Re: Print Spool / Pipes not released

Are there a language monitor associated with the Kyocera 1020-D? I'll
check the 45 opnum call?

If there is some auto configuration UI in the printer properties can you
disable this and see if that stops the issue?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Adrian" <Adrian@discussions.microsoft.com> wrote in message
news:4B25722D-42E6-4CF3-A488-39CFA4FBBFB1@microsoft.com...
> Thanks for the reply.
>
> The last post was very useful and pointed me in the right direction.
> Following your suggestion regarding the network capture I found that the
> workstations that had this issue were constantly sending information to
> the
> Printserver that contained references to 4 printers. They were all the
> same
> model Kyocera FS-1020D. We have a 5th printer of this model, but that has
> different firmware. In the capture the interesting part to me was the
> following:
>
> MSRPC: c/o RPC Request: call 0x3BE46C opnum 0x45 context 0x0 hint
> 0xCC
>
> MSRPC: Stub Data
>
> 000000A0 C0 EA CC 00 23 00 00 00 00 00 ....#.....
> 000000B0 00 00 23 00 00 00 5C 00 5C 00 53 00 59 00 53 00 ..#...\.\.S.Y.S.
> 000000C0 2D 00 4D 00 4F 00 4E 00 2D 00 50 00 52 00 4E 00 -.M.O.N.-.P.R.N.
> 000000D0 54 00 53 00 56 00 52 00 5C 00 4C 00 65 00 61 00 T.S.V.R.\.L.e.a.
> 000000E0 72 00 6E 00 69 00 6E 00 67 00 20 00 53 00 75 00 r.n.i.n.g...S.u.
> 000000F0 70 00 70 00 6F 00 72 00 74 00 00 00 65 00 00 00 p.p.o.r.t...e...
> 00000100 00 00 00 00 00 00 00 00 00 00 08 00 00 00 01 00 ................
> 00000110 00 00 01 00 00 00 D8 FC 95 00 1C 00 00 00 A8 49 ...............I
> 00000120 CA 00 34 FD 95 00 28 0A 00 00 03 00 00 00 00 00 ..4...(.........
> 00000130 00 00 00 00 00 00 09 00 00 00 00 00 00 00 09 00 ................
> 00000140 00 00 5C 00 5C 00 4C 00 49 00 42 00 2D 00 31 00 ..\.\.L.I.B.-.1.
> 00000150 33 00 00 00 00 00 08 00 00 00 00 00 00 00 08 00 3...............
> 00000160 00 00 63 00 61 00 76 00 65 00 6C 00 6C 00 68 00 ..c.a.v.e.l.l.h.
> 00000170 00 00 ..
>
> This information was captured from all the workstations that had the issue
> (the stub data differed from workstation to workstation, but was always
> one
> of four printers). You wrote that opnum #13 was printing, what is opnum
> #45?
>
> Thanks for help. If you think I am on the right track, or not can you let
> me know?
>
> Cheers
>
> Adrian
>
> "Alan Morris [MSFT]" wrote:
>
>> The clients will keep 1 session open for every application that has
>> called
>> into the remote spooler. When you say logon is this from a logoff of
>> just
>> locking the machine? If users lock and leave the application running
>> (which
>> is very normal) I would expect 3 or 4 open sessions to the print server.
>> The biggest problems I have had are mobile computers as they move from
>> one
>> network segment to another and the server attempts to find them at the
>> old
>> address when sending notification information to the client. But with
>> service pack 2 rollout the looping client calls has not been an issue.
>>
>> The next step would be to get a network capture of the packet exchange
>> between the client and server. Filter for MSRPC packets . Opnum 13 is
>> RPCwriteprinter so you would see this when the client is printing.
>>
>>
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>> news:2DF84365-5E94-4693-B268-3EB3238788FD@microsoft.com...
>> > We have about 10 machines on the network with local printers. Some of
>> > these
>> > PC's are seeing the problem, but as far as I can tell no more than any
>> > other
>> > PC. We are running SP2 on our XP machines (SP1 on the 2003
>> > Printserver).
>> > On
>> > all our machines we have the following local printer drivers installed:
>> > Microsoft Office Document Image Writer
>> > PDF995
>> > Xerox Phaser 5400 PCL 5e.
>> >
>> > As well as this we have on the Printserver the following drivers:
>> > HP Business Inkjet 2230/2280
>> > HP LaserJet 2100
>> > HP LaserJet III
>> > OKI B6300(PCL6)
>> > OKI C5400(PCL)
>> > Tektronix Phaser 860N by Xerox
>> > Xerox Phaser 5400 PCL 5e
>> > Xerox Phaser 5500N PCL 5e
>> > Xerox Phaser 7300N
>> > Xerox Phaser 8200N
>> >
>> > These drivers are used for 18 networked printers.
>> >
>> > On top of this the drivers from the local printers have found their way
>> > onto
>> > all the PC's on the network (about 500). If these drivers are not
>> > being
>> > used
>> > by the printers, can they still have an adverse affect.
>> >
>> > The following are the extra drivers found on the workstations:
>> >
>> > Brother HL-1230
>> > Brother HL-2460
>> > HP Color LaserJet 2500 PCL 6
>> > HP LaserJet 4000 Series PCL6
>> > HP LaserJet 6L
>> > HP LaserJet 6P
>> > HP LaserJet Series II
>> > Kyocera FS-1550 / FS-1550A
>> > Kyocera Mita FS-1020D
>> > Kyocera Mita FS-1020D KX
>> > OKI C5200n
>> > Samsung ML-1450 Series PCL 6
>> > Xerox Phaser 5400 PS.
>> >
>> > As you can see there are one or two. Whether these drivers came from
>> > when
>> > users logged and they 'Automatically search for network folders and
>> > printers'
>> > (which is now unticked) I don't know.
>> >
>> > I have a machine next to me that the spool is running at about 90% with
>> > 20
>> > threads open and 7 pipes open to the Printserver. All I did was logon.
>> >
>> > So what do you suggest? Do I delete the unwanted printer drivers (if
>> > that
>> > solves it how do I stop them coming back?).
>> > Can I try a pre-SP2 spoolsv.exe to see how that performs.
>> >
>> > Thanks for your help
>> >
>> > Adrian Passey
>> >
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >> There was a fix in XP SP2 that limits the number of client spooler
>> >> asynchronous OpenPrinter calls to the server.
>> >>
>> >> We found in cases for mobile users and slow networks that the client
>> >> spooler
>> >> would retry the connection before the transport layer could fail or
>> >> succeed
>> >> and thus wind up looping and piling up a series of these calls to the
>> >> server.
>> >>
>> >> You will see an increased # of connections on the server for a
>> >> specific
>> >> client.
>> >>
>> >> On the client, the spooler is looping causing excessive CPU
>> >> utilization.
>> >> Check the client using task manager to verify the number of spooler
>> >> threads
>> >> running on the client spoolsv.exe process. Normal for none printing
>> >> system
>> >> with a couple of connected printers will be less than 20 threads.
>> >>
>> >> Are there any local printers defined on the clients? There was also
>> >> an
>> >> issue with some Vendor drivers that caused the spooler to start
>> >> looping
>> >> in
>> >> this function.
>> >>
>> >> If you are running SP2 and have some clients with local printers, what
>> >> are
>> >> the drivers used?
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message
>> >> news:B7FB051C-1CBF-4CD0-AC86-7CF23EFFE566@microsoft.com...
>> >> > Hello there,
>> >> > Since we upgraded our system to XP from 2000 in the summer we have
>> >> > noticed
>> >> > that the print spool on some of the workstations (no particular
>> >> > pattern)
>> >> > runs
>> >> > at about 50 - 60%. This activity remains even after the user has
>> >> > logged
>> >> > off.
>> >> > This also affects the Print Server as the \pipe\spoolss does not get
>> >> > released and therefore over the course of a day the CPU on the
>> >> > server
>> >> > runs
>> >> > at
>> >> > 100%. Generally one thing happens before this arises on the
>> >> > workstations.
>> >> > Print drivers get downloaded from the server. It doesn't seem to
>> >> > matter
>> >> > which drivers are downloaded, but this problem is always preceded by
>> >> > a
>> >> > printer driver coming from the Print server. Also on occasion if an
>> >> > application crashes such as word then the pipes are not released
>> >> > between
>> >> > the
>> >> > workstation and server.
>> >> > Rebooting of the workstation or the restarting of the print spool on
>> >> > the
>> >> > workstation resolves this but that doesn't help the user on the very
>> >> > slow
>> >> > workstation.
>> >> > Any ideas? I've tried changing the profiles, changing the print
>> >> > server,
>> >> > trying to prevent null connections. None of this has identified the
>> >> > cause.
>> >> >
>> >> > Thanks
>> >>
>> >>
>> >>
>>
>>
>>