Re: Help! HP Photosmart 2610 - Print Queue/Event ID 6161 problem


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Old 01-05-2006, 06:41 AM
jwh
 
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Default Re: Help! HP Photosmart 2610 - Print Queue/Event ID 6161 problem

I have the same problem as "PROBLEM ONE" described below. System is very
similar setup: Windows XP (SP1) with network connected HP2610xi all in one
printer. I worked with HP support to reinstall printer. This did not fix
problem. I can stop/start the print spooler service. Problem reoccurs with
subsequent sessions. I don't want to have to stop/start service whenever
turning on my machine. I did not perform steps described below to solve
PROBLEM ONE (I didn't want to risk having "PROBLEM TWO").

I haven't seen a reply to this post for quite a while. Has a solution been
found?
--
Thanks...
jwh


"KennyE" wrote:

> Thanks Cari,
>
> But no luck. The router has DHCP enabled and that works fine. This is also
> proven by the fact that it depends on the type of user logged on to a
> particular machine affecting whether something will print or not.
>
> I tried disabling the firewall and no change.
>
> Regards
>
> Ken
>
>
>
> "Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
> news:%23izJinwbFHA.3932@TK2MSFTNGP12.phx.gbl...
> > Does the router have DHCP enabled and is it correctly assigning an IP
> > address to the printer?
> >
> > Does the behavior change if you disable the firewall software?
> > --
> > Cari (MS-MVP)
> > Printing & Imaging
> >
> >
> >
> > "KennyE" <NotTelling@You> wrote in message
> > news:42ab69db$1@dnews.tpgi.com.au...
> >>I have an issue with the printer I recently purchased, a HP Photosmart
> >>2610, which is connected to my workgroup network by Ethernet through a
> >>router/switch. I use Windows XP Pro.
> >>
> >>
> >>
> >> PROBLEM ONE
> >>
> >>
> >>
> >> The first problem was that when I printed something (from any PC on the
> >> network), the print job would remain in the queue for about 5 minutes
> >> before disappearing and letting the next job print.
> >>
> >>
> >>
> >> To fix this, we went into the printer drivers themselves and noticed it
> >> was only using one port (9110 if I remember correctly) and was using RAW
> >> mode, not LPR. We tried to add another port but it kept automagically
> >> selecting 9110. So then we tried changing to LPR. This stopped the
> >> printer working completely, so we changed back to RAW. Magic - It was
> >> fixed! Except for the new problem it created (see problem two)
> >>
> >>
> >>
> >> PROBLEM TWO
> >>
> >>
> >>
> >> With print jobs disappearing as soon as they had been printed, I
> >> confidently thought I had resolved problem one. That is, until I logged
> >> on as a limited user. I could not print at all. In checking the system,
> >> each of these non-prints generated an Event ID 6161.
> >>
> >>
> >>
> >> In doing some research into Event ID 6161, I found a comment from a
> >> Microsoft guy on a forum somewhere (through Google), saying that you
> >> should check to see if the "C:\WINDOWS\system32\spool\PRINTERS" directory
> >> could be access by limitied users. I checked this, adjusted permissions
> >> accordingly, checked that the limited users could access it, but no luck.
> >> Still no printing
> >>
> >>
> >>
> >> CURRENT SITUATION
> >>
> >>
> >>
> >> The end result is that currently one of my computers on my workgroup can
> >> only print if the user is logged on as an administrator, and the rest of
> >> my computers put print jobs in the queue that remain there for five
> >> minutes.
> >>
> >>
> >>
> >> I would be grateful if any learned folks out there could provide me with
> >> a possible solution to both problems. That is, so I can print from any
> >> type of user account and the print jobs disappear immediately after they
> >> have printed.
> >>
> >>
> >>
> >> Regards
> >>
> >>
> >>
> >> Ken
> >>
> >>
> >>

> >
> >
> >

>
>
>

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Re: Help! HP Photosmart 2610 - Print Queue/Event ID 6161 problem