I suggest using the System Configuration utility to see if he can determine
what is loading at Startup that wants to install Fax.

How to troubleshoot by using the System Configuration utility in Windows XP
http://support.microsoft.com/?kbid=310560

PattyL


"Stephen" <shmp83905@westnet.com.au> wrote in message
news:436d47e5@quokka.wn.com.au...
>I have a customer who is constantly being prompted to install Microsoft Fax
>whenever he boots up his machine
>
> He recently purchased an installed a copy of DVD Cover Pro, but could not
> get it to work. He contacted the software vendor who recommended removing
> the following files:
>
> tssBalloonTip2.dll
> vbalFlBr6.dll
> SSubTmr6.dll
> vbalIml6.ocx
> vbaListView6.ocx
> COMCT232.OCX
> OutlookShortcutBar.ocx
> vbalCmdBar6.ocx
> vbalDTab6.ocx
> SmartButton.ocx
> SmartSubClass.dll
>
> He's tried removong it thru the Control Panel (Add/Remove Windows
> Components but it still happens.
>
> He is running a Celeron 2.4Ghz, with 256Mb RAM with XP .
>
> If anyone has a solution to fix this problem I'd be happy to hear it.