rebooted, and now
> > I
> > have a clear Canon download with no probs. From 31 pics at 1.3 minutes
> > each
> > to all 31 in just under 2.0 minutes total. I can work with this compromise
> > forever,
> >
> > Many thanks for your help.
> >
> > Russ
>
>

Philip wrote:
> Hi John, i read the trail of post from Russell to you
> with great interest, and wondered if you might be able to
> help me. I recently bought a Panasonic
> 4.0mp camcorder. Every time i try to connect it to the
> PC, it fails. After the 'new hardware found' window, it
> attempts to find the drivers, but comes up with the
> message 'An error occured during the installation of the
> device. The required section was not found in the INF.' I
> have tried it with both the USB and Firewire cable, to no
> availe. I installed the software on a friends PC, and it
> worked on his machine. I have also deleted and
> re-installed both USB Enhanced Host Controlled and OHCI
> Complient IEEE 1394 Host Controller - still the same.
> To make things worse - i disconnected my Fuji camera (to
> take on holidays) and i can't connect it either. It comes
> up with the same answer.
================================
I don't know if I can help or not...what are
the model numbers of the two cameras?

Is your system well maintained and up to
date?

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

The data you require:-
The camcorder is a: Panasonic model no.: NV-GS400GN.
The Fuji digital camera is a: FinePix F610.
Yes, i think the computer is well maintained. Whenever there is an update, i
download it, including SP2. A defrag was done a few days ago.
I also have a Maxtor100gb OneTouchII attached to it by USB. I did disconnect
this, but it made no difference.
Other details you may need are:-
Windows XP (prof) 5.1
AMD Athlon 1.92GHz
512MB RAM
Thank you for your interest.
--
Philip


"John Inzer" wrote:

> Philip wrote:
> > Hi John, i read the trail of post from Russell to you
> > with great interest, and wondered if you might be able to
> > help me. I recently bought a Panasonic
> > 4.0mp camcorder. Every time i try to connect it to the
> > PC, it fails. After the 'new hardware found' window, it
> > attempts to find the drivers, but comes up with the
> > message 'An error occured during the installation of the
> > device. The required section was not found in the INF.' I
> > have tried it with both the USB and Firewire cable, to no
> > availe. I installed the software on a friends PC, and it
> > worked on his machine. I have also deleted and
> > re-installed both USB Enhanced Host Controlled and OHCI
> > Complient IEEE 1394 Host Controller - still the same.
> > To make things worse - i disconnected my Fuji camera (to
> > take on holidays) and i can't connect it either. It comes
> > up with the same answer.
> ================================
> I don't know if I can help or not...what are
> the model numbers of the two cameras?
>
> Is your system well maintained and up to
> date?
>
> --
>
> John Inzer
> MS Picture It! MVP
> How to ask a newsgroup question:
> http://support.microsoft.com/kb/555375
>
>
>
>

Philip wrote:
> The data you require:-
> The camcorder is a: Panasonic model no.: NV-GS400GN.
> The Fuji digital camera is a: FinePix F610.
> Yes, i think the computer is well maintained. Whenever
> there is an update, i download it, including SP2. A
> defrag was done a few days ago.
> I also have a Maxtor100gb OneTouchII attached to it by
> USB. I did disconnect this, but it made no difference.
> Other details you may need are:-
> Windows XP (prof) 5.1
> AMD Athlon 1.92GHz
> 512MB RAM
> Thank you for your interest.
===========================
Thanks for the info. I don't have a
solution for you...but would think
that something must have been
installed/updated since the last
successful use of the Fuji.

Maybe the following info previously
posted by Yves will offer some ideas:

===


A. Interferences due to software on your computer



If you installed Real Player 10, this is a likely culprit preventing XP
to
automatically recognize the camera or card reader and open the Autoplay
window.

You will have to uninstall Real Player and maybe do something else as
described below. After you uninstall Real Player 10, reboot your
computer
and then try with your camera or card reader again.

If you do not want to uninstall RealPlayer, you can go around it and
still
get Autoplay, as given below:

Open Real Player. Go to Tools then Preferences.
Click on Automated Services and then Disable Message Center and Auto
updates. Reboot your computer and then try with your camera or card
reader
again.



Note. On March 21, 2005 I had to update my old Real Player 7 to 10 (now
version 10.5) to download something from the Internet. After installing
I
checked with a card in my camera and then with the card reader. No
problem
opening the camera or card reader as a drive and listing the options in
the
opening Autoplay window. So maybe all you have to do is update to 10.5
to
solve the problem.



Also, if you are on XP SP2, there is interference from early versions of
Nero and Incd (both are used to burn to CD) installed when you purchased
your computer (even if you have never used them). Uninstall Incd and
update
Nero from here:

http://ww2.nero.com/us/Support_News_...Inquiries.html

and reboot after updating







B. Several ways to download your pictures, from your camera or card
reader.





Before you connect your camera to your computer, make sure you have
enough
battery power or better yet use your AC connector if your camera came
with
one. Then, check your camera manual. With most cameras you simply power
them on and set them to take pictures, with some you need to set them to
something like connect to PC or set PTP. After connecting your camera to
your computer via a USB cable, power the camera on and wait about 15-20
seconds for XP to recognize the camera, you will hear some sound
"ding-dong"
and the LCD screen on your camera will change (the change is dependent
on
the type of camera you have) and you are now ready to transfer, even if
the
Autoplay window does not open automatically. If you do not hear a sound
or
the LCD screen of your camera does not change, the connection with the
USB
port is not correct. Go to the bottom of these directions to repair the
USB
connection (even if you hear the sound, the USB connection may need
repair).



After you hear the sound:

1. Open My Computer, look under Devices with removable storage. Your
camera
(or card reader) will be listed there as an external drive with a drive
letter E, F, G or H (probably listed below your CD drive). Right click
on
your camera listed as an external drive. A menu will open, click on
Autoplay
listed on the opening menu. This should open the Autoplay window to
download
your photos the same way as when the Autoplay window opens automatically
when you connect your camera.

If you want to keep Real Player 10, this would be another way to do it.
The
Autoplay will not open when you connect your camera but you can still
get
the Autoplay from your camera listed as an external drive.



Or



2. Open My Computer, look under Devices with removable storage. Your
camera
will be listed there as an external drive (probably listed below your CD
drive). Double click on it to open it.
You will see a folder (DCIM), double click to open it, then another
folder,
double
click on it to open it and you will see the list of photo files. Select
all
files
and copy to a folder on your hard drive. To select all the files, hold
the
Ctrl key down and press the letter A. Or, click on Edit on your top bar
and
then click on Select all on the opening menu. When files are selected,
their
names are highlighted in blue. You can then look at the menu on the
left
of the file names and click on Copy and then select the folder you want
or
make a new folder to save the files into it.

If you want to repair the automatic Autoplay window (and you do not have
Real Player 10) you can try the following.

Different ways to try to repair the Autoplay window for downloading from
either a camera or card reader.

Go from steps I to V, although step V may not be needed.

I. Connect your camera (or card reader) to your computer, and make sure
you
have
pictures on your memory card. Make sure your batteries are good or
better
yet, use your AC adapter if your camera came with one. If you are trying
with a card reader, just connect it with a memory card inserted and with
pictures on the memory card. Power the camera on, wait 10-15 seconds for
XP
to recognize it, you should hear a sound and the LCD screen of your
camera
will change, the change is dependent on the type of camera you have.
With a
card reader, just wait for the sound after you connect it.

Click on My Computer and look under Device with Removable storage. Your
camera (or card reader) will be listed there, probably below your CD
drive,
and a drive letter will be assigned to it (something like H, G, etc.)
You
will use this drive letter in a step below, so just note down what the
drive
letter is. With a card reader you may see multiple drives, depending
upon
the card reader you have (you may have a card reader capable of reading
a CF
card, SD card, Memory stick, etc. each one will have a drive letter so
select the drive letter corresponding to the memory card you have, or
select
any of the drive letters for it and it should still work regardless of
the
type of card you have).
If you do not see your camera or card reader listed there you will need
to
repair your USB
connection (see below for repair) or you are on a network and the
network
drive is Z and XP cannot assign a drive letter to your camera. You will
need
to take care of this
first. The steps below will NOT work if XP cannot assign a drive letter
for
your camera or card reader. In some cases, your camera may be listed
but
with no drive letter. Try the drive letter after the CD or DVD drive
under
which your camera is listed.

II. Click on Start, click on Run and type the following in the textbox:
REGSVR32 SHIMGVW.DLL
and press Enter
Note that there is a space between ...32 and SHI...
This will take a few seconds to run and you will get a "success"
message.

III. Download the autofix.exe file from the site below. At this
Microsoft
site, you have the option of downloading the autofix.exe file in one of
your
folder (or make a new folder and save the file there), then open the
folder
and double click on the file and then follow directions on the screen.
Or,
let Microsoft scan your computer to make the repair. You will need your
camera drive letter during this step. After this, reboot your computer.
http://www.microsoft.com/downloads/d...DisplayLang=en

You can leave your camera on and attached or your card reader attached
while
you reboot. However, better to disconnected the camera or card reader
after
you turn your computer of and then reboot.



IV. After rebooting, connect the camera and power it on (or connect the
card
reader) wait 10-15 seconds for XP to recognize it, you should hear some
beeping sound and the Autoplay window should now open giving you the
option
of downloading photos from the camera or card reader.


V. You may have to set the options for this window.
Click on My Computer, your camera (or card reader) should be listed
there
under Devices with Removable Storage. Right click on it and click on
Properties. In the opening window, click on the Autoplay tab and under
Select, scroll to Pictures to
select it. Select the button Prompt me...



Another possible solution.

Click on Start, click on Run and type the following in the opening
textbox:

cmd

and press the Enter key

A window will open (black and white) and will display the following:

C:\Documents and Settings\Your Name\

Type the following at the end of the above line after the \

Net start stisvc

And press the Enter key

You will get a message that service is already started (if so this does
not
solve the problem) or that it is starting (if so this may solve the
problem). Then try connecting your camera after you close this window.
To
close this window, type EXIT at the end of the displayed line and press
the
Enter key.



Also received this solution from Bob Wight on March 14, 2005:



I finally found out the problem. I have a Lexmark printer and it has
some
software it loads on start-up. I disabled that software on start-up and
the
camera worked. The Lexmark software was partially taking control of the
camera. I have been using the camera and the printer for about six
months
with no problem. I am assuming the Lexmark software updated itself and
then
the problem started. The printer works fine without the program loading
on
start-up. Thanks so much for your help. Many times, bouncing ideas
around
can help resolve an issue and you definitely helped.



To repair your USB, you need to reach Device Manager.



Open My Computer>Control Panel>Performance>System>Hardware>Device Manger

You will see a list.

Scroll down to Universal Serial bus controller

Your device should be listed there (right click on it and Properties if
you
are not sure about a device on this list) and you can then reach the
Troubleshooter.

Is there a yellow flag in front of the listed device? This indicate that
the
device is not working properly. Right click on it, Properties and try
the
Troubleshooter. If this does not work, return to the Device Manager
window,
click on Action on the top bar and uninstall.

Remove your memory card from the card reader or camera.

Reboot your computer.

XP should recognize your card reader or camera and automatically install
the
driver.

Place your memory card in the card reader or camera, wait 15-16 seconds,
you
should hear some sound indicating the connection is made. A window
should
open, the Autoplay window to download your picture. If this does not
happen,
open My Computer, your device should be listed there. Double click on it
to
open it and the folders until you see your photo files and copy them to
your
hard drive.
===================================


--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

Thanks again, but sorry. Still getting the " . . . section was not found in
the INF" message. I removed the programmes in question, namely:-
Real Player 10
Nero and
Incd
but it still won't let me install the Fuji camera.
A mate wants me to re-format my C: drive what do you think? I'm not keen
--
Philip


"John Inzer" wrote:

> Philip wrote:
> > The data you require:-
> > The camcorder is a: Panasonic model no.: NV-GS400GN.
> > The Fuji digital camera is a: FinePix F610.
> > Yes, i think the computer is well maintained. Whenever
> > there is an update, i download it, including SP2. A
> > defrag was done a few days ago.
> > I also have a Maxtor100gb OneTouchII attached to it by
> > USB. I did disconnect this, but it made no difference.
> > Other details you may need are:-
> > Windows XP (prof) 5.1
> > AMD Athlon 1.92GHz
> > 512MB RAM
> > Thank you for your interest.
> ===========================
> Thanks for the info. I don't have a
> solution for you...but would think
> that something must have been
> installed/updated since the last
> successful use of the Fuji.
>
> Maybe the following info previously
> posted by Yves will offer some ideas:
>
> ===
>
>
> A. Interferences due to software on your computer
>
>
>
> If you installed Real Player 10, this is a likely culprit preventing XP
> to
> automatically recognize the camera or card reader and open the Autoplay
> window.
>
> You will have to uninstall Real Player and maybe do something else as
> described below. After you uninstall Real Player 10, reboot your
> computer
> and then try with your camera or card reader again.
>
> If you do not want to uninstall RealPlayer, you can go around it and
> still
> get Autoplay, as given below:
>
> Open Real Player. Go to Tools then Preferences.
> Click on Automated Services and then Disable Message Center and Auto
> updates. Reboot your computer and then try with your camera or card
> reader
> again.
>
>
>
> Note. On March 21, 2005 I had to update my old Real Player 7 to 10 (now
> version 10.5) to download something from the Internet. After installing
> I
> checked with a card in my camera and then with the card reader. No
> problem
> opening the camera or card reader as a drive and listing the options in
> the
> opening Autoplay window. So maybe all you have to do is update to 10.5
> to
> solve the problem.
>
>
>
> Also, if you are on XP SP2, there is interference from early versions of
> Nero and Incd (both are used to burn to CD) installed when you purchased
> your computer (even if you have never used them). Uninstall Incd and
> update
> Nero from here:
>
> http://ww2.nero.com/us/Support_News_...Inquiries.html
>
> and reboot after updating
>
>
>
>
>
>
>
> B. Several ways to download your pictures, from your camera or card
> reader.
>
>
>
>
>
> Before you connect your camera to your computer, make sure you have
> enough
> battery power or better yet use your AC connector if your camera came
> with
> one. Then, check your camera manual. With most cameras you simply power
> them on and set them to take pictures, with some you need to set them to
> something like connect to PC or set PTP. After connecting your camera to
> your computer via a USB cable, power the camera on and wait about 15-20
> seconds for XP to recognize the camera, you will hear some sound
> "ding-dong"
> and the LCD screen on your camera will change (the change is dependent
> on
> the type of camera you have) and you are now ready to transfer, even if
> the
> Autoplay window does not open automatically. If you do not hear a sound
> or
> the LCD screen of your camera does not change, the connection with the
> USB
> port is not correct. Go to the bottom of these directions to repair the
> USB
> connection (even if you hear the sound, the USB connection may need
> repair).
>
>
>
> After you hear the sound:
>
> 1. Open My Computer, look under Devices with removable storage. Your
> camera
> (or card reader) will be listed there as an external drive with a drive
> letter E, F, G or H (probably listed below your CD drive). Right click
> on
> your camera listed as an external drive. A menu will open, click on
> Autoplay
> listed on the opening menu. This should open the Autoplay window to
> download
> your photos the same way as when the Autoplay window opens automatically
> when you connect your camera.
>
> If you want to keep Real Player 10, this would be another way to do it.
> The
> Autoplay will not open when you connect your camera but you can still
> get
> the Autoplay from your camera listed as an external drive.
>
>
>
> Or
>
>
>
> 2. Open My Computer, look under Devices with removable storage. Your
> camera
> will be listed there as an external drive (probably listed below your CD
> drive). Double click on it to open it.
> You will see a folder (DCIM), double click to open it, then another
> folder,
> double
> click on it to open it and you will see the list of photo files. Select
> all
> files
> and copy to a folder on your hard drive. To select all the files, hold
> the
> Ctrl key down and press the letter A. Or, click on Edit on your top bar
> and
> then click on Select all on the opening menu. When files are selected,
> their
> names are highlighted in blue. You can then look at the menu on the
> left
> of the file names and click on Copy and then select the folder you want
> or
> make a new folder to save the files into it.
>
> If you want to repair the automatic Autoplay window (and you do not have
> Real Player 10) you can try the following.
>
> Different ways to try to repair the Autoplay window for downloading from
> either a camera or card reader.
>
> Go from steps I to V, although step V may not be needed.
>
> I. Connect your camera (or card reader) to your computer, and make sure
> you
> have
> pictures on your memory card. Make sure your batteries are good or
> better
> yet, use your AC adapter if your camera came with one. If you are trying
> with a card reader, just connect it with a memory card inserted and with
> pictures on the memory card. Power the camera on, wait 10-15 seconds for
> XP
> to recognize it, you should hear a sound and the LCD screen of your
> camera
> will change, the change is dependent on the type of camera you have.
> With a
> card reader, just wait for the sound after you connect it.
>
> Click on My Computer and look under Device with Removable storage. Your
> camera (or card reader) will be listed there, probably below your CD
> drive,
> and a drive letter will be assigned to it (something like H, G, etc.)
> You
> will use this drive letter in a step below, so just note down what the
> drive
> letter is. With a card reader you may see multiple drives, depending
> upon
> the card reader you have (you may have a card reader capable of reading
> a CF
> card, SD card, Memory stick, etc. each one will have a drive letter so
> select the drive letter corresponding to the memory card you have, or
> select
> any of the drive letters for it and it should still work regardless of
> the
> type of card you have).
> If you do not see your camera or card reader listed there you will need
> to
> repair your USB
> connection (see below for repair) or you are on a network and the
> network
> drive is Z and XP cannot assign a drive letter to your camera. You will
> need
> to take care of this
> first. The steps below will NOT work if XP cannot assign a drive letter
> for
> your camera or card reader. In some cases, your camera may be listed
> but
> with no drive letter. Try the drive letter after the CD or DVD drive
> under
> which your camera is listed.
>
> II. Click on Start, click on Run and type the following in the textbox:
> REGSVR32 SHIMGVW.DLL
> and press Enter
> Note that there is a space between ...32 and SHI...
> This will take a few seconds to run and you will get a "success"
> message.
>
> III. Download the autofix.exe file from the site below. At this
> Microsoft
> site, you have the option of downloading the autofix.exe file in one of
> your
> folder (or make a new folder and save the file there), then open the
> folder
> and double click on the file and then follow directions on the screen.
> Or,
> let Microsoft scan your computer to make the repair. You will need your
> camera drive letter during this step. After this, reboot your computer.
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> You can leave your camera on and attached or your card reader attached
> while
> you reboot. However, better to disconnected the camera or card reader
> after
> you turn your computer of and then reboot.
>
>
>
> IV. After rebooting, connect the camera and power it on (or connect the
> card
> reader) wait 10-15 seconds for XP to recognize it, you should hear some
> beeping sound and the Autoplay window should now open giving you the
> option
> of downloading photos from the camera or card reader.
>
>
> V. You may have to set the options for this window.
> Click on My Computer, your camera (or card reader) should be listed
> there
> under Devices with Removable Storage. Right click on it and click on
> Properties. In the opening window, click on the Autoplay tab and under
> Select, scroll to Pictures to
> select it. Select the button Prompt me...
>
>
>
> Another possible solution.
>
> Click on Start, click on Run and type the following in the opening
> textbox:
>
> cmd
>
> and press the Enter key
>
> A window will open (black and white) and will display the following:
>
> C:\Documents and Settings\Your Name\
>
> Type the following at the end of the above line after the \
>
> Net start stisvc
>
> And press the Enter key
>
> You will get a message that service is already started (if so this does
> not
> solve the problem) or that it is starting (if so this may solve the
> problem). Then try connecting your camera after you close this window.
> To
> close this window, type EXIT at the end of the displayed line and press
> the
> Enter key.
>
>
>
> Also received this solution from Bob Wight on March 14, 2005:
>
>
>
> I finally found out the problem. I have a Lexmark printer and it has
> some
> software it loads on start-up. I disabled that software on start-up and

Philip wrote:
> Thanks again, but sorry. Still getting the " . . .
> section was not found in the INF" message. I removed the
> programmes in question, namely:-
> Real Player 10
> Nero and
> Incd
> but it still won't let me install the Fuji camera.
> A mate wants me to re-format my C: drive what do you
> think? I'm not keen
=======================================
Sorry, but I don't have a solution for you.

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375