Re: printing problems

I had the same results/solution as Jeff, but with a Deskjet 5550. The 550c
driver worked just fine, but the original and current downloadable drivers
fail to print. The diagnostic software can print using one of the proper
drivers for the hardware but all other attempts with Window apps fail to
print. Using the older driver I get an output but loose the enhanced
abilities that were the selling point of the newer printer.

I suspect a problem with the HP driver and some update/conflict from
Microsoft's fixes/updates that we get monthly to the Windows XP OS.

It will be curious to see who the final fix will come from. And how long it
will be working before another problem is created.

"Jeff" wrote:

> The problem was solved for me -- sort of. Printer is a HP PSC 2110.
>
> Tried a lot of troubleshooting with HP TSRs, and not much worked. Rebooted a
> zillion times, did a clean (scrubber) uninstall, updated firmware, etc.
> Finally, they recommended using an alternative driver, deskjet 990C. That
> worked -- the 2110 prints successfully. Don't have all the "tweaks" that the
> 2110 driver has, but it certainly meets my printing requirements.
>
> It also shows that it was not a hardware problem, a USB cable problem, or a
> printer port problem. It is a software problem! Clearly a problem with the HP
> drivers interfacing with Win XP SP2. The puzzle is that most users do not
> have the problem, but some do -- so their has to be at least a 3rd variable
> in the equation somewhere causing the problem. Nonetheless, I would hope that
> HP updates their drivers to take care of the problem permanentlly.
>
> In any event, the 990C driver probably won't help you with the Deskjet 815C.
> If you haven't tried it already, I would suggest installing the Deskjet 550C
> driver as an alternate. The 550C driver is considered a universal, workhorse
> driver. (After install, be sure to go into the ports settings -- right click
> properties on the 550C icon -- and select USB if you are connected that way
> -- it defaults to an LP1 port.)
>
> I hope this helps.
>
> "Vince McGowan" wrote:
>
> > This is not actually on my machine, but my elderly father's, whom I am
> > supporting in his endeavor to remain 'online' ;-)
> >
> > >> Uninstalling and reinstalling COMPLETELY usually cures the problem. <<
> >
> > Believe me, I did do this SEVERAL times with out any success.
> >
> > >> Is this installation a clean install of XP. <<
> >
> > No, Windows Home XP upgraded from ME. Installed SP2 early last fall.
> >
> > >> What antivirus software and firewall software are you running. <<
> >
> > No antivirus software, but running Windows Firewall.
> >
> > >> When exactly did the problem first occur.<<
> >
> > First noticed in the early November time frame.
> >
> > >> I have six USB printers here and none have any problems. I also have an
> > >> LPT printer with no problem.<<
> >
> > The printer worked fine on Home XP SP1 using parallel cable. After SP2
> > installed and problem detected I eventually connected with USB (1.1) since
> > printer supports both types of connections and this did not resolve the
> > problem.
> >
> > >> Does the problem completely disappear and never recur if SP2 is not
> > >> installed.<<
> >
> > Not sure how to answer. Problem didn't occur with SP1, started sometime
> > after SP2 installed.
> >
> > >> Are these the latest drivers available for the Deskjet600. If you give
> > >> us something to work with instead of just saying it won't print, it would
> > >> be more helpful.<<
> >
> > In my father's case (DeskJet 815C) HP says to use the Windows printer
> > driver...they don't supply their own version for that printer.
> >
> > >> Exactly what happens when you print.... are there any error messages in
> > >> the Event Log? Exactly which applications do you try to print from? And
> > >> which versions of the applications? Are ALL Windows updates applied?
> > >> Are all updates for all the other applications from which you print
> > >> applied? <<
> >
> > I gave a fairly detailed explanation previously. There are no error
> > messages in the event log. Try to print from Notepad, WordPad and Word 2000
> > and others. If a page contains only text, the printer acts like it prints
> > fine, but each page is blank. If I print a page with text and graphics,
> > both the text and the graphics print as expected. The printer test page
> > always prints OK. I keep his machine (as my own) always up to date from the
> > Window update site.
> >
> > Vince McGowan
> >
> >
> > "Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
> > news:uNqLeNyPFHA.688@TK2MSFTNGP10.phx.gbl...
> > > About 98% of printer problems are caused by printer drivers... whether
> > > they get corrupted or the wrong ones get installed to start with or the
> > > driver is 'broken' by other means. Uninstalling and reinstalling
> > > COMPLETELY usually cures the problem.
> > >
> > > Is this installation a clean install of XP. What antivirus software and
> > > firewall software are you running. When exactly did the problem first
> > > occur.
> > >
> > > I have six USB printers here and none have any problems. I also have an
> > > LPT printer with no problem.
> > >
> > > Does the problem completely disappear and never recur if SP2 is not
> > > installed.
> > >
> > > Are these the latest drivers available for the Deskjet600. If you give us
> > > something to work with instead of just saying it won't print, it would be
> > > more helpful.
> > >
> > > Exactly what happens when you print.... are there any error messages in
> > > the Event Log? Exactly which applications do you try to print from? And
> > > which versions of the applications? Are ALL Windows updates applied? Are
> > > all updates for all the other applications from which you print applied?
> > > --
> > > Cari (MS-MVP)
> > > Printing & Imaging
> > >
> > > In Loving Memory of our dear friend Alex Nichol MVP
> > >
> > > "Bill" <Bill@discussions.microsoft.com> wrote in message
> > > news:C28AA11F-CD16-4B9B-BF09-C0B850416550@microsoft.com...
> > >> 1) These are USB printers not parallel.
> > >> 2) I am not using the same printer, and from the posts I have read the
> > >> same
> > >> problem is occurring for all kinds of USB printers
> > >> 3) The printers can print as demonstrated by various ways. Mine prints
> > >> from
> > >> the PC using the software diagnostic tools, but not from the windows test
> > >> page....hmmm wonder where the problem is?
> > >>
> > >> "Cari (MS-MVP)" wrote:
> > >>
> > >>> This is a really ancient printer. What are the LPT settings in your
> > >>> BIOS?
> > >>> --
> > >>> Cari (MS-MVP)
> > >>> Printing & Imaging
> > >>>
> > >>> In Loving Memory of our dear friend Alex Nichol MVP
> > >>>
> > >>> "Bill" <Bill@discussions.microsoft.com> wrote in message
> > >>> news:9E928359-F4ED-4D7E-B7CA-4B340BC2566B@microsoft.com...
> > >>> >I concur with Vince. I am having the same problem since using SP2.
> > >>> >Although
> > >>> > graphics don't work for me either. The test pages using HPs
> > >>> > diagnostic
> > >>> > software work, but nothing Windows related will print, including the
> > >>> > Windows
> > >>> > Test Page.
> > >>> >
> > >>> > Kinda useless to have the same person keep posting "uninstall and
> > >>> > reinstall"
> > >>> > where I haven't seen that advice help anyone out yet.
> > >>> >
> > >>> > Does anyone have any real answers?
> > >>> >
> > >>> > "Vince McGowan" wrote:
> > >>> >
> > >>> >> I posted a similar message several months ago now...and since then
> > >>> >> I've
> > >>> >> seen
> > >>> >> several people reporting the same problem here and all are given the
> > >>> >> same
> > >>> >> advice. I followed that advice and tried several other suggestions
> > >>> >> found
> > >>> >> at
> > >>> >> various sites and still my printing problem persists. I can only
> > >>> >> assume
> > >>> >> that this is a Microsoft bug introduced sometime last fall.
> > >>> >>
> > >>> >> My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel
> > >>> >> and
> > >>> >> USB connection): text only pages do not print from any application
> > >>> >> (printer
> > >>> >> produces blank page); text and graphic or graphic only pages print
> > >>> >> just
> > >>> >> fine
> > >>> >> (i.e.. a printer test page, or from applications). HP has no special
> > >>> >> printer drivers for this printer; they say to use the Windows
> > >>> >> supplied
> > >>> >> driver.
> > >>> >>
> > >>> >> (I was able to work-around in MS Word by inserting a 1 pixel graphic
> > >>> >> in
> > >>> >> the
> > >>> >> header area of normal.dot.)
> > >>> >>
> > >>> >> So Windows bug or not?
> > >>> >>
> > >>> >> Vince McGowan
> > >>> >> vince.mcgowan@comcast.net
> > >>> >>
> > >>> >>
> > >>> >> "Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
> > >>> >> news:eBOZuw6IFHA.3500@TK2MSFTNGP14.phx.gbl...
> > >>> >> > Uninstall and reinstall...
> > >>> >> >
> > >>> >> > http://www.coribright.com/windows/Article%20One.htm
> > >>> >> > --
> > >>> >> > Cari (MS-MVP)
> > >>> >> > Printing & Imaging
> > >>> >> >
> > >>> >> > "LISA" <LISA@discussions.microsoft.com> wrote in message
> > >>> >> > news:C885719C-C410-49CB-BA72-7B745122FE8D@microsoft.com...
> > >>> >> >>I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT
> > >>> >> >> IT HAS INK ,AND PAPER
> > >>> >> >> EVERY PAGE IT PRINTS IS BLANK
> > >>> >> >>
> > >>> >> >
> > >>> >> >
> > >>> >> >
> > >>> >>
> > >>> >>
> > >>> >>
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> > >>>
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> > >>
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