Hi Paul,
Back into the fray...

The 'description' for that port is simply the name of the printer/unit.

'Configure port' gives: "! An error occurred during port configuration. This
operation is not supported."

I notice a similar string developing under Al Mahler 8/11, where Cari
(MS-MVP) suggested trying print direct to printer - if there were Symantech
or Norton products on the pc. We're not using these on this pc but a quick
try of this setting does allow the 'limited' user to print, but not to
access any of the other functions of the unit - as before. (These functions
continue to work for the administrator users even when 'print direct to
printer' is selected.)

For example, a limited user, trying to scan, gets the 'device is
disconnected' message...

....trying to start the overall 'director' front end for the unit, results
in: 'Runtime error ....hppdirector.exe .... application has requested to
terminate in an unusual way'.

A 'report this to ms invitation' results in the creation of a temp file of
data to go with this, which would be rather lengthy to include here without
being invited to.


Re: hppcb632.dll:

Its properties say that it is an application extension that opens with an
'unknown application' despite the fact that it gives a correct location to
the Laser Jet 33xx folder.

The versions sections says: Conexant Systems Inc; 1.0.0.00; Codebase;
English(US); original file name Codebase.dll; Desktop Deluxe; 1.0.0.00.

Does this make things any clearer?

Thanks,

SteveH


"Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
news:OsHnAON4FHA.2600@tk2msftngp13.phx.gbl...
> Thanks again for your patience Paul,
>
> I will be away from the problem set up for a few days, so hope to carry on
> where I left off, and get back to you when I get back.
>
> All the best,
>
> SteveH
>
>
> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
> news:eIJy$$L4FHA.1864@TK2MSFTNGP12.phx.gbl...
>> Steve,
>>
>> So, the only port that is ticked is DOT4_001? What does it say under the
>> "Description" column for this port (that will tell you what type of port
>> it is)? What happens if you click 'Configure Port' with that port
>> selected ("in blue")?
>>
>> Unless you are printer pooling, and you are not, only one port will be
>> ticked. This is the port of the printer. The fact that the printer
>> happens to have fax functionality does not mean that its port should
>> reflect that. This is probably just a function of the printer that is
>> activated through the document properties dialog.
>>
>> The printer only has one port (except when using printer pooling, which
>> is not what you are doing)
>>
>> Try finding the 'hppcb632.dll' file in Explorer. Then look on the Version
>> page in the file properties. What does it say?
>>
>> Paul
>>
>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>> news:%23HmqimK4FHA.3460@TK2MSFTNGP12.phx.gbl...
>>> Sorry if you have been mislead:
>>>
>>> There is one pc joined to one do it all printer, scanner, copier, fax
>>> unit. In 'Properties' 'Ports' it has no ticks for 'LPT1' etc (which is
>>> what I've seen on other printers) but has a tick against 'DOT4_001'.
>>> (There is no port ticked for the fax section?). The share printer
>>> option is not selected.
>>>
>>> The pc has three users plus a 'guest' (though there are additional
>>> 'users' in the Users folder under 'Computer Management' these are the
>>> only ones on the welcome screen).
>>>
>>> Two of the users have 'administrator privilege's, one is 'limited'. The
>>> limited account is not - so it says - connecting to the printer unit.
>>>
>>> We have had trouble with the printer not recognising any but the first
>>> user to log on before, but are currently able to use through both
>>> administrator accounts without logging off, and only the 'limited' one
>>> is failing with the dll message as below.
>>>
>>> Thanks again,
>>>
>>> SteveH
>>>
>>>
>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>> news:%230%23NbwJ4FHA.2364@TK2MSFTNGP12.phx.gbl...
>>>> Steve,
>>>>
>>>> You mention starting from scratch. Let's do that.
>>>>
>>>> How is this printer connected to the network? Is it
>>>> 1: Connected to a Windows server (by a port, usuallly a parallel port)?
>>>> 2. Connected to the network using its own ethernet connection (usually
>>>> involves another piece of hardware, such as HP JetDirect)?
>>>> 3. Connected to the network using its own ethernet connection AND
>>>> shared on a print server?
>>>>
>>>> What software do you intend to use to intsall the printer on the
>>>> server? The clients? And what choices do you intend to make?
>>>>
>>>> Paul
>>>>
>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>> news:%23BQ1xeJ4FHA.3136@TK2MSFTNGP09.phx.gbl...
>>>>>I wondered about that network printer option, and as it was all getting
>>>>>a bit confusing (the install disc leaves one with 3 drivers in
>>>>>'printers' with no indication as to why), I uninstalled the HP package
>>>>>and started again from scratch and without the network option ticked.
>>>>>
>>>>> Changing to the non administrator user account still results in the
>>>>> error message of a problem in 'hppcb632.dll'.
>>>>>
>>>>> The Event Log says 'fault bucket 20365310' and 'fault address
>>>>> 0x0000.5f6'.
>>>>>
>>>>> I have no idea what this means.
>>>>>
>>>>> Does one pc with a number of users, who may or may not be logged on at
>>>>> the same time (thanks to 'fast user switching' - ho ho) count as a
>>>>> network?
>>>>>
>>>>> Thanks for the suggestions,
>>>>>
>>>>> Regards,
>>>>> SteveH
>>>>>
>>>>>
>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>> news:Okxhm%23H4FHA.472@TK2MSFTNGP15.phx.gbl...
>>>>>> Is this a network printer in the sense that they chose "A network
>>>>>> printer..." in the Add Printer Wizard, used the "install" verb on a
>>>>>> shared
>>>>>> printer in Explorer, etc? If so, the name will be "<share> on
>>>>>> <server>".
>>>>>> In this case, look at the Security page of the property sheet on the
>>>>>> server. What permissions do these users have?
>>>>>>
>>>>>> Paul
>>>>>>
>>>>>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in
>>>>>> message
>>>>>> news:OIo9H4G4FHA.3588@TK2MSFTNGP15.phx.gbl...
>>>>>>> Surprised to find that only users registered with 'administrator'
>>>>>>> privileges are recognised by our HP3330 mfp printer, which claims to
>>>>>>> be
>>>>>>> 'unconnected' when they try to use it.
>>>>>>>
>>>>>>> How to correct?
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> SteveH
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Steve,

This is sounding very much like you have a problem with third party
software, therefore I will not be able to help you any further in diagnosing
it. It sounds like there is a port monitor that provides a special kind of
port.

However, I can offer some advice to move forward. The best thing you can do
is try to eliminate/uninstall as much third party software as possible. If
the printer is connected to a standard type of port, all you really need is
a printer driver. You don't need a port monitor or anything else. You can
try downloading the most recent version of the printer driver from the
manufacturer's web site. I also consider it good practice to download the
smallest or least complicated driver available, as larger or more
complicated ones are not just drivers, but also some other junk they think
you need but you don't! You could also just try installing a generic driver,
like a the "HP Laserjet" driver that comes with Windows for any PCL printer!

Paul

"Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in message
news:u%23Oy87T5FHA.2484@TK2MSFTNGP09.phx.gbl...
> Hi Paul,
> Back into the fray...
>
> The 'description' for that port is simply the name of the printer/unit.
>
> 'Configure port' gives: "! An error occurred during port configuration.
> This operation is not supported."
>
> I notice a similar string developing under Al Mahler 8/11, where Cari
> (MS-MVP) suggested trying print direct to printer - if there were
> Symantech or Norton products on the pc. We're not using these on this pc
> but a quick try of this setting does allow the 'limited' user to print,
> but not to access any of the other functions of the unit - as before.
> (These functions continue to work for the administrator users even when
> 'print direct to printer' is selected.)
>
> For example, a limited user, trying to scan, gets the 'device is
> disconnected' message...
>
> ...trying to start the overall 'director' front end for the unit, results
> in: 'Runtime error ....hppdirector.exe .... application has requested to
> terminate in an unusual way'.
>
> A 'report this to ms invitation' results in the creation of a temp file of
> data to go with this, which would be rather lengthy to include here
> without being invited to.
>
>
> Re: hppcb632.dll:
>
> Its properties say that it is an application extension that opens with an
> 'unknown application' despite the fact that it gives a correct location to
> the Laser Jet 33xx folder.
>
> The versions sections says: Conexant Systems Inc; 1.0.0.00; Codebase;
> English(US); original file name Codebase.dll; Desktop Deluxe; 1.0.0.00.
>
> Does this make things any clearer?
>
> Thanks,
>
> SteveH
>
>
> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
> news:OsHnAON4FHA.2600@tk2msftngp13.phx.gbl...
>> Thanks again for your patience Paul,
>>
>> I will be away from the problem set up for a few days, so hope to carry
>> on where I left off, and get back to you when I get back.
>>
>> All the best,
>>
>> SteveH
>>
>>
>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>> news:eIJy$$L4FHA.1864@TK2MSFTNGP12.phx.gbl...
>>> Steve,
>>>
>>> So, the only port that is ticked is DOT4_001? What does it say under the
>>> "Description" column for this port (that will tell you what type of port
>>> it is)? What happens if you click 'Configure Port' with that port
>>> selected ("in blue")?
>>>
>>> Unless you are printer pooling, and you are not, only one port will be
>>> ticked. This is the port of the printer. The fact that the printer
>>> happens to have fax functionality does not mean that its port should
>>> reflect that. This is probably just a function of the printer that is
>>> activated through the document properties dialog.
>>>
>>> The printer only has one port (except when using printer pooling, which
>>> is not what you are doing)
>>>
>>> Try finding the 'hppcb632.dll' file in Explorer. Then look on the
>>> Version page in the file properties. What does it say?
>>>
>>> Paul
>>>
>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>> news:%23HmqimK4FHA.3460@TK2MSFTNGP12.phx.gbl...
>>>> Sorry if you have been mislead:
>>>>
>>>> There is one pc joined to one do it all printer, scanner, copier, fax
>>>> unit. In 'Properties' 'Ports' it has no ticks for 'LPT1' etc (which is
>>>> what I've seen on other printers) but has a tick against 'DOT4_001'.
>>>> (There is no port ticked for the fax section?). The share printer
>>>> option is not selected.
>>>>
>>>> The pc has three users plus a 'guest' (though there are additional
>>>> 'users' in the Users folder under 'Computer Management' these are the
>>>> only ones on the welcome screen).
>>>>
>>>> Two of the users have 'administrator privilege's, one is 'limited'.
>>>> The limited account is not - so it says - connecting to the printer
>>>> unit.
>>>>
>>>> We have had trouble with the printer not recognising any but the first
>>>> user to log on before, but are currently able to use through both
>>>> administrator accounts without logging off, and only the 'limited' one
>>>> is failing with the dll message as below.
>>>>
>>>> Thanks again,
>>>>
>>>> SteveH
>>>>
>>>>
>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>> news:%230%23NbwJ4FHA.2364@TK2MSFTNGP12.phx.gbl...
>>>>> Steve,
>>>>>
>>>>> You mention starting from scratch. Let's do that.
>>>>>
>>>>> How is this printer connected to the network? Is it
>>>>> 1: Connected to a Windows server (by a port, usuallly a parallel
>>>>> port)?
>>>>> 2. Connected to the network using its own ethernet connection (usually
>>>>> involves another piece of hardware, such as HP JetDirect)?
>>>>> 3. Connected to the network using its own ethernet connection AND
>>>>> shared on a print server?
>>>>>
>>>>> What software do you intend to use to intsall the printer on the
>>>>> server? The clients? And what choices do you intend to make?
>>>>>
>>>>> Paul
>>>>>
>>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>>> news:%23BQ1xeJ4FHA.3136@TK2MSFTNGP09.phx.gbl...
>>>>>>I wondered about that network printer option, and as it was all
>>>>>>getting a bit confusing (the install disc leaves one with 3 drivers in
>>>>>>'printers' with no indication as to why), I uninstalled the HP package
>>>>>>and started again from scratch and without the network option ticked.
>>>>>>
>>>>>> Changing to the non administrator user account still results in the
>>>>>> error message of a problem in 'hppcb632.dll'.
>>>>>>
>>>>>> The Event Log says 'fault bucket 20365310' and 'fault address
>>>>>> 0x0000.5f6'.
>>>>>>
>>>>>> I have no idea what this means.
>>>>>>
>>>>>> Does one pc with a number of users, who may or may not be logged on
>>>>>> at the same time (thanks to 'fast user switching' - ho ho) count as a
>>>>>> network?
>>>>>>
>>>>>> Thanks for the suggestions,
>>>>>>
>>>>>> Regards,
>>>>>> SteveH
>>>>>>
>>>>>>
>>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>>> news:Okxhm%23H4FHA.472@TK2MSFTNGP15.phx.gbl...
>>>>>>> Is this a network printer in the sense that they chose "A network
>>>>>>> printer..." in the Add Printer Wizard, used the "install" verb on a
>>>>>>> shared
>>>>>>> printer in Explorer, etc? If so, the name will be "<share> on
>>>>>>> <server>".
>>>>>>> In this case, look at the Security page of the property sheet on the
>>>>>>> server. What permissions do these users have?
>>>>>>>
>>>>>>> Paul
>>>>>>>
>>>>>>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in
>>>>>>> message
>>>>>>> news:OIo9H4G4FHA.3588@TK2MSFTNGP15.phx.gbl...
>>>>>>>> Surprised to find that only users registered with 'administrator'
>>>>>>>> privileges are recognised by our HP3330 mfp printer, which claims
>>>>>>>> to be
>>>>>>>> 'unconnected' when they try to use it.
>>>>>>>>
>>>>>>>> How to correct?
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>>
>>>>>>>> SteveH
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Ok Paul,

Thanks very much for all your help,

I'll get back to you if I find out what caused the problem. I find HP seem
to be a bit vague as to whether a problem is at 'their end' or not, but will
give them another try: they generally tell me there are no upgrades for my
drivers, but it is a bit confusing when a unit has several 'front ends' to
work from ie. getting the 'printer' sorted does not necessarily mean the
scanner front end will be recognised...

Anyhow,
All the best,

SteveH


"Paul Baker" <paulb@online.rochester.rr.com> wrote in message
news:OZCGKAh5FHA.2888@tk2msftngp13.phx.gbl...
> Steve,
>
> This is sounding very much like you have a problem with third party
> software, therefore I will not be able to help you any further in
> diagnosing it. It sounds like there is a port monitor that provides a
> special kind of port.
>
> However, I can offer some advice to move forward. The best thing you can
> do is try to eliminate/uninstall as much third party software as possible.
> If the printer is connected to a standard type of port, all you really
> need is a printer driver. You don't need a port monitor or anything else.
> You can try downloading the most recent version of the printer driver from
> the manufacturer's web site. I also consider it good practice to download
> the smallest or least complicated driver available, as larger or more
> complicated ones are not just drivers, but also some other junk they think
> you need but you don't! You could also just try installing a generic
> driver, like a the "HP Laserjet" driver that comes with Windows for any
> PCL printer!
>
> Paul
>
> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in message
> news:u%23Oy87T5FHA.2484@TK2MSFTNGP09.phx.gbl...
>> Hi Paul,
>> Back into the fray...
>>
>> The 'description' for that port is simply the name of the printer/unit.
>>
>> 'Configure port' gives: "! An error occurred during port configuration.
>> This operation is not supported."
>>
>> I notice a similar string developing under Al Mahler 8/11, where Cari
>> (MS-MVP) suggested trying print direct to printer - if there were
>> Symantech or Norton products on the pc. We're not using these on this pc
>> but a quick try of this setting does allow the 'limited' user to print,
>> but not to access any of the other functions of the unit - as before.
>> (These functions continue to work for the administrator users even when
>> 'print direct to printer' is selected.)
>>
>> For example, a limited user, trying to scan, gets the 'device is
>> disconnected' message...
>>
>> ...trying to start the overall 'director' front end for the unit, results
>> in: 'Runtime error ....hppdirector.exe .... application has requested to
>> terminate in an unusual way'.
>>
>> A 'report this to ms invitation' results in the creation of a temp file
>> of data to go with this, which would be rather lengthy to include here
>> without being invited to.
>>
>>
>> Re: hppcb632.dll:
>>
>> Its properties say that it is an application extension that opens with an
>> 'unknown application' despite the fact that it gives a correct location
>> to the Laser Jet 33xx folder.
>>
>> The versions sections says: Conexant Systems Inc; 1.0.0.00; Codebase;
>> English(US); original file name Codebase.dll; Desktop Deluxe; 1.0.0.00.
>>
>> Does this make things any clearer?
>>
>> Thanks,
>>
>> SteveH
>>
>>
>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>> news:OsHnAON4FHA.2600@tk2msftngp13.phx.gbl...
>>> Thanks again for your patience Paul,
>>>
>>> I will be away from the problem set up for a few days, so hope to carry
>>> on where I left off, and get back to you when I get back.
>>>
>>> All the best,
>>>
>>> SteveH
>>>
>>>
>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>> news:eIJy$$L4FHA.1864@TK2MSFTNGP12.phx.gbl...
>>>> Steve,
>>>>
>>>> So, the only port that is ticked is DOT4_001? What does it say under
>>>> the "Description" column for this port (that will tell you what type of
>>>> port it is)? What happens if you click 'Configure Port' with that port
>>>> selected ("in blue")?
>>>>
>>>> Unless you are printer pooling, and you are not, only one port will be
>>>> ticked. This is the port of the printer. The fact that the printer
>>>> happens to have fax functionality does not mean that its port should
>>>> reflect that. This is probably just a function of the printer that is
>>>> activated through the document properties dialog.
>>>>
>>>> The printer only has one port (except when using printer pooling, which
>>>> is not what you are doing)
>>>>
>>>> Try finding the 'hppcb632.dll' file in Explorer. Then look on the
>>>> Version page in the file properties. What does it say?
>>>>
>>>> Paul
>>>>
>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>> news:%23HmqimK4FHA.3460@TK2MSFTNGP12.phx.gbl...
>>>>> Sorry if you have been mislead:
>>>>>
>>>>> There is one pc joined to one do it all printer, scanner, copier, fax
>>>>> unit. In 'Properties' 'Ports' it has no ticks for 'LPT1' etc (which is
>>>>> what I've seen on other printers) but has a tick against 'DOT4_001'.
>>>>> (There is no port ticked for the fax section?). The share printer
>>>>> option is not selected.
>>>>>
>>>>> The pc has three users plus a 'guest' (though there are additional
>>>>> 'users' in the Users folder under 'Computer Management' these are the
>>>>> only ones on the welcome screen).
>>>>>
>>>>> Two of the users have 'administrator privilege's, one is 'limited'.
>>>>> The limited account is not - so it says - connecting to the printer
>>>>> unit.
>>>>>
>>>>> We have had trouble with the printer not recognising any but the first
>>>>> user to log on before, but are currently able to use through both
>>>>> administrator accounts without logging off, and only the 'limited' one
>>>>> is failing with the dll message as below.
>>>>>
>>>>> Thanks again,
>>>>>
>>>>> SteveH
>>>>>
>>>>>
>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>> news:%230%23NbwJ4FHA.2364@TK2MSFTNGP12.phx.gbl...
>>>>>> Steve,
>>>>>>
>>>>>> You mention starting from scratch. Let's do that.
>>>>>>
>>>>>> How is this printer connected to the network? Is it
>>>>>> 1: Connected to a Windows server (by a port, usuallly a parallel
>>>>>> port)?
>>>>>> 2. Connected to the network using its own ethernet connection
>>>>>> (usually involves another piece of hardware, such as HP JetDirect)?
>>>>>> 3. Connected to the network using its own ethernet connection AND
>>>>>> shared on a print server?
>>>>>>
>>>>>> What software do you intend to use to intsall the printer on the
>>>>>> server? The clients? And what choices do you intend to make?
>>>>>>
>>>>>> Paul
>>>>>>
>>>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>>>> news:%23BQ1xeJ4FHA.3136@TK2MSFTNGP09.phx.gbl...
>>>>>>>I wondered about that network printer option, and as it was all
>>>>>>>getting a bit confusing (the install disc leaves one with 3 drivers
>>>>>>>in 'printers' with no indication as to why), I uninstalled the HP
>>>>>>>package and started again from scratch and without the network option
>>>>>>>ticked.
>>>>>>>
>>>>>>> Changing to the non administrator user account still results in the
>>>>>>> error message of a problem in 'hppcb632.dll'.
>>>>>>>
>>>>>>> The Event Log says 'fault bucket 20365310' and 'fault address
>>>>>>> 0x0000.5f6'.
>>>>>>>
>>>>>>> I have no idea what this means.
>>>>>>>
>>>>>>> Does one pc with a number of users, who may or may not be logged on
>>>>>>> at the same time (thanks to 'fast user switching' - ho ho) count as
>>>>>>> a network?
>>>>>>>
>>>>>>> Thanks for the suggestions,
>>>>>>>
>>>>>>> Regards,
>>>>>>> SteveH
>>>>>>>
>>>>>>>
>>>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>>>> news:Okxhm%23H4FHA.472@TK2MSFTNGP15.phx.gbl...
>>>>>>>> Is this a network printer in the sense that they chose "A network
>>>>>>>> printer..." in the Add Printer Wizard, used the "install" verb on a
>>>>>>>> shared
>>>>>>>> printer in Explorer, etc? If so, the name will be "<share> on
>>>>>>>> <server>".
>>>>>>>> In this case, look at the Security page of the property sheet on
>>>>>>>> the
>>>>>>>> server. What permissions do these users have?
>>>>>>>>
>>>>>>>> Paul
>>>>>>>>
>>>>>>>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in
>>>>>>>> message
>>>>>>>> news:OIo9H4G4FHA.3588@TK2MSFTNGP15.phx.gbl...
>>>>>>>>> Surprised to find that only users registered with 'administrator'
>>>>>>>>> privileges are recognised by our HP3330 mfp printer, which claims
>>>>>>>>> to be
>>>>>>>>> 'unconnected' when they try to use it.
>>>>>>>>>
>>>>>>>>> How to correct?
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>> SteveH
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Steve,

Thanks, I would be very interested to hear what the resolution was. Maybe
others can learn from it.

It doesn't sound like you are having a very good experience with HP. It is
unfortunate that they are the ones most likely to be able to help at this
point.

What model of printer is it and what type of port is it connected to?

Paul

"Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
news:%2368U71h5FHA.1276@TK2MSFTNGP09.phx.gbl...
> Ok Paul,
>
> Thanks very much for all your help,
>
> I'll get back to you if I find out what caused the problem. I find HP seem
> to be a bit vague as to whether a problem is at 'their end' or not, but
> will give them another try: they generally tell me there are no upgrades
> for my drivers, but it is a bit confusing when a unit has several 'front
> ends' to work from ie. getting the 'printer' sorted does not necessarily
> mean the scanner front end will be recognised...
>
> Anyhow,
> All the best,
>
> SteveH
>
>
> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
> news:OZCGKAh5FHA.2888@tk2msftngp13.phx.gbl...
>> Steve,
>>
>> This is sounding very much like you have a problem with third party
>> software, therefore I will not be able to help you any further in
>> diagnosing it. It sounds like there is a port monitor that provides a
>> special kind of port.
>>
>> However, I can offer some advice to move forward. The best thing you can
>> do is try to eliminate/uninstall as much third party software as
>> possible. If the printer is connected to a standard type of port, all you
>> really need is a printer driver. You don't need a port monitor or
>> anything else. You can try downloading the most recent version of the
>> printer driver from the manufacturer's web site. I also consider it good
>> practice to download the smallest or least complicated driver available,
>> as larger or more complicated ones are not just drivers, but also some
>> other junk they think you need but you don't! You could also just try
>> installing a generic driver, like a the "HP Laserjet" driver that comes
>> with Windows for any PCL printer!
>>
>> Paul
>>
>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in message
>> news:u%23Oy87T5FHA.2484@TK2MSFTNGP09.phx.gbl...
>>> Hi Paul,
>>> Back into the fray...
>>>
>>> The 'description' for that port is simply the name of the printer/unit.
>>>
>>> 'Configure port' gives: "! An error occurred during port configuration.
>>> This operation is not supported."
>>>
>>> I notice a similar string developing under Al Mahler 8/11, where Cari
>>> (MS-MVP) suggested trying print direct to printer - if there were
>>> Symantech or Norton products on the pc. We're not using these on this
>>> pc but a quick try of this setting does allow the 'limited' user to
>>> print, but not to access any of the other functions of the unit - as
>>> before. (These functions continue to work for the administrator users
>>> even when 'print direct to printer' is selected.)
>>>
>>> For example, a limited user, trying to scan, gets the 'device is
>>> disconnected' message...
>>>
>>> ...trying to start the overall 'director' front end for the unit,
>>> results in: 'Runtime error ....hppdirector.exe .... application has
>>> requested to terminate in an unusual way'.
>>>
>>> A 'report this to ms invitation' results in the creation of a temp file
>>> of data to go with this, which would be rather lengthy to include here
>>> without being invited to.
>>>
>>>
>>> Re: hppcb632.dll:
>>>
>>> Its properties say that it is an application extension that opens with
>>> an 'unknown application' despite the fact that it gives a correct
>>> location to the Laser Jet 33xx folder.
>>>
>>> The versions sections says: Conexant Systems Inc; 1.0.0.00; Codebase;
>>> English(US); original file name Codebase.dll; Desktop Deluxe; 1.0.0.00.
>>>
>>> Does this make things any clearer?
>>>
>>> Thanks,
>>>
>>> SteveH
>>>
>>>
>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>> news:OsHnAON4FHA.2600@tk2msftngp13.phx.gbl...
>>>> Thanks again for your patience Paul,
>>>>
>>>> I will be away from the problem set up for a few days, so hope to carry
>>>> on where I left off, and get back to you when I get back.
>>>>
>>>> All the best,
>>>>
>>>> SteveH
>>>>
>>>>
>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>> news:eIJy$$L4FHA.1864@TK2MSFTNGP12.phx.gbl...
>>>>> Steve,
>>>>>
>>>>> So, the only port that is ticked is DOT4_001? What does it say under
>>>>> the "Description" column for this port (that will tell you what type
>>>>> of port it is)? What happens if you click 'Configure Port' with that
>>>>> port selected ("in blue")?
>>>>>
>>>>> Unless you are printer pooling, and you are not, only one port will be
>>>>> ticked. This is the port of the printer. The fact that the printer
>>>>> happens to have fax functionality does not mean that its port should
>>>>> reflect that. This is probably just a function of the printer that is
>>>>> activated through the document properties dialog.
>>>>>
>>>>> The printer only has one port (except when using printer pooling,
>>>>> which is not what you are doing)
>>>>>
>>>>> Try finding the 'hppcb632.dll' file in Explorer. Then look on the
>>>>> Version page in the file properties. What does it say?
>>>>>
>>>>> Paul
>>>>>
>>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>>> news:%23HmqimK4FHA.3460@TK2MSFTNGP12.phx.gbl...
>>>>>> Sorry if you have been mislead:
>>>>>>
>>>>>> There is one pc joined to one do it all printer, scanner, copier, fax
>>>>>> unit. In 'Properties' 'Ports' it has no ticks for 'LPT1' etc (which
>>>>>> is what I've seen on other printers) but has a tick against
>>>>>> 'DOT4_001'. (There is no port ticked for the fax section?). The
>>>>>> share printer option is not selected.
>>>>>>
>>>>>> The pc has three users plus a 'guest' (though there are additional
>>>>>> 'users' in the Users folder under 'Computer Management' these are the
>>>>>> only ones on the welcome screen).
>>>>>>
>>>>>> Two of the users have 'administrator privilege's, one is 'limited'.
>>>>>> The limited account is not - so it says - connecting to the printer
>>>>>> unit.
>>>>>>
>>>>>> We have had trouble with the printer not recognising any but the
>>>>>> first user to log on before, but are currently able to use through
>>>>>> both administrator accounts without logging off, and only the
>>>>>> 'limited' one is failing with the dll message as below.
>>>>>>
>>>>>> Thanks again,
>>>>>>
>>>>>> SteveH
>>>>>>
>>>>>>
>>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>>> news:%230%23NbwJ4FHA.2364@TK2MSFTNGP12.phx.gbl...
>>>>>>> Steve,
>>>>>>>
>>>>>>> You mention starting from scratch. Let's do that.
>>>>>>>
>>>>>>> How is this printer connected to the network? Is it
>>>>>>> 1: Connected to a Windows server (by a port, usuallly a parallel
>>>>>>> port)?
>>>>>>> 2. Connected to the network using its own ethernet connection
>>>>>>> (usually involves another piece of hardware, such as HP JetDirect)?
>>>>>>> 3. Connected to the network using its own ethernet connection AND
>>>>>>> shared on a print server?
>>>>>>>
>>>>>>> What software do you intend to use to intsall the printer on the
>>>>>>> server? The clients? And what choices do you intend to make?
>>>>>>>
>>>>>>> Paul
>>>>>>>
>>>>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>>>>> news:%23BQ1xeJ4FHA.3136@TK2MSFTNGP09.phx.gbl...
>>>>>>>>I wondered about that network printer option, and as it was all
>>>>>>>>getting a bit confusing (the install disc leaves one with 3 drivers
>>>>>>>>in 'printers' with no indication as to why), I uninstalled the HP
>>>>>>>>package and started again from scratch and without the network
>>>>>>>>option ticked.
>>>>>>>>
>>>>>>>> Changing to the non administrator user account still results in the
>>>>>>>> error message of a problem in 'hppcb632.dll'.
>>>>>>>>
>>>>>>>> The Event Log says 'fault bucket 20365310' and 'fault address
>>>>>>>> 0x0000.5f6'.
>>>>>>>>
>>>>>>>> I have no idea what this means.
>>>>>>>>
>>>>>>>> Does one pc with a number of users, who may or may not be logged on
>>>>>>>> at the same time (thanks to 'fast user switching' - ho ho) count as
>>>>>>>> a network?
>>>>>>>>
>>>>>>>> Thanks for the suggestions,
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> SteveH
>>>>>>>>
>>>>>>>>
>>>>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>>>>> news:Okxhm%23H4FHA.472@TK2MSFTNGP15.phx.gbl...
>>>>>>>>> Is this a network printer in the sense that they chose "A network
>>>>>>>>> printer..." in the Add Printer Wizard, used the "install" verb on
>>>>>>>>> a shared
>>>>>>>>> printer in Explorer, etc? If so, the name will be "<share> on
>>>>>>>>> <server>".
>>>>>>>>> In this case, look at the Security page of the property sheet on
>>>>>>>>> the
>>>>>>>>> server. What permissions do these users have?
>>>>>>>>>
>>>>>>>>> Paul
>>>>>>>>>
>>>>>>>>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in
>>>>>>>>> message
>>>>>>>>> news:OIo9H4G4FHA.3588@TK2MSFTNGP15.phx.gbl...
>>>>>>>>>> Surprised to find that only users registered with 'administrator'
>>>>>>>>>> privileges are recognised by our HP3330 mfp printer, which claims
>>>>>>>>>> to be
>>>>>>>>>> 'unconnected' when they try to use it.
>>>>>>>>>>
>>>>>>>>>> How to correct?
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>>
>>>>>>>>>> SteveH
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Steve,

Sorry, this issue has become so complicated that I do not have time to help
you any further.

As mentioned before, it's not a Microsoft problem, it's a HP problem.

Paul

"Paul Baker" <paulb@online.rochester.rr.com> wrote in message
news:uM6Fjok5FHA.1276@TK2MSFTNGP09.phx.gbl...
> Steve,
>
> Thanks, I would be very interested to hear what the resolution was. Maybe
> others can learn from it.
>
> It doesn't sound like you are having a very good experience with HP. It is
> unfortunate that they are the ones most likely to be able to help at this
> point.
>
> What model of printer is it and what type of port is it connected to?
>
> Paul
>
> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
> news:%2368U71h5FHA.1276@TK2MSFTNGP09.phx.gbl...
>> Ok Paul,
>>
>> Thanks very much for all your help,
>>
>> I'll get back to you if I find out what caused the problem. I find HP
>> seem to be a bit vague as to whether a problem is at 'their end' or not,
>> but will give them another try: they generally tell me there are no
>> upgrades for my drivers, but it is a bit confusing when a unit has
>> several 'front ends' to work from ie. getting the 'printer' sorted does
>> not necessarily mean the scanner front end will be recognised...
>>
>> Anyhow,
>> All the best,
>>
>> SteveH
>>
>>
>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>> news:OZCGKAh5FHA.2888@tk2msftngp13.phx.gbl...
>>> Steve,
>>>
>>> This is sounding very much like you have a problem with third party
>>> software, therefore I will not be able to help you any further in
>>> diagnosing it. It sounds like there is a port monitor that provides a
>>> special kind of port.
>>>
>>> However, I can offer some advice to move forward. The best thing you can
>>> do is try to eliminate/uninstall as much third party software as
>>> possible. If the printer is connected to a standard type of port, all
>>> you really need is a printer driver. You don't need a port monitor or
>>> anything else. You can try downloading the most recent version of the
>>> printer driver from the manufacturer's web site. I also consider it good
>>> practice to download the smallest or least complicated driver available,
>>> as larger or more complicated ones are not just drivers, but also some
>>> other junk they think you need but you don't! You could also just try
>>> installing a generic driver, like a the "HP Laserjet" driver that comes
>>> with Windows for any PCL printer!
>>>
>>> Paul
>>>
>>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in message
>>> news:u%23Oy87T5FHA.2484@TK2MSFTNGP09.phx.gbl...
>>>> Hi Paul,
>>>> Back into the fray...
>>>>
>>>> The 'description' for that port is simply the name of the printer/unit.
>>>>
>>>> 'Configure port' gives: "! An error occurred during port configuration.
>>>> This operation is not supported."
>>>>
>>>> I notice a similar string developing under Al Mahler 8/11, where Cari
>>>> (MS-MVP) suggested trying print direct to printer - if there were
>>>> Symantech or Norton products on the pc. We're not using these on this
>>>> pc but a quick try of this setting does allow the 'limited' user to
>>>> print, but not to access any of the other functions of the unit - as
>>>> before. (These functions continue to work for the administrator users
>>>> even when 'print direct to printer' is selected.)
>>>>
>>>> For example, a limited user, trying to scan, gets the 'device is
>>>> disconnected' message...
>>>>
>>>> ...trying to start the overall 'director' front end for the unit,
>>>> results in: 'Runtime error ....hppdirector.exe .... application has
>>>> requested to terminate in an unusual way'.
>>>>
>>>> A 'report this to ms invitation' results in the creation of a temp file
>>>> of data to go with this, which would be rather lengthy to include here
>>>> without being invited to.
>>>>
>>>>
>>>> Re: hppcb632.dll:
>>>>
>>>> Its properties say that it is an application extension that opens with
>>>> an 'unknown application' despite the fact that it gives a correct
>>>> location to the Laser Jet 33xx folder.
>>>>
>>>> The versions sections says: Conexant Systems Inc; 1.0.0.00; Codebase;
>>>> English(US); original file name Codebase.dll; Desktop Deluxe; 1.0.0.00.
>>>>
>>>> Does this make things any clearer?
>>>>
>>>> Thanks,
>>>>
>>>> SteveH
>>>>
>>>>
>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>> news:OsHnAON4FHA.2600@tk2msftngp13.phx.gbl...
>>>>> Thanks again for your patience Paul,
>>>>>
>>>>> I will be away from the problem set up for a few days, so hope to
>>>>> carry on where I left off, and get back to you when I get back.
>>>>>
>>>>> All the best,
>>>>>
>>>>> SteveH
>>>>>
>>>>>
>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>> news:eIJy$$L4FHA.1864@TK2MSFTNGP12.phx.gbl...
>>>>>> Steve,
>>>>>>
>>>>>> So, the only port that is ticked is DOT4_001? What does it say under
>>>>>> the "Description" column for this port (that will tell you what type
>>>>>> of port it is)? What happens if you click 'Configure Port' with that
>>>>>> port selected ("in blue")?
>>>>>>
>>>>>> Unless you are printer pooling, and you are not, only one port will
>>>>>> be ticked. This is the port of the printer. The fact that the printer
>>>>>> happens to have fax functionality does not mean that its port should
>>>>>> reflect that. This is probably just a function of the printer that is
>>>>>> activated through the document properties dialog.
>>>>>>
>>>>>> The printer only has one port (except when using printer pooling,
>>>>>> which is not what you are doing)
>>>>>>
>>>>>> Try finding the 'hppcb632.dll' file in Explorer. Then look on the
>>>>>> Version page in the file properties. What does it say?
>>>>>>
>>>>>> Paul
>>>>>>
>>>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>>>> news:%23HmqimK4FHA.3460@TK2MSFTNGP12.phx.gbl...
>>>>>>> Sorry if you have been mislead:
>>>>>>>
>>>>>>> There is one pc joined to one do it all printer, scanner, copier,
>>>>>>> fax unit. In 'Properties' 'Ports' it has no ticks for 'LPT1' etc
>>>>>>> (which is what I've seen on other printers) but has a tick against
>>>>>>> 'DOT4_001'. (There is no port ticked for the fax section?). The
>>>>>>> share printer option is not selected.
>>>>>>>
>>>>>>> The pc has three users plus a 'guest' (though there are additional
>>>>>>> 'users' in the Users folder under 'Computer Management' these are
>>>>>>> the only ones on the welcome screen).
>>>>>>>
>>>>>>> Two of the users have 'administrator privilege's, one is 'limited'.
>>>>>>> The limited account is not - so it says - connecting to the printer
>>>>>>> unit.
>>>>>>>
>>>>>>> We have had trouble with the printer not recognising any but the
>>>>>>> first user to log on before, but are currently able to use through
>>>>>>> both administrator accounts without logging off, and only the
>>>>>>> 'limited' one is failing with the dll message as below.
>>>>>>>
>>>>>>> Thanks again,
>>>>>>>
>>>>>>> SteveH
>>>>>>>
>>>>>>>
>>>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>>>> news:%230%23NbwJ4FHA.2364@TK2MSFTNGP12.phx.gbl...
>>>>>>>> Steve,
>>>>>>>>
>>>>>>>> You mention starting from scratch. Let's do that.
>>>>>>>>
>>>>>>>> How is this printer connected to the network? Is it
>>>>>>>> 1: Connected to a Windows server (by a port, usuallly a parallel
>>>>>>>> port)?
>>>>>>>> 2. Connected to the network using its own ethernet connection
>>>>>>>> (usually involves another piece of hardware, such as HP JetDirect)?
>>>>>>>> 3. Connected to the network using its own ethernet connection AND
>>>>>>>> shared on a print server?
>>>>>>>>
>>>>>>>> What software do you intend to use to intsall the printer on the
>>>>>>>> server? The clients? And what choices do you intend to make?
>>>>>>>>
>>>>>>>> Paul
>>>>>>>>
>>>>>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>>>>>> news:%23BQ1xeJ4FHA.3136@TK2MSFTNGP09.phx.gbl...
>>>>>>>>>I wondered about that network printer option, and as it was all
>>>>>>>>>getting a bit confusing (the install disc leaves one with 3 drivers
>>>>>>>>>in 'printers' with no indication as to why), I uninstalled the HP
>>>>>>>>>package and started again from scratch and without the network
>>>>>>>>>option ticked.
>>>>>>>>>
>>>>>>>>> Changing to the non administrator user account still results in
>>>>>>>>> the error message of a problem in 'hppcb632.dll'.
>>>>>>>>>
>>>>>>>>> The Event Log says 'fault bucket 20365310' and 'fault address
>>>>>>>>> 0x0000.5f6'.
>>>>>>>>>
>>>>>>>>> I have no idea what this means.
>>>>>>>>>
>>>>>>>>> Does one pc with a number of users, who may or may not be logged
>>>>>>>>> on at the same time (thanks to 'fast user switching' - ho ho)
>>>>>>>>> count as a network?
>>>>>>>>>
>>>>>>>>> Thanks for the suggestions,
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> SteveH
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>>>>>> news:Okxhm%23H4FHA.472@TK2MSFTNGP15.phx.gbl...
>>>>>>>>>> Is this a network printer in the sense that they chose "A network
>>>>>>>>>> printer..." in the Add Printer Wizard, used the "install" verb on
>>>>>>>>>> a shared
>>>>>>>>>> printer in Explorer, etc? If so, the name will be "<share> on
>>>>>>>>>> <server>".
>>>>>>>>>> In this case, look at the Security page of the property sheet on
>>>>>>>>>> the
>>>>>>>>>> server. What permissions do these users have?
>>>>>>>>>>
>>>>>>>>>> Paul
>>>>>>>>>>
>>>>>>>>>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in
>>>>>>>>>> message
>>>>>>>>>> news:OIo9H4G4FHA.3588@TK2MSFTNGP15.phx.gbl...
>>>>>>>>>>> Surprised to find that only users registered with
>>>>>>>>>>> 'administrator'
>>>>>>>>>>> privileges are recognised by our HP3330 mfp printer, which
>>>>>>>>>>> claims to be
>>>>>>>>>>> 'unconnected' when they try to use it.
>>>>>>>>>>>
>>>>>>>>>>> How to correct?
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>>
>>>>>>>>>>> SteveH
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>